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  #9985  
Old 02-21-2014, 04:46 PM
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Like others here I was planning on replacing my MY12 this year before warranty runs out, but with all the issues with the limp mode etc and the fact that JA and dealers are still hopeless, I'm holding off.

My jeep is great dispite the problems I had initially. It tows my boat, is smooth on the freeway, economical, looks great and let's my family get down on the beach and to the bush. The perfect combination really.

But...

The reliability is always in the back of my mind and frankly JA do not deserve my repeat business yet.

And there are other things coming on the market that might get my attention like the Ford Everest. I think the old territory was generally regarded as a great handling SUV and combined with the ranger base it may well be quite a bit of gear. It is a global car so I suspect there will be no expense spared on its development. I know this is a jeep website but I'm not a welded on jeep fanatic so I'm happy to swap brands if there is something better.

So I'm holding off and JA can put me down at the moment as a lost sale, we will see what happens over the next 12 months....

And I actually started the process to replace my car. I contacted 3 dealers with phone calls and follow up emails. One of the dealers was recommended to me by Shona and she arranged an introduction. None of them bothered to provide me with the simple information I requested on specs for the MY14. So I gave up.
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  #9986  
Old 02-21-2014, 05:11 PM
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Re: 2014 Grand Cherokee information - Australia

Quote:
Originally Posted by John47 View Post
While our 2014 CRD hasn't been trouble free over the 20 months and 52,000k it is a pleasure to drive and tows our van brilliantly. We've clocked up over 30,000k towing in all sorts of conditions and over all sorts of road and track surfaces.
At this stage our plan is to purchase another JGC before warranty runs out in a bit over 12 months time.

Our CRD also has EGR and DPF and in all the k's of travel not once have I been aware of a DPF regeneration.
Never a warning message (does the 2012 have one?), or indication by temperature or performance - and surely it would be noticed if I was hitched to the van at the time.
One thing I am VERY particular on (and researched thoroughly before delivery), is to use only strictly Chrysler MS11106 approved oil.
Apart from the other oil specs Chrysler require, the MS11106 relates to the ash residue left after oil is burned on a steel plate.
Initially here in Australia I could find only 2 oils that quoted this approval - Shell Helix Ultra Extra 5W30 and Mobil 1 ESP Formula 5W30. Shell changed their base formula in 2012 and they no longer produce an oil that carries the MS11106.
We definitely know from posts on various forums that many dealers supply a "one size fits all" engine oil and I have not ever seen a post that a dealer has used a MS11106 oil.
I supply my own Mobil 1 ESP Formula 5W30 to the dealer at each service.

Could it be that the use of an oil that does leave more residue when burnt contributes to the DPF problem?
John
I was informed by JA that I could use any brand of oil that met the basic specification and is low ash. My dealer is using Castrol Edge Professional OEX 5W30 and when you look at the spec its a low ash oil made to meet the requirements of a diesel fitted with a DPF.
So this is the oil in my engine at present and as used before (in my 11 yr old Nissan Patrol) I use a Diesel additive in the fuel, which claims above other things to improve combustion.
So far all is well, the engine starts and runs smoothly no DPF problems or other warnings. (biggest complaint is the crappy sound system... ha ha)

But as I said in a previous post there is a lot of technology in this engine so reliability may not be as good, but again who really knows? maybe it will last for hundreds of thousands of Km's. Only time will tell.

PS: Big thank you Snuke for that informative video from The Lube Page re the DPF and ERG. Makes you wonder if our Aussie mechanics are 'up to speed' on these things.
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  #9987  
Old 02-21-2014, 05:24 PM
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Re: 2014 Grand Cherokee information - Australia

OIL FILTERS

I am currently researching and getting quotes on some Genuine Mopar Oil filters for our GC Diesels.
Pricing so far is between $42 to $52 USD, plus freight.
The part number is 68229402AA , but a US Dealer said this has superseded to 68109834AA, so some further research is required.

I can get free shipping to my USA address and than pay for shipping from there, so this also needs to be worked out.
If any of you are interested in a 'buy', then please PM me and I can get back to you with a final quote after negotiations are completed.

PS: My Dealer has informed me that they will fit a filter supplied my me as long as it is a genuine Mopar.
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  #9988  
Old 02-21-2014, 05:30 PM
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Quote:
Originally Posted by John47 View Post
One thing I am VERY particular on (and researched thoroughly before delivery), is to use only strictly Chrysler MS11106 approved oil. Apart from the other oil specs Chrysler require, the MS11106 relates to the ash residue left after oil is burned on a steel plate. Initially here in Australia I could find only 2 oils that quoted this approval - Shell Helix Ultra Extra 5W30 and Mobil 1 ESP Formula 5W30. Shell changed their base formula in 2012 and they no longer produce an oil that carries the MS11106. We definitely know from posts on various forums that many dealers supply a "one size fits all" engine oil and I have not ever seen a post that a dealer has used a MS11106 oil. I supply my own Mobil 1 ESP Formula 5W30 to the dealer at each service. Could it be that the use of an oil that does leave more residue when burnt contributes to the DPF problem? John
Not only has it saved money on servicing, but I too only use Mobil 1 ESP and I have never seen any issues or any DPF regeneration. At least when you supply your own oil, you know what you've got and you can plan to have backup supply for remote locations. I'm yet to see any oil for purchase at a petrol station that meets the engine requirements. I always have 2 liters in the back, but I've never had to use it yet.
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  #9989  
Old 02-21-2014, 05:35 PM
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Is it worth importing filters with jeep dealers seeming to accept the mopar voucher for the free filter without problems. I suppose not relevant if you don't use jeep service.

http://www.jeepgarage.org/attachment...3&d=1359419388
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  #9990  
Old 02-21-2014, 05:42 PM
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Quote:
Originally Posted by grog186 View Post
Is it worth importing filters with jeep dealers seeming to accept the mopar voucher for the free filter without problems. I suppose not relevant if you don't use jeep service.

http://www.jeepgarage.org/attachment...3&d=1359419388
Some dealers are refusing to accept them now
No limit of use or expirery date on the form i wonder if it would stand up with fair trading
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  #9991  
Old 02-21-2014, 05:48 PM
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Ahh I see, I suppose my mood may have played some part in the service advisor not saying anything when I presented the voucher last Monday. Would be interesting to see how hard they would argue when presented with the voucher, but really service day can be frustrating enough without having to argue about a voucher that should be accepted.

Makes my decision harder as to wether I try out a few more dealers for servicing, I think I will start to supply oil though or start feeling out some local mechanics and just import all the service parts. Hmmmm.
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  #9992  
Old 02-21-2014, 06:33 PM
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Re: 2014 Grand Cherokee information - Australia

Quote:
Originally Posted by webber View Post
Unbelievable. There is too much trouble on this site. I do hope it is not representative of what is happenning in the non Jeepgarage world. If this site was representative it would mean that about one third of all Grand Cherokees out their are giving their owners grief. This is giving a poor impression to non member viewers reading our site with a view to buying a Grand Cherokee. I cannot accept that, with all the JGC MY14's out there that about 1/3 of them are continually going back to dealers for "fix-ups".

For the benefit of prospective buyers monitoring this site is their anyone else out there, other than SJandL and myself that describes this car as FABULOUS?
Hi webber et al., I'll be purchasing a Grand Cherokee at the end of the year and I was leaning toward the CRD. I'm now thinking that I may have to go with the HEMI. I've never owned a Diesel and I'd really like to experience the great fuel economy and the torque of the JEEP CRD, but how can I drive anywhere, confidently, with this DPF (limp mode) issue?
I'll certainly be watching here to see if the DPF issue gets fixed sometime soon or for the MY15 JGC.
So glad to read that your, SJandL and some others have experienced no DPF issues and are really enjoying your JGC
Thanks to all members here for your experiences and information, good and bad; it is greatly appreciated. Cheers, Marty.
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  #9993  
Old 02-21-2014, 07:16 PM
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Re: 2014 Grand Cherokee information - Australia

Quote:
Originally Posted by Marty K View Post
Hi webber et al., I'll be purchasing a Grand Cherokee at the end of the year and I was leaning toward the CRD. I'm now thinking that I may have to go with the HEMI. I've never owned a Diesel and I'd really like to experience the great fuel economy and the torque of the JEEP CRD, but how can I drive anywhere, confidently, with this DPF (limp mode) issue?
I'll certainly be watching here to see if the DPF issue gets fixed sometime soon or for the MY15 JGC.
So glad to read that your, SJandL and some others have experienced no DPF issues and are really enjoying your JGC
Thanks to all members here for your experiences and information, good and bad; it is greatly appreciated. Cheers, Marty.
Like Webber and SjandL I've had no issues with my 2014 overlands DPF. The only minor problems that I've had is the plastic on the back of the driver's seat started to bow slightly and a couple of rattles. When pointed out to the dealer they ordered the part and it was changed within 2 weeks. The extra time was because I was away and couldn't get the vehicle to the service centre. John Hughes in Perth have been great as my service centre. The rattle in the sun roof was fixed and when I pointed out a slight rattle in the dash the service manager wanted to come for a drive with me to help ID it. At this stage, and maybe because like Webber I got an early build, I have nothing but confidence in this vehicle even though I read what problems others have had. Like all forums people only put fingers to keyboards when they have an issue and like to find if other have had the same issue and know a solution. There are a lot of GCs out there they can't all be having problems.
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  #9994  
Old 02-21-2014, 07:31 PM
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Quote:
Originally Posted by CRD Perth View Post
Like Webber and SjandL I've had no issues with my 2014 overlands DPF. The only minor problems that I've had is the plastic on the back of the driver's seat started to bow slightly and a couple of rattles. When pointed out to the dealer they ordered the part and it was changed within 2 weeks. The extra time was because I was away and couldn't get the vehicle to the service centre. John Hughes in Perth have been great as my service centre. The rattle in the sun roof was fixed and when I pointed out a slight rattle in the dash the service manager wanted to come for a drive with me to help ID it. At this stage, and maybe because like Webber I got an early build, I have nothing but confidence in this vehicle even though I read what problems others have had. Like all forums people only put fingers to keyboards when they have an issue and like to find if other have had the same issue and know a solution. There are a lot of GCs out there they can't all be having problems.
Are you using any particular oil or know what the dealer is using?

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  #9995  
Old 02-21-2014, 08:01 PM
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Re: 2014 Grand Cherokee information - Australia

Bit of an update...

Fortunately, John Hughes as a limited service operation on Saturday mornings so I dropped my car off there an hour ago for a forced regen.

Webber et al, I hear what you are saying that perhaps the majority of Jeep GC do not have problems but the risks are there. The reason I say this, and whether we are in a minority or not, they are the same issues we all have - DPF, reversing cameras (on the Laredo) and to a lesser extent, rear shock absorbers. To know about the DPF issue, even if I never experienced it, would mess with my mind if I took the Jeep in the outback.

When I took my car in this morning, I said to the receptionist that it is in limp mode and without a moment of hesitation she responded "DPF?". The service manager filled out a form specifically for the DPF issue with questions like what brand of diesel you use and the type of commuting you do. He said this form is for Jeep Australia who are working on a fix for this issue as

1. the average motorist should never see a DPF warning and be required to do the highway driving; or
2. if the warning does come up, it should be providing ample warning, and opportunity to do something about it, rather than immediately or shortly thereafter throwing it into limp mode.

In hindsight, when I received the DPF warning and as this time it did not go straight into limp mode, the question is why did it not commence regeneration after half and hour of highway driving as requested by the warning? Something is definitely not right.
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  #9996  
Old 02-21-2014, 08:06 PM
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Re: 2014 Grand Cherokee information - Australia

Its disappointing that owners are having issues with the CRD and DPF. I certainly can't recall of hearing issues like that on the MY11-13s. As an owner of a MY12 CRD the engine has been fantastic. Hopefully, just hopefully CJA can get this sorted out quickly before their reputation for reliability becomes tarnished further.
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