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  #13  
Old 06-25-2012, 06:08 PM
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Re: ACC Still broken- Jeep have NFI

I have escalated this to Chrysler in Melbourne yesterday. I have a person in there who helped me get my car last year when I was being dicked around by the dealer.
Hopefully she will be able to sort something out as she seems to be very well connected.
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  #14  
Old 06-26-2012, 05:39 AM
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Re: ACC Still broken- Jeep have NFI

ENFORCER, Does your FCW work?
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  #15  
Old 06-26-2012, 05:47 PM
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Re: ACC Still broken- Jeep have NFI

Nope, I have the ACC/FCW light on for the past 3 months.
I do not even have regular CC.
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  #16  
Old 06-26-2012, 07:09 PM
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Re: ACC Still broken- Jeep have NFI

Enforcer

Long shot here, but maybe worth a try.

My dealer has been unable to fix intermittent fault with blind spot detection. Last Saturday I opened the fuse box and wiggled / reseated and pressed down on each fuse/ relay etc. Some were not seated 100% so I could feel them subtly move or click down.

Since then, the BSD has been working OK (touch wood). It usually faults 3 -4 times a day.

Not very scientific but maybe worth a try.

Sometimes these systems will fault if a sub system is playing up. IE Electronic Brake will likely effect ACC, FCW etc.

Long shot, maybe worth a try.
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  #17  
Old 06-26-2012, 08:02 PM
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Re: ACC Still broken- Jeep have NFI

Quote:
Originally Posted by Swampy View Post
Enforcer

Long shot here, but maybe worth a try.

My dealer has been unable to fix intermittent fault with blind spot detection. Last Saturday I opened the fuse box and wiggled / reseated and pressed down on each fuse/ relay etc. Some were not seated 100% so I could feel them subtly move or click down.

Since then, the BSD has been working OK (touch wood). It usually faults 3 -4 times a day.

Not very scientific but maybe worth a try.

Sometimes these systems will fault if a sub system is playing up. IE Electronic Brake will likely effect ACC, FCW etc.

Long shot, maybe worth a try.
When you think about it, one of the first things an IT Tech will do when investigating a hardware fault is to reseat everything. Maybe these things should be looked at in the same way.
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  #18  
Old 06-26-2012, 08:25 PM
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Re: ACC Still broken- Jeep have NFI

I did try all of that. I always look the the obvious first. All fuses are seated and not blown.
I am wondering how long it will take to get a reply from Chrysler Corporate. I got emailed on Monday that they are looking into it and will advise. I am holding my breath......NOT.
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  #19  
Old 06-26-2012, 09:52 PM
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Re: ACC Still broken- Jeep have NFI

Maybe they are awaiting a soothsayer to tell them the future.
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  #20  
Old 07-02-2012, 07:13 AM
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Re: ACC Still broken- Jeep have NFI

Still nothing heard from my dealer or Chrysler AU.
This is just woeful service (or lack of) from them. I guess the feeling that they do not give a shit is becoming a reality.
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  #21  
Old 07-02-2012, 03:06 PM
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  #22  
Old 07-02-2012, 06:48 PM
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Re: ACC Still broken- Jeep have NFI

Enforcer, it would seem the "diplomatic" approach is not working with CJD Aust nor with your dealer. Sometimes complaints are simply ignored even though there is a legal obligation for them to action them. I think they've pigeon holed you!

Might I suggest an old fashioned remedy which worked for me +20 years ago when a dealer reneged on a warranty issue.

On a Saturday morning when the dealership showroom is "abuzz" with prospective Jeep tyre kickers, take your wife and kids to the dealership, park your car in their yard near the showroom and walk in......then:
  • with a quiet voice and a smile ask for the principle or manager
  • with a quiet voice tell him / her you will not be leaving until your ACC issue is resolved. (remain at the main reception counter, don't let them heard you into a quiet office) If he / she tries to fob you....
  • with a slightly louder voice tell them their behaviour is unacceptable (at this point you'll notice his / her body language change - head turning to see who's listening / watching and eyes shifting sideways). Point to your car and explain this has been a major fault with the car for months that they have ignored and it was their service dept that damaged it in the first place. If they still try to duck shove you.....
  • with a louder voice (smile removed) gently slap the counter with both hands tell them you will not be leaving the dealership until they guarantee "IN WRITING" to repair the ACC within 1 week or they will replace the car with a new one and that is it unfair as a consumer who purchased a NEW Jeep to to experience such poor after sales service. (this will prompt them into action as the
  • As the main driver of the car with the kids, your wife may want to make a comment or 2.
The main thing here is at all times keep your cool and don't give them any legal cause to throw you out the door.


The above example may sound like a lot to do but it plays out very quickly and given the right circumstances just may get you the outcome you're looking for. The last thing a dealer needs in a crowded showroom is an "incident". Don't forget make sure your wife and kids go with you, it will add to the atmosphere!


Worse case scenario, on the following weekend, park your car on the street outside the dealership with a sign on it saying something to the effect... I BOUGHT THIS NEW CAR HERE AND THEY CAN'T FIX IT!
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  #23  
Old 07-02-2012, 07:18 PM
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Re: ACC Still broken- Jeep have NFI

sounds like the dealer service dept is incompetent to me. This is NOT a CJD problem IMHO. The dealer service broke the part...not CJD. CJD is just trying to assist them in repairing it.
Maybe try another dealer?

What was actually broken and replaced?
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  #24  
Old 07-02-2012, 11:08 PM
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Re: ACC Still broken- Jeep have NFI

Well an update of sorts.
Sent another email to Chrysler about the poor service and lack of communication.
Called up the dealer who said I had beaten him to calling me by an hour.....yeah right.
Apparently the part they said they replaced that did not work 2 weeks ago has just arrived. This is the same part that they said would be 2 weeks that took 8 weeks to arrive has just arrived again. On querying him further he said that the 12 week delay was to get the tool to fix the ACC, not for the part. I told him the tool was to align the ACC, and that alignment was not the problem the part is stuffed.
So now I have been fed bullshit and am now waiting to find out when the car will be repaired.
All along I knew the ACC head unit was broken by the dealer, the TSB's that detail the problems I am having also say the unit needs to be replaced. I was led to believe that they were replacing the ACC head unit, yet it was all crap and a total waste of my time.
So now they have the Tool to replace the ACC and the ACC, I am taking bets on if this will fix the problem. I do not have any faith in them anymore.

I guess the only good news I have about my Jeep is the wife is swapping cars and I will be getting her a 7 seater and I get the Jeep as a daily driver, as she wants more seats for the kids friends. It will also stop them damaging the car with food/toys/climbing all over the place.
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