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  #109  
Old 08-16-2012, 04:27 AM
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Re: Anyone Interested In Petitioning HQ in US?

Folks,

Point taken that we're all angry / frustrated but an email was only sent to the Qld RM last night just before a copy was posted here.

Yes we've all waited far too long for decent customer service and yes there is a huge chasm within Jeep between a signed contract, taking delivery and after sales service but please, I think a little time is called for here.

Might I suggest that we at least give him a little time to read, digest and then perhaps action the content with his counterparts or with people higher up the chain.
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  #110  
Old 08-16-2012, 04:30 AM
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Re: Anyone Interested In Petitioning HQ in US?

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Originally Posted by Gribbs View Post
Well written. Were the initials of the rep you spoke to BG? I'm in NSW and have been dealing with him, however haven't really got anywhere. Mainly because im after a refund or a new jgc, mines an out right heap of crap lemon, but I have a few mates that haven't had any issues bar the 4wd service light ( a massive issue in its own right).

I also sent an email straight to Clive Campbell yesterday. He doesn't respond, but I know it gets through, as I send a sniper with. The email to confirm delivery. Anyway I gave him the link to the export forum also.

We all love the cars when they work, I just wish Chrysler would make sure they do work, and that parts are readily available, even my service department guys are winging about parts to me, the customer....like I can do anything about it.

By the way Clyde, if you do read this, it is rude not to acknowledge a genuine customer complaint that is directed to you personally. People on this forum can help you sell more cars if they are looked after, and they can certainly stop sales if they are not!
Hi Gribbs, no your guy's territory appears to be NSW, the gent I spoke with covers Qld, NT and I think another area but not sure which, either way, he has lots of ground to cover and travels a lot.
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  #111  
Old 08-16-2012, 06:24 AM
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Re: Anyone Interested In Petitioning HQ in US?

Quote:
Originally Posted by AussieWK2 View Post
Folks,

Point taken that we're all angry / frustrated but an email was only sent to the Qld RM last night just before a copy was posted here.

Yes we've all waited far too long for decent customer service and yes there is a huge chasm within Jeep between a signed contract, taking delivery and after sales service but please, I think a little time is called for here.

Might I suggest that we at least give him a little time to read, digest and then perhaps action the content with his counterparts or with people higher up the chain.
Thanks for this I agree. I imagine the majority of Jeep owners are happy with product and service (as am I). I understand people have issues and concerns and want to be heard. AussieWK2 being the OP has taken the lead here. Let's give him the time to try and get some positive feedback. My previous experience with the Qld rm has been positive.
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  #112  
Old 08-17-2012, 04:13 AM
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Re: Anyone Interested In Petitioning HQ in US?

I'm tired of this $h1t. It's time for a replacement jeep
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  #113  
Old 08-17-2012, 06:39 AM
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Floosy if I wee you I would lodge the complaint with Cttt under not fit for purpose.
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  #114  
Old 08-17-2012, 07:09 AM
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Re: Anyone Interested In Petitioning HQ in US?

^ I sure hope that was a typo
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  #115  
Old 08-17-2012, 03:54 PM
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Mmm... Were you....
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  #116  
Old 08-17-2012, 04:01 PM
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Re: Anyone Interested In Petitioning HQ in US?

Yes. The thought is making my eyes water.
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  #117  
Old 09-14-2012, 05:00 AM
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Re: Anyone Interested In Petitioning HQ in US?

Hi everyone, so here we are, one month later. Has there been any response?
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  #118  
Old 09-15-2012, 01:31 AM
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Re: Anyone Interested In Petitioning HQ in US?

.......Maybe the petitions died due to problems eventually getting sorted for individuals?? It's likely to be my first and last...that I am sure about.
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  #119  
Old 09-15-2012, 02:05 AM
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Re: Anyone Interested In Petitioning HQ in US?

Add me to the list also
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  #120  
Old 09-16-2012, 02:41 PM
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Still not fixes here. I have sent issues to 4wd magazine
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