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  #121  
Old 09-17-2012, 11:51 PM
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Re: Anyone Interested In Petitioning HQ in US?

Add me to list, chrome mesh grill supposedly ordered back in March with car order.
Car delivered June 28th, asked several times where is grill? back order, moving warhouse, ect, ect. Called into dealer yesterday only to discover it hasent being ordered at all!
Paid $880.00 at time of purchase for grill. Paid again yesterday from a Mopar supplier in Nunawading grill arrived today.So now should have credit at the dealers for a couple of services. Now to watch the bean counter at the dealer squirm there way out!Interesting to note the Mopar guy at Nunawading was very helpful new what I wanted exactly and how to fit it.
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  #122  
Old 10-16-2012, 01:48 AM
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Re: Anyone Interested In Petitioning HQ in US?

Guys - I am kicking and screaming right now.

Do you know why. I ordered the CRD Limited 2 weeks back prior to reading this thread. I had no idea that things were this bad with this product, after sales service, parts ordering, etc.

I ordered mine on 2nd Oct and it is due to arrive in early Nov.

Do you guys think I should pull out while I have the chance. I will lose the deposit and will have to pay 3% of the cost price.

I really love this car and I am so disappointed and dejected with all the ongoing issues i have been reading over the past 2 days.

The Stuck-In-The-Sand issue is truly a joke. Whatever happened to testing the cars for a million kms these days.

People had warned med about the Jeep especially the brand but I thought hey this car won wheels car of the year, drive car of the year, it can't be too bad.

Looks like I was wrong.

I am so confused.
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  #123  
Old 10-16-2012, 02:47 AM
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Re: Anyone Interested In Petitioning HQ in US?

...there's nothing ultimately wrong with the product and the CRD is a wonderful engine. You hit the nail on the head with regard to after sales and part supply. I foresee no positve signs of improvment, personally ignored by the dealer principle of Leo Muller on issues stemming back to June etc...etc....but I've got to make the point, other marques especially Nissan are copping the same deserved criticism. The WK2 has a deserved spot ranked against cars at least $25k more expensive, it just that rare to find customer satisfaction they struggle with, and that issue and piss poor attitude stems from head office Australia hence the reason many of us look to the US for support.
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  #124  
Old 10-16-2012, 03:08 AM
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Re: Anyone Interested In Petitioning HQ in US?

No issues resolved for me. Thankfully it's leased.
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  #125  
Old 10-16-2012, 03:16 AM
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Re: Anyone Interested In Petitioning HQ in US?

Mate, there is NO SERIOUS PROBLEM WITH THE JGC, the problem is Chrysler AU and their attitude towards parts and service.
I assure you you will love your car and hopefully you will not be affected by poor service and delays in getting parts.
Chrysler AU has recently moved to much larger office/warehouse, so we may see a better supply of parts in the future. As for service, that is a long road, unless you have a good dealer, only use them for warranty work.
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  #126  
Old 10-16-2012, 04:54 AM
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Re: Anyone Interested In Petitioning HQ in US?

Quote:
Originally Posted by ENFORCER View Post
Chrysler AU has recently moved to much larger office/warehouse, so we may see a better supply of parts in the future.
.......and pigs might fly...sorry, after nearly 5 months being fobbed off with that old story line by the service centre, I don't buy it anymore.

Any fellow Victorians want to do a drive by to see if this warehouse actually exists?
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  #127  
Old 10-16-2012, 04:56 AM
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Re: Anyone Interested In Petitioning HQ in US?

As every week goes by there are more and more JGCs on the road. I've had a couple of issues but to-date Jeep Australia acted and all issues have been resolved or are in the process of being resolved.

Stick with it.
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  #128  
Old 10-16-2012, 05:18 AM
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Re: Anyone Interested In Petitioning HQ in US?

I've had mine for nearly a year and 15,000 kilometers and no problems. I spent a week on Fraser and it performed as well as my old d4d prado I had previously. Stick to your guns. You will be fine. Make sure you find a good dealer for after sales service and everything will be ok. I've got a friend on his 5th jeep and he's happy.
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  #129  
Old 10-16-2012, 07:04 AM
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Re: Anyone Interested In Petitioning HQ in US?

Thanks for some positive reassurances guys. Lets see how my story pans out after I receive it.
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  #130  
Old 10-16-2012, 04:23 PM
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Re: Anyone Interested In Petitioning HQ in US?

Quote:
Originally Posted by GlennR View Post
.......and pigs might fly...sorry, after nearly 5 months being fobbed off with that old story line by the service centre, I don't buy it anymore.

Any fellow Victorians want to do a drive by to see if this warehouse actually exists?
Well I heard that Clyde is personally overseeing the stocking of the new ChryCorpAU mega warehouse. Apparently he is flying to the USA once a month and making sure he returns with the maximum allowable luggage limit.
He has worked out that by doing this it increases the parts supply to AU by 50%. Apparently next month he will be increasing this by a further 50% as his wife will be coming on the next trip
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  #131  
Old 10-16-2012, 09:57 PM
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Re: Anyone Interested In Petitioning HQ in US?

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  #132  
Old 10-17-2012, 01:03 AM
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Re: Anyone Interested In Petitioning HQ in US?

Quote:
Originally Posted by live_life_tb View Post
Guys - I am kicking and screaming right now.

Do you know why. I ordered the CRD Limited 2 weeks back prior to reading this thread. I had no idea that things were this bad with this product, after sales service, parts ordering, etc.

I ordered mine on 2nd Oct and it is due to arrive in early Nov.

Do you guys think I should pull out while I have the chance. I will lose the deposit and will have to pay 3% of the cost price.

I really love this car and I am so disappointed and dejected with all the ongoing issues i have been reading over the past 2 days.

The Stuck-In-The-Sand issue is truly a joke. Whatever happened to testing the cars for a million kms these days.

People had warned med about the Jeep especially the brand but I thought hey this car won wheels car of the year, drive car of the year, it can't be too bad.

Looks like I was wrong.

I am so confused.
Have a look at blog sites for other vehicles and you might find they are not much different. We are just passionate about our cars. If you find a site where everyone is happy, let me know, I want that car!
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