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  #133  
Old 10-17-2012, 08:29 PM
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Re: Anyone Interested In Petitioning HQ in US?

You may well be right Bob. However, just because other makes are lazy and sloppy, isn't an excuse for Clyde's incompetance.
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  #134  
Old 10-18-2012, 04:40 AM
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Re: Anyone Interested In Petitioning HQ in US?

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Originally Posted by allypally View Post
You may well be right Bob. However, just because other makes are lazy and sloppy, isn't an excuse for Clyde's incompetance.
Very true!
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  #135  
Old 10-31-2012, 02:31 AM
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Re: Anyone Interested In Petitioning HQ in US?

Add me to your list as well
Dealers take your money and then silence. 'I know nothing' aditude from dealers
Ordered may mate ordered his a month later both arrived on the same boat his delivered to his dealer a week before me
Sales man told me that they put on bonnet protectors and mini window shield and a tow pag to make up for any issues
I then find out that this is part of the tow pack ny way
Price of parts are a joke
Yep put me in the list
Car great jeep not
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  #136  
Old 04-21-2013, 10:45 PM
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Re: Anyone Interested In Petitioning HQ in US?

I'm dealing with northern jeep motor group in bundoora, VIC. The Sales guys there are absolute crap! wouldnt negotiate a deal, shit during sales service and kept trying to push me to get the finance through them when i had a shitload better deal with a different financer.

However, their Service team are fantastic! I even took my mum's 03' cherokee in there with a stuffed transfer cable and were great with that too! Couldnt fault them.. The price of parts are an issue but if you want something, they will giv eyou the option to order it from the states or if u want it immediately, order it from them for x2 the price. I think thats fair isnt it?

If they fixed their sales team, they would win dealer of the year.. On the other hand, sales team in frankston were awesome! trying to source the right car, at a really good deal.. I only found them after putting a deposit down on my jeep gc with haildamage, could of got one without damage for $2k more.. but still 8k less than RRP.
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  #137  
Old 06-16-2013, 06:58 AM
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Re: Anyone Interested In Petitioning HQ in US?

funny to see jeep.com.au still advertising 2013 Jeep Grand Cherokees when some owners have already taken delivery of in 2014 Grand Cherokees in Australia
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  #138  
Old 06-16-2013, 05:00 PM
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Re: Anyone Interested In Petitioning HQ in US?

That would be because they are still denying the MY14's existence
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  #139  
Old 09-20-2013, 10:46 PM
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Re: Anyone Interested In Petitioning HQ in US?

I have now done 87000 klms in my WK2 I love the car and have a great service Manager who works hard to keep me smiling, I think people need to have an understanding attitude cars by their nature can have issues(my previous Prado had issues) its how the issues are dealt with and how the dealers are backed up that is really the issue here.
Like I said my service manager is worth his weight in gold but he does struggle at times with "lack of parts" and stupid GOUGING prices- check any part price online from USA and treble it goes close to being the Aussie price.
I have not yet needed brake pads but asked a price and told $270 for both front and rear pads(US rears are RRP $87 Front RRP$143) surely freight is not SO expensive on such a compact part with little chance of damage in transit.
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  #140  
Old 09-21-2013, 12:44 AM
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Re: Anyone Interested In Petitioning HQ in US?

Hi Mate,
Any chance of sending a PM with your preferred service centre details? Cheers.
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  #141  
Old 09-21-2013, 03:42 AM
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Re: Anyone Interested In Petitioning HQ in US?

Quote:
Originally Posted by RocketRod View Post
I have now done 87000 klms in my WK2 I love the car and have a great service Manager who works hard to keep me smiling, I think people need to have an understanding attitude cars by their nature can have issues(my previous Prado had issues) its how the issues are dealt with and how the dealers are backed up that is really the issue here.
Like I said my service manager is worth his weight in gold but he does struggle at times with "lack of parts" and stupid GOUGING prices- check any part price online from USA and treble it goes close to being the Aussie price.
I have not yet needed brake pads but asked a price and told $270 for both front and rear pads(US rears are RRP $87 Front RRP$143) surely freight is not SO expensive on such a compact part with little chance of damage in transit.
While ever we keep paying, they will keep gouging. The answer is, buy from the States. That's what I do whenever I can.
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  #142  
Old 10-15-2013, 02:47 AM
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Re: Anyone Interested In Petitioning HQ in US?

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Originally Posted by AussieWK2 View Post
Ok, in Australia we've all suffered one way or another at the hands of poor, very poor service from CJD Australia or at the hands of the service depts of some dealerships.

Granted, on reading some historical posts, some issues have been quite minor but others, particularly when we get the dealership stonewalling and when CJD Australia either don't act or don't care.

If we were to seriously "collectively" petition the US office we would have to do this respectfully with the only message being is we want no more than after sales service than any other manufacturer on the Australian market.

Perhaps the petition could read something along these lines.......

As Grand Cherokee owners we have grave concerns that CJD Australia cannot control after sales service to protect our investment in the Jeep brand.

As Grand Cherokee owners we have grave concerns that CJD Australia cannot control service quality its franchise dealerships are offering us to protect our investment in the Jeep brand.

As Grand Cherokee owners we have grave concerns that as more Grand Cherokees hit the market as we can clearly see is the case, CJD Australia will not keep up with demand particular in the area of professional services for existing customers.

As Grand Cherokee owners we have grave concerns that car service and parts prices are marked up and are disproportionate. In addition, CJD Australia's parts inventory is so low that some of our cars are undergoing Jeep scheduled services at the dealerships with some dealerships knowingly not carrying the appropriate parts.

.........you get the gist.

Good idea / bad idea?
I would be in that. I would also make them aware of the difference between Aust and NZ servicing cycles. Correct me if I am misinformed, but I read somewhere that in NZ the GC is serviced at 12 months/20000km.

Barry41
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  #143  
Old 10-15-2013, 06:01 AM
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Re: Anyone Interested In Petitioning HQ in US?

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Originally Posted by barry41 View Post
I would be in that. I would also make them aware of the difference between Aust and NZ servicing cycles. Correct me if I am misinformed, but I read somewhere that in NZ the GC is serviced at 12 months/20000km.

Barry41
100% correct, it is the same for the CRD in the US too, and I believe the US.

Can't understand why we are half that, our temps get no hotter than the US, and sure as hell no where near as cold as US, Europe or NZ.

Is our fuel junk compared to these places, I didn't think it was since they had the big sulphur clean up.
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  #144  
Old 10-15-2013, 03:21 PM
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I had a look at the NZ service books - looks the same as the Aus book to me ie 10,000 k's for servicing.
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