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  #37  
Old 07-26-2012, 06:17 PM
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Re: Anyone Interested In Petitioning HQ in US?

Quote:
Originally Posted by AussieWK2 View Post
As of today 27 July 2012, the following have registered an interest in petitioning JeepUS to assist us in protecting our investment in their product by calling their Australian operation to account namely to lift its game in terms after sales service, solid "in stock" parts inventory and the issue of price gauging.

Listed in date order of interest:

Aussiewk2
Scarps
Enforcer
Icrisps
Riccardi
allypally
fix69er
zzkazu
GMWK2
Gribbs
Magoomba
just4fun
GlennR
BobT
Mendo
yoda42
Swampy

If your name is not on this list and you would like to be included in the petition please add your name to this thread.

As mentioned previously, we would have to include real names, VINS and probably email addresses which I am happy to volunteer to receive if you send to me as a PM.

We'll then prepare a realistic list of concerns and jointly send 1 email for a response.

We'll wait and give more folk a chance to add their names to the list and probably send email off say this time next week.

Cheers
Add me to your list, as a suggestion another item could be service intervals for diesels.
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  #38  
Old 07-26-2012, 09:00 PM
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Re: Anyone Interested In Petitioning HQ in US?

I thought I would let you know about an issue that I have been trying to resolve for 8 months now.
When I bought my car last September we did not know about the All terrain/ All Seasons tyre problem. It was not until the new year when I contacted my dealer and asked them what they can do about it. I was contacted privately by a couple of people who have had them replaced free from Jeep, so I thought I would arrange to have mine done as well.

The dealer has been asked now 4 times about it, but nothing. I email the marketingau@chrysler.com email....NOTHING. I submit an online request to Jeep using their support.jeep.com.au website......nothing for a week, then I get an email:
Subject: Enquiry response from Jeep Australia

Dear xxxx,

Thanks for your enquiry

Jeep have received your email and they will be in contact with the regional manager to look into your case.

Kind regards,
----------------------------------------
Jeep Australia

*This email has come from a no reply address at Jeep. If you have further queries please submit via http://support.jeep.com.au/

No tracking number, no reply to address and the only to contact them is via the same stupid form.
After waiting another 2 weeks....NOTHING. Seems the "Regional Manager" has better things to do.

Call up Jeep on their 1300 133 079 (thanks Ally ) and wait for 15 minutes on hold. Speak to a very nice lady who did not know anything about the online form or my case in question. She only knew of the ACC issue.
I put in a formal case and received a case number, so hopefully the tires will be sorted out now I have an official case number. Problem received and I felt they took ownership of the issue, but I will need to wait and see.

I also asked he to speak to the management about their stupid online form as it should have given me some form of tracking or be able to update the case online.

If Jeep are serious about customer service, they need to make it easier to contact them. I challenge anyone to find the 1300 133 079 on the Jeep website. You would think this would be the first place to find it. I also challenge anyone to find the support.jeep.com.au on their website, it seems to be only linked from their Facebook page.

I feel that the poor customer service is systemic from the top down in Chrysler AU. It shows in the fact they do not have any easy to access contact details, they remove any bad posts form Facebook and they seem to always have excuses for their poor service. This would be my vote for the most pressing issue to be raised to Jeep USA.
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  #39  
Old 07-27-2012, 12:05 AM
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Re: Anyone Interested In Petitioning HQ in US?

Thanks Enforcer, this is so very sad. How did we all end up with in this mess?

Over the past 10 months or so many of us have been posting message on this forum.

The first theme of the threads was eager anticipation after finally taking the plunge to order and the huge delay given zero to short supply here on oz.

Then some of us started taking delivery of our cars and we were as excited as a dog with 2 tails.

The next phase was of tempered disappointment as different things became evident to us as being wrong with our cars and JeepAU couldn't give a toss.

The next phase (which is what we're going through now) is that of severe frustration that extremely poor communication from JeepAU, no after sales service, no solid spare parts inventory and price gauging which BTW may contravene the Trades Practices Act as there are no generic parts alternative available on the market to offer us choices.

As we're all suffering from different levels of disappointment from JeepAU I suggest we all:

  • Prepare a document outlining all your grievances with JeepAU
  • Do not allow emotion to cloud your judgement, be specific / to the point
  • Avoid the "he said / she said" as they will simply gloss over this and lose the little interest they may have
  • PDF it
Therefore our petition will be 1 general email outlining our primary concerns with JeepAU. The 1 email will be sent to JeepUS with all of us copied in and with all our PDF attachments attached which by all accounts should be a good indication of how we're being treated down here.


Given what I'm reading on the US forum, our petition may be a long shot as the yanks are experiencing similar issues. This makes it all the more important to keep your grievances "to the point".


If this does not achieve a reasonable response, our next course of remedy would be a similar petition with the ACCC so, if JeepUS opts not to act, the ACCC will have the teeth to sink in to them.
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  #40  
Old 07-27-2012, 01:04 AM
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Re: Anyone Interested In Petitioning HQ in US?

Quote:
systemic from the top down in Chrysler AU
Interesting that this is how my dealer Principal described Chrysler AU "like a fish - rots from the head down".

How is that for giving a customer confidence!
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  #41  
Old 07-27-2012, 04:17 AM
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Re: Anyone Interested In Petitioning HQ in US?

How about posting on www.ausjeepoffroad.com to see if any there want to join in?
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  #42  
Old 07-27-2012, 11:45 PM
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Re: Anyone Interested In Petitioning HQ in US?

I'd also be interested in joining in. Been waiting for over 6 weeks for confirmation on whether the dealer will be fitting the front recovery hooks gratis.
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  #43  
Old 07-28-2012, 02:07 AM
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Summary of factual issues for my car to date:
Clunk in gearbox between 1 and 2nd
Chrome pealing from grill
Leak in boot
Camera stopped working #1
Car went into lockdown locking kids in car
Car stopped on freeway without warning in the middle of no where
Tyres require replacing at 17000kms
Diesel fumes in cabin
Rear trim falling off in tailgate
Reversing camera stopped working #2
4wd service light came on today stranding me on the beach.

Don't hold back, is there anybody out there.... To rescue me from the incoming tide?
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  #44  
Old 07-28-2012, 04:44 AM
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Re: Anyone Interested In Petitioning HQ in US?

Quote:
Originally Posted by AussieWK2 View Post
Thanks Enforcer, this is so very sad. How did we all end up with in this mess?

Over the past 10 months or so many of us have been posting message on this forum.

The first theme of the threads was eager anticipation after finally taking the plunge to order and the huge delay given zero to short supply here on oz.

Then some of us started taking delivery of our cars and we were as excited as a dog with 2 tails.

The next phase was of tempered disappointment as different things became evident to us as being wrong with our cars and JeepAU couldn't give a toss.

The next phase (which is what we're going through now) is that of severe frustration that extremely poor communication from JeepAU, no after sales service, no solid spare parts inventory and price gauging which BTW may contravene the Trades Practices Act as there are no generic parts alternative available on the market to offer us choices.

As we're all suffering from different levels of disappointment from JeepAU I suggest we all:

  • Prepare a document outlining all your grievances with JeepAU
  • Do not allow emotion to cloud your judgement, be specific / to the point
  • Avoid the "he said / she said" as they will simply gloss over this and lose the little interest they may have
  • PDF it
Therefore our petition will be 1 general email outlining our primary concerns with JeepAU. The 1 email will be sent to JeepUS with all of us copied in and with all our PDF attachments attached which by all accounts should be a good indication of how we're being treated down here.


Given what I'm reading on the US forum, our petition may be a long shot as the yanks are experiencing similar issues. This makes it all the more important to keep your grievances "to the point".


If this does not achieve a reasonable response, our next course of remedy would be a similar petition with the ACCC so, if JeepUS opts not to act, the ACCC will have the teeth to sink in to them.
I think you'll find this scenario nut untypical of blogs of other much anticipated new models of other manufacturers. First the excitement then the let down. Nevertheless, if our expectations are not met, we have good reason to complain.
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MudMap M7 off/on road sat nav, Chief front recovery hooks "chrome", Chief 3mm bash plate
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  #45  
Old 07-28-2012, 08:33 AM
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Re: Anyone Interested In Petitioning HQ in US?

You may add me to any petition that may improve the atrocious "Service" given to dealers and owners by Chrysler Australia
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  #46  
Old 07-28-2012, 11:38 PM
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Re: Anyone Interested In Petitioning HQ in US?

I would like to reiterate I have not had had any problem with my dealer rather quite to the contrary. I have not had a major problem but all minor issues have been addressed with professionalism and courtesy. I will be signing this petition on the ground of pricing of and lack of spare parts.
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  #47  
Old 07-29-2012, 12:27 AM
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Re: Anyone Interested In Petitioning HQ in US?

I'm in, extreme dissatisfaction at my local dealer where I have cancelled my contract, I'm now waiting on my order from a different dealer, fingers crossed they are better

PM me for personal details if required.
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  #48  
Old 07-29-2012, 02:39 AM
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I have to agree with mendo, my dealer has tried everything and the guys have been great, Chrysler on the other hand nick a kick up the butt
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