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  #13  
Old 06-07-2012, 01:32 AM
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Re: Chrysler jeep dodge australia - read this & wake up!!!

I agree with you guys.For your info i have had an airbag warning light on since jan 20th 2012. I hope to have the part available to me in late june(what a joke).My power steering fluid is low,why i do not know but i cannot buy it anywhere and the dealer has not had any to top it up for over a month. To bad if it had to be flushed
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  #14  
Old 06-12-2012, 10:04 PM
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Re: Chrysler jeep dodge australia - read this & wake up!!!

There are signs that things are improving. My new GC has a slight dent in the passenger side rear door moulding, that we spotted on inspection before taking delivery. The dealer ordered the part in and were advised eta of 4-6 weeks.

They just called me to advise that the part had arrived, in under 2 weeks, and has been pencilled in to be replaced at the 1000km service in about 3 weeks time.
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  #15  
Old 06-12-2012, 11:26 PM
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Re: Chrysler jeep dodge australia - read this & wake up!!!

Quote:
Originally Posted by savvas View Post
There are signs that things are improving. My new GC has a slight dent in the passenger side rear door moulding, that we spotted on inspection before taking delivery. The dealer ordered the part in and were advised eta of 4-6 weeks.

They just called me to advise that the part had arrived, in under 2 weeks, and has been pencilled in to be replaced at the 1000km service in about 3 weeks time.
I experienced the same with a damage door trim, promised a replacement at the 1 month service/inspection. Just waiting to hear on missing bonnet trim where the stone guard is fitted then cannot complain on aftersales.
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  #16  
Old 06-26-2012, 01:08 AM
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Re: Chrysler jeep dodge australia - read this & wake up!!!

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Originally Posted by GlennR View Post
I experienced the same with a damage door trim, promised a replacement at the 1 month service/inspection. Just waiting to hear on missing bonnet trim where the stone guard is fitted then cannot complain on aftersales.
I take it all back. Car in next week for it's complementary. No record of a replacement trim panel nor missing bonnet seal on order nor any record of the salesman organising the rectification, just told that there will be a new warehouse soon and therefore all replacement parts are on hold. Wish I wasn't such a freakin optimist.
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  #17  
Old 07-08-2012, 05:44 AM
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Re: Chrysler jeep dodge australia - read this & wake up!!!

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Originally Posted by ultraelvis View Post
Posted this in another thread but I've got three genuine oil filters on the way from a US dealer on ebay for $30 delivered, have found the air filter and will order that cheaply as well.

All aimed at not having to go to Jeep for service. The 24k service on my V6 will be Castrol 0W-40, oil filter and air filter all supplied to my mechanic.

Things like the Mopar cargo matts I have bought for as much as $100 cheaper from the US.

These Australian dealers are dreaming.
Why are you using 0-40 when the manual states 5-30 ?
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  #18  
Old 07-08-2012, 07:18 PM
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Re: Chrysler jeep dodge australia - read this & wake up!!!

I also didn't think that Castrol made an ACEA C3 oil that is available to the public.
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  #19  
Old 07-08-2012, 08:39 PM
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Re: Chrysler jeep dodge australia - read this & wake up!!!

My car in last week for it's initial monthly. No replacement parts ordered, no fix to the aircon, but as they are not life threatening issues, I can wait a couple of more weeks. My son took his new JK to the same dealer for his initial monthly check on Friday, with a reported issue where his brakes are defective (foot creeps to the floor if he holds the brake, or goes rock solid if he pumps the pedal and loses braking power). They have tracked it down to a faulty booster that needs to be ordered from the US "could take over 3 weeks to arrive". Gave him the keys back telling him the brakes "should" be OK and the car was OK to drive in the meantime. WTF JEEP?
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  #20  
Old 08-15-2013, 02:20 AM
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Re: Chrysler jeep dodge australia - read this & wake up!!!

Hey Everyone,

I can echo this issue and would love to share a quick story.

Took my car into Osborne Park for the 20,000km service and 2 days later the turbo hose fell off (not checked after service) and fell into the fan belt and took out a couple of pullies and sensors. Due to the lack of parts stock in Australia it took them 5 weeks to repair the car. After arguing with them for some time about delivery times using DHL they agreed it was unacceptable and the dealer gave me a new Jeep to use in the meantime as I was heading off on holiday with a trailer and needed the towing capacity. Chrysler didnt want to help one little bit. Didnt even think that a donor vehicle was an acceptable result. Love my Jeep but hate Jeep/Chrysler as a company.

Strangely enough, I took it in for a 30,000km service and 2 warranty items today and just got called that its ready to pick up only to find out that they actually forgot to service the car............ I cant believe it either!!!

NEVER USE CHRYSLER OSBORNE PARK - WA!!! Can anyone out there recommend a dealer in WA I should use in the future?
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  #21  
Old 08-15-2013, 03:26 AM
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Re: Chrysler jeep dodge australia - read this & wake up!!!

Yeah, heard that the customer service or service in general can be pretty ordinary. I'm about to put an order in and coming from a service background myself, that's one of the things I'm weary about.

Hope you don't have to deal with that crap again.
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Old 08-15-2013, 04:45 AM
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Re: Chrysler jeep dodge australia - read this & wake up!!!

I think With Jeep Service, it is a 50/50 between Jeep AU and the local service people.
I am fairly happy with SVM Artarmon. I speak with the service manager and tell him what I expect and what problems I want fixed. They delivery me what I want and I pay the bill.
Things like parts and fixes are the responsibility of Jeep AU and they can severely let down the whole process.
I have had many new cars and each maker's dealer service are wildly different from each other. Some give a crap about service, while others do not give a crap.

hopefully you will find a decent dealer in Pert, but I believe you only have a choice of 3, which does not give you much choice.
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  #23  
Old 08-16-2013, 12:58 AM
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Re: Chrysler jeep dodge australia - read this & wake up!!!

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Originally Posted by Hickers View Post
20k service on ours today, ac pipes leaking at junction under bonnet but no o rings available "worldwide" according to jeep in Osborne Park. Nor were a few missing trim clips and rubbers either. Understand the trim bits but not the o rings!

That said having worked in the auto industry for 30 plus years this is not just a jeep issue.

I will be asking my selling dealer to get jeep ok to fit non genuine o rings when we get back to Melbourne from Perth.
I don't bother trying to get small parts like trim clips from Jeep. I get them from Chrysler Clips And Fasteners . I notice fleeBay has a lot more Jeep clips listed now than they did before.
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  #24  
Old 08-21-2013, 07:41 PM
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Re: Chrysler jeep dodge australia - read this & wake up!!!

Quote:
Originally Posted by EFC121 View Post
Hey Everyone,

I can echo this issue and would love to share a quick story.

Took my car into Osborne Park for the 20,000km service and 2 days later the turbo hose fell off (not checked after service) and fell into the fan belt and took out a couple of pullies and sensors. Due to the lack of parts stock in Australia it took them 5 weeks to repair the car. After arguing with them for some time about delivery times using DHL they agreed it was unacceptable and the dealer gave me a new Jeep to use in the meantime as I was heading off on holiday with a trailer and needed the towing capacity. Chrysler didnt want to help one little bit. Didnt even think that a donor vehicle was an acceptable result. Love my Jeep but hate Jeep/Chrysler as a company.

Strangely enough, I took it in for a 30,000km service and 2 warranty items today and just got called that its ready to pick up only to find out that they actually forgot to service the car............ I cant believe it either!!!

NEVER USE CHRYSLER OSBORNE PARK - WA!!! Can anyone out there recommend a dealer in WA I should use in the future?
Mate, i feel your pain....

I took my car in as the MIL was on, they had a quick look at it and told me i must have had a bad batch of fuel. Needless to say i was skeptical! Two days later the light was back on. When i took it back to the dealer i dropped it off at 7AM, rang at 3PM to check on it and they asked what it was booked in for.... I then went to pick it up at 4:45PM, low and behold it is parked in exactly the same spot i left it in. They then assured me that the work had been done but the paper work was just missing. Get back in the car and the light is still on. They have just forgotten to do it. The service manager tells me if i can bring back tomorrow they will look at it first thing. I say to him "well i am from out of town you will have to pay for a motel". He says "It's not my fault you live out of town" and i reply "No but my car was booked in today not tomorrow.... You ****ing idiot".

Relations between myself and the River City Motor Group service department did not improve from there. The issue turned out to be a misfire on Cylinder 2 caused by a valve stem/guide problem. Which is well known and common for the earlier Pentestar motors. It then took them 10 weeks to repair it.

However, since i refuse to go back to the Mackay dealer i now go to the Bundaberg dealer and they are brilliant!!! They have the same problems with parts availability as every other Jeep dealer but they are sympathetic and do everything they can to help out. Plus the mechanics seem to actually know their product.

Rant over.
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