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  #1  
Old 06-05-2012, 08:09 PM
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Chrysler jeep dodge australia - read this & wake up!!!

Chrysler Jeep Dodge Australia,

Are you aware your dealerships and service departments are performing scheduled services on our new cars WITHOUT having the parts in stock?

Where are your parts and where is your quality control? Oil filters should be stock standard availability in all service departments. Who in your organisation is or should be controlling this very basic inventory item? The answer is nobody!

It seems to me quality control between you and your dealerships is non existent - read this thread:

http://jeepgarage.org/showthread.php?t=42924

This has nothing to do with your Melbourne relocation, this is a systemic problem within your Australian organisation, it would seem you need to work on your freight / logistics skills when you order your parts in bulk from USA to Australia. The problem is, you're not ordering in bulk!

I have now had my Jeep serviced by one of your dealerships who did not follow the service book instruction which now leaves me to understand the integrity of the 10k service performed is flawed.

When are you planning to upgrade from a "backyard" spares operation to a professional operation? We Jeep owners are keen to know.
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  #2  
Old 06-05-2012, 08:29 PM
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Re: Chrysler jeep dodge australia - read this & wake up!!!

I agree entirely.
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Old 06-05-2012, 09:47 PM
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Re: Chrysler jeep dodge australia - read this & wake up!!!

No use posting that here. Post it on their Facebook site.
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Old 06-05-2012, 10:58 PM
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Re: Chrysler jeep dodge australia - read this & wake up!!!

I know but I wanted the forum community to get involved and...

......I'm still refusing to get on facebook!
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Old 06-06-2012, 12:05 AM
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Re: Chrysler jeep dodge australia - read this & wake up!!!

Jeep just deleted the post asking why the arts supply is so bad.
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Old 06-06-2012, 12:48 AM
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Re: Chrysler jeep dodge australia - read this & wake up!!!

No. I can still see it.
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Old 06-06-2012, 01:08 AM
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Re: Chrysler jeep dodge australia - read this & wake up!!!

Quote:
Originally Posted by ENFORCER View Post
Jeep just deleted the post asking why the arts supply is so bad.
Do you mean the one below or another? I still see it below.
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Old 06-06-2012, 01:35 AM
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Re: Chrysler jeep dodge australia - read this & wake up!!!

I could not see the post about the oil filters, but then I did not trawl through them all.
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Old 06-06-2012, 02:56 AM
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Re: Chrysler jeep dodge australia - read this & wake up!!!

Posted this in another thread but I've got three genuine oil filters on the way from a US dealer on ebay for $30 delivered, have found the air filter and will order that cheaply as well.

All aimed at not having to go to Jeep for service. The 24k service on my V6 will be Castrol 0W-40, oil filter and air filter all supplied to my mechanic.

Things like the Mopar cargo matts I have bought for as much as $100 cheaper from the US.

These Australian dealers are dreaming.
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Old 06-06-2012, 03:53 AM
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Re: Chrysler jeep dodge australia - read this & wake up!!!

The cargo mats will be a killer for shipping. This is the major problem with the larger and heavier items formt he USA is the cost to stick them on a plane and send them over.
We should all go in on a container and stock up the parts and accessories.
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  #11  
Old 06-06-2012, 05:09 AM
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Re: Chrysler jeep dodge australia - read this & wake up!!!

Good point re the container, we import / export containers everyday and is our core business operation, we could do this but the logistics in the US would be tricky. Though I could get one of auto agents to get some rates if we get serious. Alternatively if we can source a decent supplier in the US and he crates our order, we can consolidate in a container ex LA or NY.

However, it's ludicrous we're even contemplating this. CJD Aust should be meeting the market with a full inventory of parts. The way they are operating is so amateurish. Hate to say it but the back up service of the likes of Toyota, GM, Ford etc really puts CJD Aust to shame.

Do we really need to treat the service depts like petulant children each time we book a service or order parts by reading out every part and part numbers making sure they have them in stock before we come in? This is crazy!
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Old 06-06-2012, 10:03 AM
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Re: Chrysler jeep dodge australia - read this & wake up!!!

20k service on ours today, ac pipes leaking at junction under bonnet but no o rings available "worldwide" according to jeep in Osborne Park. Nor were a few missing trim clips and rubbers either. Understand the trim bits but not the o rings!

That said having worked in the auto industry for 30 plus years this is not just a jeep issue.

I will be asking my selling dealer to get jeep ok to fit non genuine o rings when we get back to Melbourne from Perth.
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