Chrysler Jeep Dodge Australia,
Are you aware your dealerships and service departments are performing scheduled services on our new cars WITHOUT having the parts in stock?
Where are your parts and where is your quality control? Oil filters should be stock standard availability in all service departments. Who in your organisation is or should be controlling this very basic inventory item? The answer is nobody!
It seems to me quality control between you and your dealerships is non existent - read this thread:
This has nothing to do with your Melbourne relocation, this is a systemic problem within your Australian organisation, it would seem you need to work on your freight / logistics skills when you order your parts in bulk from USA to Australia. The problem is, you're not ordering in bulk!
I have now had my Jeep serviced by one of your dealerships who did not follow the service book instruction which now leaves me to understand the integrity of the 10k service performed is flawed.
When are you planning to upgrade from a "backyard" spares operation to a professional operation? We Jeep owners are keen to know.