Re: Customer service......pfft!!
I would remove the air dam and check the mounts yourself. What I found with mine, is when the dealer monkeys were fixing the headlamps, they undid the clips, then attempted to tell me the loosness of the unit was "normal". I checked myself, found a few of the clips undone, connected them, and all now OK.
They are a simple twist and lock bolt, so 30 seconds to actually do the fix. The air dam, takes a little longer.
MY12 Overland CRD
Front Recovery Hook.