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  #73  
Old 03-11-2012, 08:01 AM
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Re: Downunder - Orders to Delivery thread

Ordered mine 30/11/11
Overland
True Blue Pearl
Hemi V8
Saddle/Black
Tow Kit
Was built 20/01/12
Was on Ship 21/02/12 ex Curtis Bay, Baltimore, MD
Due Fremantle, Western Australia 31/03/12

Does any one know how find out what ship and be able to track it to see if it will be on time??

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  #74  
Old 03-11-2012, 03:09 PM
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Re: Downunder - Orders to Delivery thread

If you have the VIN you can track the ship.
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  #75  
Old 03-13-2012, 08:52 PM
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Re: Downunder - Orders to Delivery thread

How does everyone get there VIN/Customer numbers?

My dealer just says they don't get that info until the car comes in?? is this correct?
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  #76  
Old 03-13-2012, 09:54 PM
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Re: Downunder - Orders to Delivery thread

Quote:
Originally Posted by pora10 View Post
How does everyone get there VIN/Customer numbers?

My dealer just says they don't get that info until the car comes in?? is this correct?
What the dealer is telling you "may" be correct, as they seem as dumb as bats when it comes to obtaining vital information about the products they sell and service. Very few of them know good customer relations, beyond accepting your deposit.
However, they would have an Order number. That is a number with "E" in front of it. eg E1234546.
Once you have that number, you can become a contributing member of this forum, and then have the ability to track both the build and delivery of your car. Once the car comes off the production line, you can then obtain a Build Sheet, which will contain the VIN. With the VIN, you can track the car while it is being shipped by sea.
Where you lose tracking is when the car is disembarked at your local port to when it arrives at the dealership.
Depending on quarantine, and customs, this can take between 1-4 additional weeks.
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  #77  
Old 03-13-2012, 10:40 PM
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Re: Downunder - Orders to Delivery thread

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Originally Posted by pora10 View Post
How does everyone get there VIN/Customer numbers?

My dealer just says they don't get that info until the car comes in?? is this correct?

Well done Pora for joining.

Allan is right they either don't know or there is some procedural requirement that they don't provide VIN's until delivered.

If the dealer doesn't give the order number to you, you can ring Jeep Australia customer service in Melbourne and they can give the order number to you or at least pass you on the the state sales manager who can give it to you.
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  #78  
Old 03-14-2012, 05:24 AM
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Re: Downunder - Orders to Delivery thread

Your dealer needs to look on his computer when he places an order it creates a order number.
Top right corner of his screen.
if he does not have the order number he has not ordered a custom order for you and is hoping on of the pre allocated units fits your needs.
Some dealers are just lazy.
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  #79  
Old 03-15-2012, 09:07 PM
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Re: Downunder - Orders to Delivery thread

does anyone knows the customer service numbers for sydney? I ordered a WK2 Laredo + off road pkg II + Quadralift on 01/02/2012, and the dealer didn't give me the E.. customer number (Ha gave me another customer number that is meaningless). so far I got nothing, no ETA.

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Ordered WK2 Laredo (01/02/2012), Off Road Package II, QuadraLift, Tinted, Maximum steel.
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  #80  
Old 03-15-2012, 10:57 PM
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Re: Downunder - Orders to Delivery thread

It would appear that the dealer is not being up front with you. If they placed an order, they would have an order number. It generally looks like eg:E123456. This is also known as a VON.
If you are not getting any satisfaction from them, tell them you are going to call Chrysler Aust and ask them to explain why it is so difficult.
If they want to know why it is important to you, tell them that you want confirmation that the car is actually ordered, and you want to be reassured that the dealer is not holding onto the order until they get a batch. Tell them that the waiting period to delivery is already extreme, and you want it not delayed even further.
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  #81  
Old 03-16-2012, 12:00 AM
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Re: Downunder - Orders to Delivery thread

I"ll have to try and see if i can get the VON, dealer says I can only track it once the VIN is available to them, sounds like a load of crap to me.
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  #82  
Old 03-16-2012, 04:53 AM
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Re: Downunder - Orders to Delivery thread

Quote:
Originally Posted by joseruela View Post
I"ll have to try and see if i can get the VON, dealer says I can only track it once the VIN is available to them, sounds like a load of crap to me.
The Von is a US thing. We have order numbers, the fact that they are the same as a von is lost on most people in the supply chain in oz. I understand the order process to be.

You place order
Dealer puts order in system
Chrysler aust batch them up check them and confirm them
Order placed with jeep in us. At this stage a number (Von or whatever is issued)

This process might take a max of two weeks. 6 weeks on from order you should have a number. Your dealer should give you the number.
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  #83  
Old 03-16-2012, 08:31 AM
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Re: Downunder - Orders to Delivery thread

Print this of and show your dealer.


Vehicle Status
Vehicle Movement
Vehicle Status and Information
Vehicle Information
Vehicle Identification Number (VIN): 1J4R26GT3BC728086
Order Number (VON): E5673825
Sold Order: No
Vehicle Status
Current Location: On Railcar - Toledo Walbridge Yard, OH
Bay Information:
Build Code: Plant Release (KZ), 06/30/2011
Dealer Delivery ETA: 08/26/2011 9/04/2011
*ETA is an estimated date for delivery, not a promise or guarantee. Actual delivery may vary.
Vehicle Distribution Information
Origin Assembly Plant: Detroit Jefferson Assembly, MI
Origin Shipping Location: Detroit Jefferson Assembly, MI
Distribution Center: Fremantle, AU
Vehicle Description
Year: 2011
Make: Jeep
Model: GRAND CHEROKEE OVERLAND 4X4 RHD 999.9 4WD
Color: Mineral Gray Met. Clear Coat
Dealer Information
Dealer Code: 19634
Address: Port of Fremantle
Tydeman Road
Fremantle, EX 6159
Vehicle Movement Information
Route Movements Event Date Location
Completed
.. Scheduled for Build (D1) 06/03/2011 07:35 AM EDT Detroit Jefferson Assembly, MI
.. Built - Pending Inspection (I) 06/30/2011 02:53 PM EDT Detroit Jefferson Assembly, MI
.. Plant Release (KZ) 06/30/2011 10:28 PM EDT Detroit Jefferson Assembly, MI
.. Picked Up For Shuttle 07/01/2011 03:20 AM EDT Detroit Jefferson Assembly, MI
.. In Bay At Facility 07/01/2011 03:20 AM EDT Detroit Jefferson Assembly, MI
.. Staged For Shipment 07/01/2011 03:22 AM EDT Detroit Jefferson Assembly, MI
.. Departed Facility 07/01/2011 07:33 AM EDT Detroit Jefferson Assembly, MI
.. Received by Facility 07/01/2011 08:50 AM EDT New Boston, MI
.. Shuttled to Facility 07/01/2011 09:33 AM EDT New Boston, MI
.. Loaded On Railcar 07/01/2011 01:36 PM EDT New Boston, MI
.. Train Departure 07/02/2011 08:49 AM EDT On Railcar - New Boston, MI
Current
.. Train Arrival 07/02/2011 01:14 PM EDT On Railcar - Toledo Walbridge Yard, OH
.. Train Departure 07/03/2011 04:37 AM EDT On Railcar - Toledo Walbridge Yard, OH
.. Train Arrival 07/04/2011 02:16 AM EDT On Railcar - Cumberland, MD
.. Train Departure 07/04/2011 03:45 AM EDT On Railcar - Cumberland, MD
.. Train Arrival 07/04/2011 11:35 AM EDT On Railcar - Jessup, MD
.. Constructive Placement 07/04/2011 02:25 PM EDT On Railcar - Curtis Bay, MD
.. Placed at Industry 07/05/2011 01:00 AM EDT On Railcar - Curtis Bay, MD
VIN Arrival (XA) 07/05/2011 07:18 AM EDT Curtis Bay, MD
On Hold 07/05/2011 07:18 AM EDT Curtis Bay, MD
.. Unloaded From Railcar 07/05/2011 10:57 AM EDT Curtis Bay, MD
.. Ramp Compare Inventory 07/08/2011 08:40 AM EDT Curtis Bay, MD
.. Ramp Compare Inventory 07/08/2011 07:50 PM EDT Curtis Bay, MD
.. Hold Released 07/11/2011 05:13 PM EDT N/A
.. Ramp Compare Inventory 07/11/2011 07:50 PM EDT Curtis Bay, MD
.. Ramp Compare Inventory 07/12/2011 07:50 PM EDT Curtis Bay, MD
.. Ramp Compare Inventory 07/13/2011 07:50 PM EDT Curtis Bay, MD
.. VIN Info Off Hold 07/14/2011 12:00 AM EDT Curtis Bay, MD
.. Ramp Compare Inventory 07/14/2011 07:50 PM EDT Curtis Bay, MD
.. Ramp Compare Inventory 07/15/2011 07:50 PM EDT Curtis Bay, MD
Vessel Loaded 315 07/18/2011 05:33 PM EDT Curtis Bay, MD
Future Ramp Compare Inventory 07/18/2011 07:50 PM EDT Curtis Bay, MD
..
..
..
.. Railcar Placed at Destination Facility 07/05/2011 12:00 PM EDT Curtis Bay, MD
.. Port Arrival 07/06/2011 12:00 AM EDT Curtis Bay, MD
07/13/2011 03:00 PM EDT Curtis Bay, MD
07/14/2011 05:00 AM EDT Curtis Bay, MD
Future 08/22/2011 05:00 AM EDT Fremantle Port, EX
..
..
..
07/12/2011 10:18 PM EDT Curtis Bay, MD
07/13/2011 12:18 PM EDT Curtis Bay, MD
08/21/2011 12:18 PM EDT Fremantle Port, EX
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  #84  
Old 03-16-2012, 02:01 PM
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Re: Downunder - Orders to Delivery thread

I mentioned this to my dealer and he wasn't the slightest bit interested. You are generally a week or two ahead of their system. I was told my car definitely missed a boat but I was tracking it using the vin and could see it on the manifest.

I decided not to push it because I don't want Chrysler Aust complaining and somehow cutting the service off for the majority who can get an order number. Eventually my dealer relented and gave me the order no.

Personally I'd say what was said in a previous post, you want the order number as confirmation the build had actually been ordered. This is not an unreasonable request.
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