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  #13  
Old 10-09-2014, 09:00 PM
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Re: Faulty ORC Module, 2014 JGC

Update: Jeep Aust cant tell me when the part will arrive, its on backorder and they have no ETA in melbourne. So apparently the 4 - 6 weeks I was quoted is garbage. **** yeah!

Oh yeah, they also said that the jeep dealership wont install any part I supply, so it doesnt matter that its a genuine mopar item, it doesnt matter that I can have the unit here in 5 days compared to say.... oh never, it doesnt matter Im driving around in a car that has no functioning airbags.

Had enough. Rang dealer to escalate this to general manager and dealer principal. Driving one of their cars with no airbags. See if this gives then cause for concern. Got a jeep sitting on the docks? pull the ****ing ORC out of it and put it in mine. I no longer give ****s as to how this gets sorted but it better get sorted real quick like.


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  #14  
Old 10-09-2014, 09:09 PM
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Re: Faulty ORC Module, 2014 JGC

You need to get the parts unavailability, lack of ETA, etc confirmed in writing. If the dealer will not supply it, send them written communication quoting their verbal statements, and advise that if not disputed and corrected that you will be using that information as the basis of your claim.

Part of the reason these lamers like to use the phone is because it's much harder to hang someone based on "he said, she said".

All the best with it mate.
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Old 10-09-2014, 11:05 PM
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Re: Faulty ORC Module, 2014 JGC

^^ Ditto.
You need to confirm the conversation in writing prior to taking action.
You could use words such as Unreasonable Delay, Lack of essential parts, etc.
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Old 10-10-2014, 06:52 AM
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Re: Faulty ORC Module, 2014 JGC

Quote:
Originally Posted by Mark_38 View Post
Agree with Snuke
I hadn't even looked at this thread, let alone posted in it.
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Old 10-10-2014, 08:18 AM
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Quote:
Originally Posted by SNUKE View Post

I hadn't even looked at this thread, let alone posted in it.
That's an honor to be thought of even when you aren't in the convo
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  #18  
Old 10-10-2014, 08:39 AM
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Re: Faulty ORC Module, 2014 JGC

Quote:
Originally Posted by SNUKE View Post
I hadn't even looked at this thread, let alone posted in it.
Sorry Snuke , my bad
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  #19  
Old 10-13-2014, 08:24 PM
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Re: Faulty ORC Module, 2014 JGC

Im going to continually update this thread about my experience with my issue and jeep aus so everyone can get a clear picture of what they may be getting in to when buying a jeep.

25th September
ORC Failure. Earliest to diagnose issue 2nd october

28th September
Sent email to Jeep Aust

30th September
Jeep Aus called me with follow up email regarding ORC failure

2nd October
ORC Issue Diagnosed: . ORC module Ordered. 4 - 6 Week wait

2nd October
Sent 2nd email to jeep Aust complaining about wait time and asking for
clarification if airbags will work. No Response Received

10 October
Rang Jeep to follow up with my case. Told by case manager that they have no ETA for ORC module. Also told that if i buy the part myself A jeep dealership will not fit it as it has not come through the jeep supply chain. Waited for a return call, never received one.

10 October
Rang dealership to complain. Service manager called me back for some info, stated that they would install the part if I bought it and would speak with jeep case manager as to why I was told they wouldnt. Told the airbags will deploy.

14 October UPDATE
Tried to follow part ETA from friday 10 oct. Case manager absent
Just received word from Jeep Aust that the module is being shipped from Melbourne today to the dealership. Great news!
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