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  #13  
Old 08-29-2016, 11:57 PM
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Re: FCA customer support still useless?

Thought i'd give an update on FCA support. I finally got a response from their Response centre and they have been genuinely great.

The issue that i've been having is very poor gear changing/clunking in the driveline since day one. It's been in and out of the dealer around 8 times and each time, had something done to it, seems better for a few days but gradually gets worse.

Got sick of it and lodged a case with FCA, told them to take the GC back and don't give it back until it's 100% fixed but they took months to get back to me. Now that they are on the case, they agreed to take the car back and gave me a rental car (Hertz Toyota Kluger) until my car is fixed. So far, the GC been away for two weeks and they are replacing the gearbox (the German built 8 speeder). I've have had update calls from FCA, the rental car has been auto extended and i've been given an ETA.

So far, they have handled the case very well and it's given me insights as to where FCA/Jeep need to improve. Fingers crossed the new trans is the final fix and I can finally enjoy the vehicle although I must say, the Kluger in in another class refinement wise...

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  #14  
Old 08-30-2016, 03:05 AM
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Re: FCA customer support still useless?

Kluger in another class?? Better or worse?

Good to hear FCA are looking after you.


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Old 08-30-2016, 10:22 AM
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Re: FCA customer support still useless?

As much as I hate to say it, the Kluger is superior. Driveline is much better, trans changes are imperceptible and it's not forever hunting for a new gear In slow traffic. To be fair though, I'm comparing a diesel GC with a petrol Kluger.

Kluger is better screwed together, fit n finish, panel gaps etc and by far and away, the interior 'packaging' is better, it interior feels low rent in comparison to the GC though and of course, the GC will tow and off Road will be far superior tot the jacked up Camry wagon.
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Old 08-31-2016, 02:35 AM
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Re: FCA customer support still useless?

Hmm, I don't have any problems with mine hunting for gears, maybe its just due to your broken trans? I do have a problem with lag from a stop

I have ordered a kluger hire car for a trip in October, interesting to see how it goes.

Oh, and that is good news on the customer service front. I was hoping they would get their shit sorted.....
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Old 08-31-2016, 03:09 AM
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Re: FCA customer support still useless?

We had a Kluger (or in NZ it is called the Highlander) for two weeks as a hire car in NZ. I would completely disagree with you with regards to the comparison with the Grand.

The Highlander was gutless on the Crown Range road. Surprised we actually made it over it successfully to Wanaka. The interior whilst outstanding on cabin space - I cannot fault it in that regard, cannot even come close to the finish of the interior of our Overland.

The equivalent of the EVIC was woeful. However, as a hire car for two weeks it was fine. Would I buy one? No.
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  #18  
Old 08-31-2016, 04:56 AM
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Re: FCA customer support still useless?

No problem SandJ.

I don't know what Highlander you had, I have still got the 2016 3.5L Kluger GX (base model, 24,000k's) and i'm comparing it to my MY15 Larado (base model diesel, 31,000k's). Not that it matters, but in straight line performance, the Kluger would have it over my GC (bit unfair as it's a diesel) but one thing it shits on my GC in is throttle response, I really wished Jeep would issue an update to sharpen the doughy thing up.

The Kluger also handles tighter, doesn't have the bouncy feeling of the GC (which gives my wife/daughter motion sickness), GC has a superior ride though.

As I mentioned, the Kluger has a low rent interior, by that I meant the plastics are cheaper and the overall look and feel is cheaper, things like the grab handles in the Kluger feel cheap and nasty, trans shifter is sloppy but the build quality is better than my GC. Kluger seats you sit in, GC's you sit on and has hard cushioning, god knows why but the export GC's get firmer foam.

GC is far better equipped, EVIC is in another league to the Klugers old school info system, active gridline reverse cam better than Klugers fixed one, mechanical seats in Kluger poor compared to GC's electrics, no pus button start, no rain sensing wipers, no dual zone HVAC, the list goes on. One thing the Kluger does have is separate A/C for the rear curiously.

I'm a real fan of US cars, had Mustangs and had my eye on the GC the WK2 came out and am a big fan of them, hopefully this trans change will turn it into a decent car as at this stage, my wife prefers the Kluger

Oh, the trans hunting is at slow speeds, bumper to bumper traffic and is highly noticeable, I resorted to keeping my foot on the accelerator to force a none clunky shift. seems i'm not alone as SRT8 owners are reporting the same problems and it shares the German build 8speeder, some are getting new boxes, some new transfer cases so worth keeping an eye on your own transmissions just in case

I've Dribbled on too much here hehe will report back when I get more info/car back just in case anyone's interested.
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Old 08-31-2016, 04:58 PM
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FCA customer support still useless?

Huh?

The kluger has 337nm in a high reving atmo petrol and a bit over 2t. GC is 570nm in a low reving turbo diesel at 2.3t. I don't have the figures but it's hard to believe the Kluger would out accelerate a GC.

Like SAndL I've also had a Kluger highlander in NZ for a few weeks holiday. It was a poorly equipped, bad handling, thirsty and underpowered piece of crap. A big boot however....

Then you say the Kluger handles better and does not have a bouncy ride. But then go on that the GC has a superior ride. I don't understand this comment.

Anyway, hope your GC gets fixed soon.

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Old 08-31-2016, 08:25 PM
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Re: FCA customer support still useless?

Yeah, the Kluger 0-100 is 8 secs, the diesel GC is 7.5 secs. The bottom end torque should see it pull harder at lower revs where as the kluger would need to be pushed to get to the torque.

I think the problem here is that Kizz has a bung trans and he isn't getting the power to the wheels. Maybe when it is fixed he will get a better feel for it. I have heard the steel springs can be a bit bouncy, the air suspension is great. And I agree on the seats, they are hard.

For faster take offs I find engaging manual in 1st locks up the trans better, still not great though. When I leave home I go up a hill to a T intersection and take off from an uphill position with a blind entry. The trans slips like nuts before getting the power down, but engage 1st in manual and it gets away a bit quicker.
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Old 09-01-2016, 12:34 AM
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Re: FCA customer support still useless?

It may well be the case Benno.

@GMWK2, I'm biased towards the GC but I don't have an anti bias towards anything else and that comes across with your statement like "It was a poorly equipped, bad handling, thirsty and underpowered piece of crap. A big boot however...."

I'm back to back driving both vehicles on exactly the same road in exactly the same traffic conditions. Certainly, it's poorly equipped compared to the equivalent GC
Bad handling? no way. There is absolutely no way I could drive my GC thru the same corners at the same speed as the Kluger, its springs are soft and it leans over then porpoise's, this causes passenger motion sickness so I have to go slower through corners. The difference in my view is, the Kluger suspension is tuned for on road handling, the GC is tuned for on/off road and truly excels when I take it offroad/rutted tracks etc. If any of you are in Perth, i'm more than happy to demonstrate the handling differences.

Thirsty? it's giving me 10.1/100, my GC diesel gives 8.9 in identical driving conditions and i'd be VERY surprised if the petrol GC betters 10, motoring.com.au recorded 14.3 but that seems exceedingly high and of course, not the same driving conditions as me. performancedrive.com.au got 11.2 (octane used not specified).

Underpowered? Benno has provided some performance figures for the diesel so I stand corrected, however Klugers 8.0 0-100 is in fact quicker than the petrol GC, motoring.com.au got 9.1, performancedrive.com.au got 8.4 (8 speeder).


Re this - "Then you say the Kluger handles better and does not have a bouncy ride. But then go on that the GC has a superior ride. I don't understand this comment."

I'll clarify, the bounciness is going around corners. In a straight line, the GC's ride is beautiful. Kluger handles better, which is quite different to ride.

You may think i'm some sort of Toyota fan boy with a 'Jeep recovery vehicle' sticker on the back, but I can assure you i'm not and have never owned a Toyota, i'm a Ford man and bought the GC over the Territory (another poorly equipped but car like handling vehicle) and love the GC, really hope this new trans fixes it's woes.

Thanks all for replying too, I don't mind a spirited discussion
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  #22  
Old 09-01-2016, 01:54 AM
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Re: FCA customer support still useless?

My few customer services woes have generally been related to the dealer. Now I have an ongoing issue with steering fluid usage. The dealer is saying it is "acceptable usage" according to Jeep.

Power steering all over the floor?

I now have a complaint lodged with FCA and await their outcome.
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  #23  
Old 09-01-2016, 02:02 AM
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Re: FCA customer support still useless?

Yeah, it must be down to the steel suspension, because my GC loves being thrown through a corner. I can get a bit of understeer if I push too hard, but it isn't too rolly, it sits pretty well for a big car. I have some winding roads behind my place that I would throw the mazda3 down at 90kph, the jeep is sitting ~5kph under in the same spots. And that is with the big ATs on it.

I think the 2016 pentastar has increased power and also does it in 7.5 now.
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Old 09-01-2016, 03:05 AM
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FCA customer support still useless?

Seems like it - sounds like the issue regarding handling comes down to steel springs v air suspension. And personal preference as always....

The Kluger I drove through NZ was the previous model - maybe the new one is better as you say.

Biased - nah. I drive and own whatever suits my circumstances the best at the time.

Wait - I admit I am biased towards Alfa.

Each to their own.



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