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  #109  
Old 08-10-2012, 03:16 AM
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Re: Grand Cherokee + sand = FAIL

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Originally Posted by Gribbs View Post
I suggest everyone does this quietly, otherwise none of you will ever get any resale value. This is how we should proceed if you wish for it to be fixed.

Everyone send a letter to Clyde.Campbell@chrysler.com

State that the vehicle is not fit for purpose as outlined in section 54 of the Australian Consumer Law and you are requestng a refund under Section 257-263 of Australian Consumer Law.

IF GMWK2 can upload the letter stating they have no fix than this is a cut and dry case, you will all be entitled to a refund of the full purchase price.

This will definitly scare them into doing something about the issue immediatly. This effects every Jeep Grand Cherokee from 2011 onwards. This also proved that Jeep is using false advertising, and the ACCC can makde them pull there adds.

Chrysler FIAT MUST TAKE THIS SERIOUSLY. If they dont, they will lose millions in refunds, and you will all have been able to get a refund for the negligence.

I must state, I am not a solicitor, however if you read the ACL it is pretty cut and dry. Not fit for purpose is a MAJOR FAILURE according to the law, and allows the consumer to choose, a refund, a replacement item, or a reimbursement for the drop in value of the item due to the major failure.
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Originally Posted by GMWK2 View Post
The email I received (in part) is below :



Please note that the Service Bulletin being mentioned is not a fix for the 4WD concern that you have also advised. The Service Bulletin details a Software Upgrade for the Suspension in your vehicle. The two are not linked.


With reference to the 4WD issue, we are awaiting direction from the US and I expect that your correspondence may hasten this resolution being provided.


While you could email Clyde Campbell, I would encourage you to email :

Shona Ruse <Shona.Ruse@chrysler.com> (in melbourne)
'todd.goyer@chrysler.com' (todd.goyer@chrysler.com) (in the states)

I know these emails work and Shona has had the pleasure of my witty correspondence over the last few days and I'm sure she would be thrilled to receive another email on the topic.



I have sent an email off to all mentioned above and will see what I get back in response (if anything at all). I mainly bought this vehicle to go out onto Stockton Beach and if it can't be done I don't want it at all (as nice as it is), I have no confidence in the vehicle's sand driving ability at all and will not risk being stuck out on the beach.

Maybe I should have bought the Toyota...
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  #110  
Old 08-10-2012, 03:21 AM
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Re: Grand Cherokee + sand = FAIL

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Originally Posted by BobT View Post
True! My light was on too but it was still making that ESC noise so something was working hard.
I might be wrong, but, I think the system still applies the brakes to slipping wheels to transfer drive to non slipping wheels. Even with the esc off. Can anyone offer any advice on this?
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  #111  
Old 08-10-2012, 03:26 AM
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Floozy that was mentioned in a off road mag article. That it only partially removes the esc.

750, you don't happen to own a silver limited do you?

If you only bought it for that reason like me, it really isn't fit for purpose
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  #112  
Old 08-10-2012, 03:29 AM
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Re: Grand Cherokee + sand = FAIL

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Originally Posted by 750 Valve View Post
I have sent an email off to all mentioned above and will see what I get back in response (if anything at all). I mainly bought this vehicle to go out onto Stockton Beach and if it can't be done I don't want it at all (as nice as it is), I have no confidence in the vehicle's sand driving ability at all and will not risk being stuck out on the beach.

Maybe I should have bought the Toyota...
Totally agree.... Toyota Prado Kakadu.
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  #113  
Old 08-10-2012, 04:39 AM
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Re: Grand Cherokee + sand = FAIL

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Originally Posted by Jeepvirgin View Post
ESC turns off in sand mode anyway. The ESC OFF light illuminates on the dash

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It's only reduced in operation, not disabled. Similar to sports mode.
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  #114  
Old 08-10-2012, 09:24 AM
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Re: Grand Cherokee + sand = FAIL

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Originally Posted by Gribbs View Post
Floozy that was mentioned in a off road mag article. That it only partially removes the esc.

750, you don't happen to own a silver limited do you?

If you only bought it for that reason like me, it really isn't fit for purpose
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  #115  
Old 08-10-2012, 04:24 PM
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Re: Grand Cherokee + sand = FAIL

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Originally Posted by savvas View Post
It's only reduced in operation, not disabled. Similar to sports mode.
Agree. It is still is a limited slip system using brakes rather than diff. So when 1 wheel spins, the brakes are pumped on that wheel to stop it and let the ones that aren't spinning keep driving. It must be a very complicated system. In conjunction with the ESC off light I have also had the ESC failure light illuminate, which I imagine was due to blocked wheel speed sensors. it didn't appear to have any negative affect on the performance.

Must say I'm in the not fit for purpose camp. As those who have read this thread from start will know I spent a week on Fraser and didn't have a problem. But my confidence is shot. I don't want to drive 6 hours to find I now have a problem. I guess also as I haven't yet experienced the failure I couldn't prove my vehicle is not fit for purpose. Any thoughts?
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  #116  
Old 08-10-2012, 07:40 PM
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Re: Grand Cherokee + sand = FAIL

My issue is, how can a 1962 Nissan Patrol drive through the desert without a problem in 2012 , yet a 2011 Jeep grand Cherokee cant drive more than 10kms on the Beach, without bogging down.....Definitly NOT FIT FOR PURPOSE
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  #117  
Old 08-10-2012, 09:26 PM
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Re: Grand Cherokee + sand = FAIL

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Originally Posted by Mendo View Post
Agree. It is still is a limited slip system using brakes rather than diff. So when 1 wheel spins, the brakes are pumped on that wheel to stop it and let the ones that aren't spinning keep driving. It must be a very complicated system. In conjunction with the ESC off light I have also had the ESC failure light illuminate, which I imagine was due to blocked wheel speed sensors. it didn't appear to have any negative affect on the performance.

Must say I'm in the not fit for purpose camp. As those who have read this thread from start will know I spent a week on Fraser and didn't have a problem. But my confidence is shot. I don't want to drive 6 hours to find I now have a problem. I guess also as I haven't yet experienced the failure I couldn't prove my vehicle is not fit for purpose. Any thoughts?

I agree Mendo though I haven't had the problem I do a fair bit of Beach fishing here in the West during summer and I am now worried! Mind you I did have the start no run problem and they fixed that - here's hoping!!!
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  #118  
Old 08-11-2012, 01:15 AM
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Re: Grand Cherokee + sand = FAIL

Is this problem only with CRD or V8 and V6 as well? I have found a dealer im happy to deal with but this is a major concern. Can i ask what would be the best question i can ask the dealer that may cover my ar*e if i have a problem i will also post the answer i get.
.
Any help would be great.
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  #119  
Old 08-11-2012, 01:17 AM
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Re: Grand Cherokee + sand = FAIL

All engines, and all models of the WK2
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  #120  
Old 08-11-2012, 02:34 AM
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Re: Grand Cherokee + sand = FAIL

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All engines, and all models of the WK2
Incorrect.. the True Blue CRDs dont have these problems just the rest
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