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  #145  
Old 08-21-2012, 11:30 PM
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Re: Grand Cherokee + sand = FAIL

I am sure any loss of resale value would only be as a result of doing nothing. Regardless of whether a magazine publicises the issues, or whether the buying public hear of it by rumour, the result is the same. That is do nothing, and there is a great possibility that values will drop somewhat.
Do something to get Chrysler to own up to their incompetance, and the issues will get rectified, and no loss to the owner.
Who knows, you might even end up with a car that meets the sales hype and actually does what it was supposed to do.
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  #146  
Old 08-22-2012, 12:24 AM
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Re: Grand Cherokee + sand = FAIL

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Originally Posted by allypally View Post
I am sure any loss of resale value would only be as a result of doing nothing. Regardless of whether a magazine publicises the issues, or whether the buying public hear of it by rumour, the result is the same. That is do nothing, and there is a great possibility that values will drop somewhat.
Do something to get Chrysler to own up to their incompetance, and the issues will get rectified, and no loss to the owner.
Who knows, you might even end up with a car that meets the sales hype and actually does what it was supposed to do.
^100% agree. Time to step up to the plate!
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  #147  
Old 08-22-2012, 12:36 AM
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Re: Grand Cherokee + sand = FAIL

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Time to step up to the plate!
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  #148  
Old 08-22-2012, 02:23 AM
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Re: Grand Cherokee + sand = FAIL

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Originally Posted by fix69er View Post
good news !

4x4 Australia magazine responded to my email. they are planning to run a article on this issue and they have forwarded my email to jeep Australia and waiting for reply. 4x4 Australia magazine asked me for high resolution photos for their article (which I have promptly sent )

So if you got stuck in sand due to 4wd malfunction , send your photos and what happened directly to 4x4 Australia ASAP.

4x4Australia@acpmagazines.com.au
Great work! Can't wait to see the article. I have a subscription.
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  #149  
Old 08-22-2012, 04:10 AM
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I spoke to the manager of customer service in Melbourne today. I told them of the current action that forum members are taking, and advised the this is just the start, owners are pissed that we can use the vehicles the way they are intended. I informed them that unless they resolve my issues in the coming weeks I'll be driving around with lemons on my roof and a big picture on the back windows. They need to realise that we are serious and very aggravated with the response we are getting.
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  #150  
Old 08-22-2012, 07:59 AM
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Re: Grand Cherokee + sand = FAIL

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Originally Posted by Gribbs View Post
I spoke to the manager of customer service in Melbourne today. I told them of the current action that forum members are taking, and advised the this is just the start, owners are pissed that we can use the vehicles the way they are intended. I informed them that unless they resolve my issues in the coming weeks I'll be driving around with lemons on my roof and a big picture on the back windows. They need to realise that we are serious and very aggravated with the response we are getting.
What was the response from him?
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  #151  
Old 08-22-2012, 03:31 PM
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Quote " are you serious, it doesn't need to get to that". My quote, it's in jeeps court, do the right thing and you may be able to save face, and keep advertising the vehicle as you are. If you don't, I'll also be pursuing false asvertising
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  #152  
Old 08-22-2012, 07:08 PM
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Re: Grand Cherokee + sand = FAIL

They must have encountered this on the CRD's press launch on Moreton Island. This forum exceeds 1:1 on those with the problem and those without. So just on that you would have thought that half the GC's on that launch would have stopped dead in their tracks. I guess that no problem was encountered as I'd expect the press would have said so if there was.

This is the Youtube video of the launch ...


So what's the difference between those 10 or so GC's and the problematic ones?
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  #153  
Old 08-22-2012, 09:25 PM
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Re: Grand Cherokee + sand = FAIL

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Originally Posted by savvas View Post
They must have encountered this on the CRD's press launch on Moreton Island. This forum exceeds 1:1 on those with the problem and those without. So just on that you would have thought that half the GC's on that launch would have stopped dead in their tracks. I guess that no problem was encountered as I'd expect the press would have said so if there was.

So what's the difference between those 10 or so GC's and the problematic ones?
So it seems there must be some specific cause of this problem. We've not heard of anyone reporting this error on the bitumen (even though it does happen in Auto Hi range on the sand). Also not heard anyone reporting this issue in mud, dirt, etc so far. Most reports seem to indicate that it happens on sand and usually within a very short time/distance on the sand.

Can anyone who has had the problem give some more details on what the conditions were like when it happened - i.e. was it dry soft sand, or in deep tracks with sand rubbing up against the belly, etc?

Unfortunately we might get a better idea of what's actually causing this condition before Chrysler pull their fingers out.
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  #154  
Old 08-22-2012, 10:17 PM
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Re: Grand Cherokee + sand = FAIL

If you look at all the images that have been posted, they all appear to be in soft sand.
I am led to believe what is happening is that sand is being wedged up against a sensor, and therefore creating computer havoc.
Applying some logic to the effect, it would appear that the front diff lock is being disengaged. If that is the case, then we need to workout what can trigger that. Other than sand of course.
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  #155  
Old 08-23-2012, 12:24 AM
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There have been a few cases when in the bush also, and one rock crawling in the US. Mine happened on hard packed sand that my old ford fiesta could have driven on. However I had to drive through soft sand to get there
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  #156  
Old 08-23-2012, 01:05 AM
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Re: Grand Cherokee + sand = FAIL

So if the symptom is that power is going to the rear wheels only (as some have observed) then that has to be the transfer case right? Normally it routes 48/52% to front/back wheels (and is locked 50/50 in 4 Lo). So for some reason the transfer case is sending power to rears only? If it never happened on 4 Lo I would suspect that the ECU is thinking that the front wheels have no traction hence routing all power to the rear axle. However in 4 Lo the transfer case "should" always remain locked.

Either way the transfer case is either being told to route all power to the rear axle, or it has a fault condition resulting in it routing all power to the rear. The fact that the service 4wd lamp comes on makes me suspect the latter...
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