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  #169  
Old 08-27-2012, 06:40 AM
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Re: Grand Cherokee + sand = FAIL

Quote:
Originally Posted by ENFORCER View Post
Why is it always 2 weeks. Seems to be a bullshit industry standard response.
Sounds like Con the Fruiterer .... "a cuppla weeks .... bewdifullllll!!!!!"
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  #170  
Old 08-27-2012, 06:45 AM
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Re: Grand Cherokee + sand = FAIL

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Why is it always 2 weeks.
I know, I know...

But I'll keep plugging away.
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  #171  
Old 08-27-2012, 06:59 AM
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Re: Grand Cherokee + sand = FAIL

At least they know it's a problem?

*sing* alllwaaays look on the briiiiight side of life
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  #172  
Old 08-27-2012, 09:33 AM
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Re: Grand Cherokee + sand = FAIL

sorry editing post, it made no sense.

my confidence had been shot on this issue, i initially sent this post to them at its infancy some 2-3 weeks ago. he never gave me a satisfactory answer or solution just simply the car is fitted for my purpose. i was quite reluctant to pursue this as deep down i really wanted it.

i just came back from holidays and some 8 pages later, i really want to cancel my order. I forward this thread to him and his response now is, yes the service centre has had a few cars come in and a fix has been applied...i asked him to elaborate...no response just yet

he also stated he has had contacts of happy GC owners who he would be happy to pass contacts too...but also offered me chryslers contact

i have never had a satisfactory response from this sales person, but wasnt expecting so either....

do you guys think i can cancel my order?
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  #173  
Old 08-27-2012, 06:09 PM
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Re: Grand Cherokee + sand = FAIL

If you are so worried about the problem, I would put it in writing to the dealer that the car must be fit for its intended purpose.
I would demand a written guarantee that you will not be stranded on the beach because of this issue and if you are that you will receive a full refund.
This should make them sit up and listen as they will either let you cancel, or they will have faith in their "fix".
All I can say to anyone planning to go on the beach is ensure you have a snatch strap (and tow hooks for the 2012 owners) ready. While I do not drive on beaches, it is a worry that this is a common problem and affecting many people.

This is just another F A I L from JeepAU.
Failing to inform owners, failing to find a fix in a timely fashion, failing to tell dealers how to handle the customers inquiring about it and failing in general with customer service.

If JeepAU had half an interest in customer service they would respond better to Facebook (un ban me) and have some form of contact aside form their pathetic support form that gives no tracking number and no way to contact them, aside form filling out their stupid form again.
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  #174  
Old 08-28-2012, 03:35 AM
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Re: Grand Cherokee + sand = FAIL

Jorn

You really have to be confident in the product you are buying in to and if you're not confident you should look to other well respected, tried and proven manufacturers (Landcruiser, Prado, Pajero (I would never suggest a Patrol!!! - that's another story)). I've owned a Prado and it served me incredible well for 7 years, I just didn't like the new look.

Many of us have already crossed the line by buying, in fact a few of us have had our cars for just on 1 year with some a little longer. My car has been fine but I have not yet taken it offroad. Many others have also not gone offroad but their cars are failing them, others as you have read are failing the most basic of 4X4 tests in the sand and what's worse is Jeep is essentially asleep at the wheel.

The sand issue is a major concern as is this corrosion issue in another thread here. If Chrysler would only break its silence.

You need to bypass the sales person as he / she will only ever tell you what they want you to hear. The fact is they themselves simply don't know how to fix problems, their drone like mentality only has them fixated on sales alone.

As in anything man-made, there is always a bad apple in every box though it would appear Jeep is suffering with a higher ratio of bad vs good with their product.

Read this forum both here and abroad, read the pros and read the cons and then make an informed decision.

All the best with your decision whatever you decide.
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  #175  
Old 08-28-2012, 05:24 AM
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Re: Grand Cherokee + sand = FAIL

hey guys, some of you may have seen this but just wanted to let everyone know...
in the trouble shooting/problems/service section in this forum there is another thread which details the sand malfunction.
A user by the name of Carver posted that he had the issue occur to him, HOWEVER he was in 4LOW and it appeared that he didn't lose power to the front wheels.
So even though he had warning lights flashing he was still able to continue without getting stuck!
This makes sense as the centre diff activated in low range creates a mechanical lock front to rear.
This leads me to believe the error isn't mechanical and is definitely an error with a sensor.

It looks like low range might be the only way to go in the sand at the moment...
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  #176  
Old 08-28-2012, 05:31 AM
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Re: Grand Cherokee + sand = FAIL

Quote:
Originally Posted by LeCheese View Post
hey guys, some of you may have seen this but just wanted to let everyone know...
in the trouble shooting/problems/service section in this forum there is another thread which details the sand malfunction.
A user by the name of Carver posted that he had the issue occur to him, HOWEVER he was in 4LOW and it appeared that he didn't lose power to the front wheels.
So even though he had warning lights flashing he was still able to continue without getting stuck!
This makes sense as the centre diff activated in low range creates a mechanical lock front to rear.
This leads me to believe the error isn't mechanical and is definitely an error with a sensor.

It looks like low range might be the only way to go in the sand at the moment...
I seen and posted on that thread as well. I have had service 4wd errors 2x in 4high driving in sand. I have a snow trip this weekend, will head back to the sand the week after. This time 4low all the way. Will advise what happens
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  #177  
Old 08-28-2012, 05:34 AM
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Re: Grand Cherokee + sand = FAIL

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Originally Posted by floosy View Post
I have a snow trip this weekend, will head back to the sand the week after.
Oh the diversities of Australia. Gotta love it!

Good luck
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  #178  
Old 08-28-2012, 06:11 AM
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No issues with foot deep soft sand and 11 psi in the tires with sand mode on.

Cape Cod national park dunes. July 4th weekend
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  #179  
Old 08-28-2012, 06:20 AM
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Re: Grand Cherokee + sand = FAIL

So I've become aware that 4x4 Aust Magazine are proposing to run this matter in their October issue.

I'm fairly certain that they would have checked the matter out with Chrysler before deciding to go to print i.e. that it is a real issue and not just disgruntled owners having a winge.

Opinions please - do you think I should let Chrysler Aus know, that I know, that 4x4 Aus are going to print an article, or not? Will telling Chrysler apply more pressure to get them to find a fix quick smart?

I would value your input.
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  #180  
Old 08-28-2012, 06:22 AM
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Talking Re: Grand Cherokee + sand = FAIL

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Cape Cod national park dunes.
Looks like a nice place. Almost as good as Oz!
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