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  #577  
Old 03-06-2013, 06:49 AM
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Re: Grand Cherokee + sand = FAIL

If only contacting a dealer worked.
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  #578  
Old 03-06-2013, 07:45 AM
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Re: Grand Cherokee + sand = FAIL

Quote:
Originally Posted by exlr8 View Post
I'm taking the car for it's 10K service next week so I'll ask about the replacement module. Is there any particular module name, etc? (sorry, it is probably somewhere in this 48 page thread).
It's the drive train control module. Make sure to contact Shona a week or more before your service because they will have to arrange to have the module sent from Melbourne. The dealers will not organise this for you in my experience.
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  #579  
Old 03-07-2013, 01:43 AM
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I haven't PURCHASED another vehicle as yet.
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  #580  
Old 03-07-2013, 02:56 AM
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Re: Grand Cherokee + sand = FAIL

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I haven't PURCHASED another vehicle as yet.
Nice.
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  #581  
Old 03-07-2013, 07:23 AM
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Re: Grand Cherokee + sand = FAIL

Quote:
Originally Posted by Brett View Post
It's the drive train control module. Make sure to contact Shona a week or more before your service because they will have to arrange to have the module sent from Melbourne. The dealers will not organise this for you in my experience.
I spoke to Tracey who also seemed to be very much across the issue. She is going to contact the service dealer to ensure they install the correct module and to find out what they did last time when they said "it is fixed".

At least I should be able to gain some confidence in the car off road again.
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  #582  
Old 03-07-2013, 03:55 PM
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Exlr8 she is very bad at chasing things up unlimited keep Shona. You have to be right on her case to get any action. I have been waiting for weeks.

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  #583  
Old 03-07-2013, 08:18 PM
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Re: Grand Cherokee + sand = FAIL

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Originally Posted by live_life_tb View Post
Exlr8 she is very bad at chasing things up unlimited keep Shona. You have to be right on her case to get any action. I have been waiting for weeks.

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Thanks for the heads up!
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  #584  
Old 03-11-2013, 09:13 PM
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Re: Grand Cherokee + sand = FAIL

Quote:
Originally Posted by live_life_tb View Post
Exlr8 she is very bad at chasing things up unlimited keep Shona. You have to be right on her case to get any action. I have been waiting for weeks.

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I hear you. Finally got a hold of Tracey again as the car is now at dealer. Hopefully make progress today. Disturbing part is that dealer said they will just install an update and it will be fixed, "we've done it before". Tracey said the dealer cannot install this fix.
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  #585  
Old 03-11-2013, 09:44 PM
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I am afraid you are going to suffer the same fate as me. There is no update. Either a module needs to be preordered from Melbourne or your car's module needs to be sent out.

I coped

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  #586  
Old 03-11-2013, 10:33 PM
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Re: Grand Cherokee + sand = FAIL

Quote:
Originally Posted by live_life_tb View Post
I am afraid you are going to suffer the same fate as me. There is no update. Either a module needs to be preordered from Melbourne or your car's module needs to be sent out.

I coped

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I was told they were arranging for the scan to be done today which I understand is step 1. Then the appropriate module (depending on the scan result) needs to be ordered.
If that gets done today at least that is something.
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  #587  
Old 03-12-2013, 01:28 AM
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Re: Grand Cherokee + sand = FAIL

Exclr8 - Your last post aligns with the official advice from Chrysler.

I think I have posted this before, but :

Any customer who believes they are experiencing this concern, should ideally make contact with the local Dealer and have their vehicle booked for a Scan Report to be obtained, this is required to confirm the condition and is necessary before any remedies can be applied.

Customers who contact the Customer Assistance Centre, 1300 133 079, are initially referred to a local Dealer for the relevant Scan Report to be obtained.

Once a Scan Report is supplied to our Head Office Technician for verification, the Dealership is then provided guidance and advice on the required steps to rectify the concern.
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  #588  
Old 03-12-2013, 07:23 AM
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Re: Grand Cherokee + sand = FAIL

Quote:
Originally Posted by GMWK2 View Post
Exclr8 - Your last post aligns with the official advice from Chrysler.

I think I have posted this before, but :

Any customer who believes they are experiencing this concern, should ideally make contact with the local Dealer and have their vehicle booked for a Scan Report to be obtained, this is required to confirm the condition and is necessary before any remedies can be applied.

Customers who contact the Customer Assistance Centre, 1300 133 079, are initially referred to a local Dealer for the relevant Scan Report to be obtained.


Once a Scan Report is supplied to our Head Office Technician for verification, the Dealership is then provided guidance and advice on the required steps to rectify the concern.
Yes, that's pretty much it. I have the car booked in Friday to have the actual module updated (scan was done today). Apparently HO send someone out to the dealer to do the update (the dealer does not play any further part I am advised).
Anyway, hopefully that will put a stop to the fault for now.

I did question why this update is not simply installed before delivery of each vehicle. They tried to tell me this problem is isolated to a small amount of cars. Not sure I believe that one. Maybe just that most don't head off road and the fix will be installed when the permanent solution is finalised. There really should be a letter to all owners at least warning of the potential issue as it can put you in a dangerous position. C'mon, it was only through this forum that I knew to contact Customer Relations to have the problem resolved, the dealer did not even understand what was required to fix it (they thought they knew) until I had CR contact them.
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