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  #673  
Old 05-14-2013, 10:41 PM
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Funny you should say that, I've been chasing my dealer for an RT update since November when he ordered the disk. Still no disk and he now says he has literally borrowed from another dealer. Would love to know who's being honest and who's not. Initially he claimed this RT was a new find on my March service before I referred him to the service report from November stating the same RT number.

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  #674  
Old 05-15-2013, 02:49 AM
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Re: Grand Cherokee + sand = FAIL

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Response from the dealer was that they had not heard anything about this "fix". I had to supply the TSB numbers for them.
Which dealer Ally? If it was Castle Hill I can assure you that John and Neville know ALL about it!
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  #675  
Old 05-15-2013, 04:06 AM
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Re: Grand Cherokee + sand = FAIL

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Originally Posted by GMWK2 View Post
Which dealer Ally? If it was Castle Hill I can assure you that John and Neville know ALL about it!
No, It was the one further west
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  #676  
Old 05-15-2013, 06:40 AM
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Re: Grand Cherokee + sand = FAIL

I had the same problem with a dealer in Melbourne when I had my jeep serviced yesterday. I foolishly assumed all the dealers would be informed so did not have TSB number info with me. Oh well get it done next time I guess
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  #677  
Old 05-15-2013, 05:16 PM
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Re: Grand Cherokee + sand = FAIL

It would appear that Jeep Aust, in their devine wisdom, appear to be under the impression that only owners who complain about an issue, are in need of a fix. If you are someone, who doesn't read the forums, or has not yet driven on sand, then no way in hell will this issue even effect you.
If there is ever an occasion in the future that you did drive on sand, and got bogged due to the diff unlocking itself, then perhaps Jeep Aust will listen and arrange for your dealer to get the software.
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  #678  
Old 05-15-2013, 05:19 PM
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Re: Grand Cherokee + sand = FAIL

well. thats what I think
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  #679  
Old 05-15-2013, 10:26 PM
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Re: Grand Cherokee + sand = FAIL

I bet Jeep would do something about it if there was video of a JGC floating out to sea because it had the problem.
It is poor form that they are not doing it as part of a standard service. It is bordering one negligent, as peoples lives could be at stake. Try driving in the desert in central Oz with a dodgy 4x4 system.
One day Jeep may wake up to their pathetic approach to customer service.
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  #680  
Old 05-15-2013, 10:40 PM
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They seem to have a policy o "Never admit anything especially fault"
I think they do wan to do a recall and are only doing the old trick if you complain the fix if you don't then bad luck
I would say its criminal as cars are sold on and the next owner may use it as a 4x4 and get stuck or worse out in the central part of australia become real dead
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  #681  
Old 05-19-2013, 08:40 AM
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Re: Grand Cherokee + sand = FAIL

Well I have been dealing with Chrysler since December, and they say they only have a temporary fix for some axle ratios. So I am still on the waiting list. Basically, they say they can't do anything until they get the fix from the engineers in the US. Chrysler's customer service and attitude to this issue is an absolute disgrace.
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  #682  
Old 05-20-2013, 12:59 AM
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Re: Grand Cherokee + sand = FAIL

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Originally Posted by ceejay View Post
Well I have been dealing with Chrysler since December, and they say they only have a temporary fix for some axle ratios. So I am still on the waiting list. Basically, they say they can't do anything until they get the fix from the engineers in the US. Chrysler's customer service and attitude to this issue is an absolute disgrace.
Just tell your dealer to install TSB 21-003-13.
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  #683  
Old 05-20-2013, 02:12 AM
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Re: Grand Cherokee + sand = FAIL

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Originally Posted by ENFORCER View Post
I bet Jeep would do something about it if there was video of a JGC floating out to sea because it had the problem.
It is poor form that they are not doing it as part of a standard service. It is bordering one negligent, as peoples lives could be at stake. Try driving in the desert in central Oz with a dodgy 4x4 system.
One day Jeep may wake up to their pathetic approach to customer service.
This nearly happened to me because of this issue (and no front tow hooks). I just assumed that now they have a "permananet fix" that it would at the very least simply be updated at everyone's next service. A recall would be the right thing to do though.
If one has to ask for the car to work in sand after finding out when a problem occurs (or via this forum) that is downright negligent among other things.
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  #684  
Old 05-29-2013, 08:40 PM
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I've just had a call from my dealer to say Shaun from jeep had advised him to book us in for the update, going in next week. Let us know if you get the day organised on Stockton Beach, we'll be in it and hopefully not get stuck this time.
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