Originally Posted by yoda42
I asked my dealer to install tsb 21-003-13 on our 2011 Laredo CRD steel spring (handed them a printed copy) they said they inputted our vin and it did not show it needed the update (has never been done) I told them it had better not, if I ever get stuck because of sand fail they will be paying all recovery costs, and if we lose the GC they will be paying for a new one
Has any one with a 2011 Laredo CRD with QT11 had this up date done?
Having just been through something very similar in a 2013 - I did end up on the sand with the SERV 4WD appearing.
Dealer insisted they did input the VIN and it did not show up. Contacted Cust Care not much response. According to head office it appeared under VIN.
Too cut a long story short, went back to dealer who assured me the TSB did not show up and continued not showing up under VIN. But head office confirmed the update was required and hence it was installed. Haven't had a chance to test it yet.
Details of TSB were loaded on screen and it clearly outlined 2011-2013 models.
From my understanding it is only specifically applied on demand/request or if the SERV 4WD error has occurred.
Seems like a mad way to do it.