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  #889  
Old 12-17-2015, 07:00 PM
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Re: Grand Cherokee + sand = FAIL

I used to go to Nepean, but now go to Camden.

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  #890  
Old 12-17-2015, 07:07 PM
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Re: Grand Cherokee + sand = FAIL

Camden and castle Hill are like the two opposite sides of Sydney. That's amazing commitment to the jeep.
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  #891  
Old 12-17-2015, 07:35 PM
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Re: Grand Cherokee + sand = FAIL

Quote:
The service desk guy
Mark I'm guessing? He will know about the sand failure issue and TSB

Quote:
Then he went on to say sometimes sand gets into the connectors and there isn't much one can do
B.S.

Quote:
Camden
Like Ally, I think most people have had an OK run at Camden. I went there several times but last service was at Blacktown, which Ill probably keep going to from now on - I was pretty impressed with them.

I wouldn't stuff around with Castle Hill - ring FCA Customer Service and put them on notice that you are getting the run around at Castle Hill and ask them to step in. Make sure you get a case number from FCA.
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  #892  
Old 12-18-2015, 07:39 AM
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Re: Grand Cherokee + sand = FAIL

Hi Guys,

Got a call its ready to be picked up. Quizzed the service desk guy about what was done. He had no idea. Got a call back from someone who said ECU update was done and something to do with transfer case. I asked for a TSB which he couldn't tell me. Question, how can I validate the tsb was actually applied. Is there a history in the jeep I can access?
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  #893  
Old 12-18-2015, 07:52 AM
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Re: Grand Cherokee + sand = FAIL

Nope, there is no way to check
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  #894  
Old 12-18-2015, 06:15 PM
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Re: Grand Cherokee + sand = FAIL

Details of TSB's applied and other work should be detailed on the invoice.
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  #895  
Old 12-19-2015, 04:48 AM
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Re: Grand Cherokee + sand = FAIL

Yeah, unless you have an awesome dealer doing the work, in which case you might not even get paperwork, dipshits.
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  #896  
Old 12-19-2015, 05:14 AM
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Re: Grand Cherokee + sand = FAIL

Hmmm. My approach is, No Paperwork = No get Paid.
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  #897  
Old 12-19-2015, 05:28 AM
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Re: Grand Cherokee + sand = FAIL

It was done under warranty so I didnt have to pay in this case. BTW will be uploading a short video to you tube showing the error... Its very small...
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  #898  
Old 12-19-2015, 08:30 PM
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Re: Grand Cherokee + sand = FAIL

Straight to JA customer service. Castle Hill are hopeless and the more complaints that are lodged the better in my book.


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