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  #13  
Old 07-25-2014, 07:47 PM
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re: I bought a Jeep - started a Mistake.....but now???

Ahh the old pre-delivery bullshit. If you look at the checklist, you can tell by the way it's filled in quickly with no attention to detail or thought to what they were filling in. Kind of like those forms you get at the doctors, where you just check 'no' for everything and sit down and wait your turn.

Sorry to hear about your debacle and hope it works in the end. The Jeep is actually a good product, it's just that the factory and dealer don't seem to give a sh!t. If they improved the front end part of the sale, all customers would be raving to their friends and family instead of complaining and making people skepticle of going Jeep or Chrysler.

You should be getting a customer survey from Chrysler Australia soon. Let 'em have it...not sure if it's going to do much but you never know.
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Old 07-25-2014, 08:02 PM
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re: I bought a Jeep - started a Mistake.....but now???

Has anyone actually watched a pre-delivery being carried out?
I think in most cases it consists of the removal of the protective shipping plastic, clip on the loose components that were shipped in the boot, open the bonnet to ensure an engine is in place, car wash, test drive it (from workshop to showroom, make out an invoice, and schedule one final session with the Ming Mole just in case you have a few dollars left in your pocket.
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Old 07-25-2014, 08:07 PM
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re: I bought a Jeep - started a Mistake.....but now???

That is a great point. As forum members we should insist that we be there for pre-delivery maybe we wouldn't be having so many problems.

Edit: upon further thought, it's a shame that we have to even consider this as we inspect it upon delivery ourselves and have had to compile a list of inspection items to check prior to accepting the vehicle. It's obvious that a lot of dealers are disregarding and zipping through the pre-delivery and just expecting customers to accept the vehicle as-is and hope they either don't catch it or bring it back later for warranty claim. Are they getting paid more for warranty work than pre-delivery. Is pre-delivery just money for jam?

I had a couple of issues that I needed resolved before taking home but couldn't wait any longer after spending most of the day at the dealer as it was so I agreed to bring it back later. Who has time for this crap?
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Old 07-26-2014, 01:30 AM
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re: I bought a Jeep - started a Mistake.....but now???

Quote:
Originally Posted by Boxheadmr View Post
Enforcer, you dont seem to have as many issues in with these sorts of things with Japanese manufacturers though.
Maybe that is why you have to pay such a premium for a toyota with modern tech in it.... Having said that I don't expect Americans to do electronics as well as the Japanese do.
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Old 07-26-2014, 05:01 AM
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re: I bought a Jeep - started a Mistake.....but now???

Quote:
Originally Posted by allypally View Post
Has anyone actually watched a pre-delivery being carried out?
I think in most cases it consists of the removal of the protective shipping plastic, clip on the loose components that were shipped in the boot, open the bonnet to ensure an engine is in place, car wash, test drive it (from workshop to showroom, make out an invoice, and schedule one final session with the Ming Mole just in case you have a few dollars left in your pocket.
So mine would have been money for nothing!
They were told not to touch it! All I wanted was them to make sure software was up to date and that everything worked the was it was designed to.

I removed all the stickers, protective plastic and fitted the number plates with the Larkin brackets.
To this day it still has the writing on the windscreen and passenger front window because I have cancelled the detail booking twice!

Although the situation pisses me off, the disgusting way that John Hughes have attempted to deal with it really makes my blood boil - I see no reason to blatantly lie and make excuses instead of ensuring that problem is rectified as quickly and painlessly as possible for everyone!
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Old 07-26-2014, 08:04 AM
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Quote:
Originally Posted by Benn0 View Post
Maybe that is why you have to pay such a premium for a toyota with modern tech in it.... Having said that I don't expect Americans to do electronics as well as the Japanese do.
Have you seen a Toyota lately? I wouldn't exactly call it modern tech. They lag about 12mths behind most manufacturers with their "tech"
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Old 07-26-2014, 08:21 AM
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re: I bought a Jeep - started a Mistake.....but now???

Yeah, Toyota has been stretching things a bit thin for a while. Little things here and there with no huge changes.
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Old 07-26-2014, 01:02 PM
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Quote:
Originally Posted by iboughtajeep View Post

Have you seen a Toyota lately? I wouldn't exactly call it modern tech. They lag about 12mths behind most manufacturers with their "tech"
I also think it is halariuos everytime i see a toyota comercial that is screaming their cars are not boring with fireworks going off. They are so aware how boring and bland their vehicles are they got to run comercials convincing people they sre not. Reliable for the most part, yes, boring enough to put you to sleep definitely.
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Old 07-27-2014, 02:25 AM
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re: I bought a Jeep - started a Mistake.....but now???

Unfortunately the original posters experience is not uncommon it seems.

My late 2011 V6 petrol has spent considerable time in the dealers workshop and yard. The MIL light came on the day before it went in for the first service and the problems have simply continued. The heads, O2 sensors, cat converter, transmission controller and whatever else have been replaced over the past 2+ years. Plus a pile of software updates applied.

Frankly the delivery dealer Northern Motor Group in Melb started out as interested and engaged then over the period their customer service has dropped markedly. At one point a CJA person moved to the dealer to work and I thought at last someone who understands the issues but they ended up moving from the front desk to the workshop leaving only staff who don't seem to care.

It was towed to the dealer in March after going into engine failure mode yet again and spent 3 weeks under repair. Or more correctly spent 3 weeks in the yard and occasional time in the workshop.

When I asked why it was taking so long to repair the answer was that they have customers booked in so a tow in job has to be squeezed in when possible hence the time taken. When I called the dealer the contact I was given was always "busy and will call me back...". Seldom happened! In that 3 week period I received 2 or 3 SMS's from the dealer contact telling me that it was not fixed. That was about the extent of their customer interaction. On the other hand CJA and Fiat Chrysler were very helpful organising a rental vehicle (I had to ask the dealer about this of course) and keeping me informed (at least someone was...). The Customer Service call from CJA was fun...lowest scores possible, then they sent me an email survey...and I let them have it again.

On one of the last visits I showed the Service Manager photographs of drivers side discoloured/burned DRL lamp housing (I replaced the blown globe) and she noted the issue on the service order. When I picked up the vehicle I asked about it and the mechanic had noted that the light was working so marked it as needing no further investigation. Seriously folks...

With the warranty expiring in Dec 2014 I have little option but to exit the vehicle as I can not trust it at all. I will never buy another Jeep. Lesson learned.

One of my brothers is ex-Mitsubishi Australia product development and when I told him of my initial issues/heads needing replacement he explained why it was that way..."its a Chrysler". (He has worked with their folk in the past, driven on the US test tracks etc.)

I will never return to the Northern Motor Group nor recommend them. My next nearest dealer (Essendon Jeep) is 1 hour drive from home (15min more than the above but considerably more klm) and I have received the corroding brake booster recall letter. Oh joy.

I can only hope that more of you are enjoying the vehicle than having issues.

Regards
Bernard
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Old 07-27-2014, 08:22 PM
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re: I bought a Jeep - started a Mistake.....but now???

Sorry to hear about your experience Bernard, this is one thing that is playing deeply in my mind - is it going to be constantly one thing after the other until I have had enough and get rid of it, should I cut my losses now and get rid of it??
At this point in time ALL issues are related to the Quadra-Lift and can understand that one issue can not be detected until the other is fixed
Eg With a damaged wiring harness and blown fuses the Quadra-lift wont work and the fact that there is no Nitrogen in the system probably wont be detected!
They fixed the harness and the fuses and discovered the lack of Nitrogen, filled the system with Nitrogen and then discovered what seems like a faulty pump which could not be detected until the system was actually operating!

The thing that really gets up my nose other that the blatant lies and no care no responsibility attitude of John Hughes is that if I bought ANYTHING ELSE in the world - if it did not work, I would have it replaced or receive a refund!
But in the car industry, they have ALL your money and there is NO chance of refunds or exchanges and NO incentive for them to look after you in any way after the sale has been made and the money is in there pocket!

Can understand that the cars lose value as soon as they are driven off the lot, but I cant understand why there is not a percentage of funds that are held in trust for a set period of time as is done in the construction industry.
After the period is up and there are no issues the money is passed over, if there are issues then the money stays in the hands of the trust or refunded to the customer giving the manufacture more incentive to produce quality
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Old 07-27-2014, 08:27 PM
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re: I bought a Jeep - started a Mistake.....but now???

Quote:
Originally Posted by bjp3499 View Post
One of my brothers is ex-Mitsubishi Australia product development and when I told him of my initial issues/heads needing replacement he explained why it was that way..."its a Chrysler". (He has worked with their folk in the past, driven on the US test tracks etc.)
Head problems on a pentastar motor? Sounds familiar:
News: Pentastar head issue in depth
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Old 07-28-2014, 12:33 AM
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re: I bought a Jeep - started a Mistake.....but now???

Thanks for the comments gents.

Firstly Benn0 - yes that is the one. First the O2 sensors were replaced (a 4 week wait for the parts from the US with the vehicle sitting in the drive at home the entire time). That did not work so the head replacement was next (July 2013). The x-CJA dealer guy showed me the full parts list for the job. He had the list in his desk draw and at the time they were doing that job on another V6 in the workshop. Poorly machined heads was the reason if I remember correctly causing leak down failures with the exhaust valves resulting in cylinder misfires.

The thing that seems to have quietened the failures (for the past 4 months at least) was the transmission controller replacement.

Mark_38 - It is the level of customer service that gets me annoyed as well as the "we will replace this part and see what happens" methodology. On one occasion after the vehicle had been at the dealer for a number of days I managed to drive for about 15 minutes before the light was on again. I immediately called the dealer, spoke to the same guy and he said OK we will replace the cat converters next, I will order the parts and let you know when they arrive and we can book the vehicle in for the work to be done.

The day that I parked the Jeep in the drive with the initial issues (July 2012) was the day we took ownership of our new house in a more rural location. I ended up having to rent a vehicle to assist in the move.

As well it is a 45klm 50 minute drive to the Northern Motor Group so just getting to to them again and again requires the good lady's assistance. Just plain inconvenient. Mind you Essendon Jeep will be a 60klm 50 minute drive.

You can imagine therefore how impressed I was when I arranged to get the Jeep to the dealer for the cat converter and O2 sensor replacement after the morning peak traffic had subsided only to be called late the afternoon to be told that they had started the tear down but realised that they did not have enough workshop time remaining to complete the job. They would put it back as it was and could I pick it up and book it in for another day. So that was a total of 4 person hours wasted in travel + fuel in both vehicles for zero result plus I needed to do it again at a later time.

For the next attempt I left the Jeep with them for a week whilst I was OS on holidays. Picked it up, all good but a few days later the check engine light was on again.

All this and the Jeep has just over 60,000klm on the odometer.


Just remember that your important warranty repair will be at the bottom of the dealers list for the day(s).

He bought a Jeep...

Regards
Bernard
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