Well took delivery on my Summit near on 8 weeks ago
During hand over I was not sure that the Quadra-Lift was operating correctly but I was assured by the John Hughes staff that all was OK (They can be now only can be described as a blatant LIES!)
When driving the next morning to get the windows tinted, I received a "Service Air Suspension Immediately" warning!
Left it at the the Tinting place and called the salesman at John Hughes.
Was assured when he called back that it would be only a reset or configuration setting that will be fixed as soon as they hook it up to their computers
John Hughes organised to pick the car up from the tinting place which just happened to be just around the corner and was taken to their service department around 11am.
3pm when I was wanting to leave work I called the service department to find out how things were going, only to be told that my car was not there and they knew nothing about it, told them Joe Higgins from new car sales had organised it Ohhh sorry we will look into it and call you back!
30 minutes later they call me back and state that they have found it and are just starting to look at it now! WTF you have had it most of the day? they would call me in 30 minutes when they know more!
About 15 minutes later what sounded like a young school kid called and said that he was the technician looking after my car and the Quadra-Lift controller had failed and they would need to get one sent over from the states to replace it - I asked why this was not picked up during their so call Pre Delivery Inspection and why then hell it was going to take 5 - 7 weeks to get the part sent over, I was told that it was tested and everything was working correctly and that the controller comes pre configured to the VIN of the car from the manufacture?
So in their eyes they wanted me to believe that magically somewhere between the Pre Delivery Inspection and me looking at it in the showroom this part craps it self - I called and still call Bullshit on BOTH that a pre delivery was carried out and the controller would be configured to the VIN!
Anyway Long story short I got Jeep Australia involved and they informed me that the controller was NOT configured by the 3rd party manufacture contradicting John Hughes EXCUSE for leaving me dangling since they already had my money without effecting any of their other stock!
More Lies and constant excuses from the John Hughes staff had me back in touch with Jeep Australia and asked if it was possible for the controller to go to DVG Maddington because I had really had enough of the people John Hughes with the no care no responsibility attitude.
Was called by Mark (Service Manager) at Maddington who was only too happy to look after the repairs for me
Took John Hughes 1 week to get the part over to Maddington
I was really happy to be informed by Mark that the Controller was perfectly fine and there was blown fuses which after investigating they found a damaged wiring harness - would take a couple of days to get one over from Melbourne
Replaced the harness and then found that the system had no Nitrogen and that they needed both the connection hoses because apparently not 1 Authorized service center in Western Aust has them nor do they have Nitrogen!
Get a call from the big man himself, John Hughes on the Thursday afternoon and he informs me that they have another car in the showroom and they will swap it over for me - Great John will see you Saturday
Pick the car up from Maddington Friday after work, go see John Hughes on the Saturday morning only to find that they were trying to swap my Summit for an Limited
WTF Granted it was the same colour and it was a Jeep BUT with a bit of a price difference!
Over 1 more week for Maddington to get the Nitrogen in to recharge the system, couple of days to carry out the work and update all the software and maps.
Spoke to Mark the service manager just after lunch today and was told that everything was going well and it was now working only to be told there are further problems with the front pumps getting hot and over heating when I get there!
They are now waiting on further answers from Jeep!
Quadra-Lift pumps are not described as a "common" part so it looks like another bloody wait to get it sent over from the states!
8 weeks and counting, where they have had my hard earned money and I have a faulty piece of crap that I cant drive and to make it worse I have got no idea how much longer this will drag out for!
I know you can get good and bad in any brand, but I have NEVER had a run around like this and extended delays!
If this is what I get from a BRAND NEW Jeep I dread to think what its going to be like later when it gets "old"