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  #13  
Old 08-17-2011, 02:48 AM
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Re: Jeep Australia Servicing Deals

Quote:
Originally Posted by ENFORCER View Post
Swampy, I have checked the requirements out for servicing cars and you need to be a licensed mechanic and also a registered workshop with the MTA. I am a licensed mechanic, however I cannot sign and stamp the book as I do not have a MTA workshop.
If Jeep (or Ford) wanted to they could void your warranty based on the fact a licensed workshop was not carrying out the servicing. This si why I did the oil changes and got the dealer to do the "service" and warranty work and also stamped the book.
Hmm. Thats interesting. Where exactly are these requirements specified?

As I am at work I don't have access to my current Ford Warranty documentation, however I do remember looking into that in detail. I even went to the trouble of emailing Ford Australia and asking the question outright and I can recall that they "recommend" servicing by an Authorised Ford dealership only.

It certainly hasn't been a concern with minor warranty issues and niggles with Ford. However if the engine had a catostophic failure and needed to be replaced then their response maybe different, if what you are saying is indeed correct.

I'll check to see whether I still have those documents as it was 4 years ago, however I will be interested in where these requirements are specified as mandatory.
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  #14  
Old 08-17-2011, 03:25 AM
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Re: Jeep Australia Servicing Deals

My dealer does a free 1000km check, when I asked what they do after only 1000km they said just check the fluids and hook it up to check for updates, however that happens.... they said they always check at every service as a matter of course, Just as well, mine apparently has to have an additional fuel tank guard kit fitted in case of "severe off road use" and the amplifier for the stereo is to be replaced, dunno why, sounds alright to me, these have been ordered and will be fitted at the 10k service... I changed the oil and filter at 2k, just for piece of mind, But the way I see it, its worthwhile to let the dealer keep an eye on things...
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Old 08-17-2011, 07:57 AM
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Re: Jeep Australia Servicing Deals

Hi Guys

Have checked my Ford warranty book and under the exclusions where warranty will not be vaild it says:

Subject: Vehicle Warranty

"failure to have the vehicle properly, regularly and punctually serviced in accordance with the instructions and recommendations specified for the vehicle"

It makes no reference to a licensed mechanic or registered with the MTA.

The email that I sent to Ford that actually dates back to 2003 was:

"For minor services can I do them myself (following the service schedule and using genuine parts) or does it have to be done by a registered mechanic."

The response from Ford was:

"Thank you for your email.

If you choose to have you vehicle serviced independantly or by a mechanic, please ensure that the Owners Manual has been ticked and stamped to indicate completion of the required servicing schedule. We recommend all services are carried out in accordance with manufacturer guidlines. This will ensure that your new vehicle warranty remains valid. Also, Ford Genuine Parts must be used as Ford will not warrant non-genuine parts and any cosequential damage."

Therfore based on that (and a little external advice I had at the time) it is OK to do the servicing yourself provided that it is done competantly, using OEM parts and recorded in the service handbook. I also keep all receipts and diligantly record all work performed including part numbers and date and sign the book.

However, based on what Enforcer says maybe the rules have changed?

I will be sure to get the rules clearly spelled out with Chrysler Jeep before I do any work.

However Jefferson.aus has a point in that when it goes through there shop, hopefully all updates and TSB's get applied. Maybe a "Joint Care" arrangement like Enforcer uses maybe the best answer. Will have to think about that.

Incidently Jefferson.au, the additional fuel tank guard kit was actually a TSB (cheek wk2jeeps.com). Couldn't find anything on the amp so maybe that was just something the dealer picled up (or maybe someone wanted one for their own car. Stranger things have happened).

As you may gather, I have a fairly low view on dealer servicing and by at least doing it myself, I know that it is done properly and everything gets checked.
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  #16  
Old 08-17-2011, 08:36 AM
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Re: Jeep Australia Servicing Deals

Are you a licensed mechanic Swampy ? if not then you are technically voiding your warranty by not being qualified. What Ford said is correct, it all has to do with being qualified to work on cars, being a trade qualified mechanic. While I am, I am not qualified to work on these new cars as I have not been in the trade for 20 years. This is why I still use the dealers, but cut out the main costs like additives & oil/filter. The dealer is still happy because you are getting serviced by them, but my last service with Ford was $90, when it would normally be $480. It also removed all the EPA fees for disposal of the oil and the $30+ in incidental expenses as I top up all the fluids before I take it in.

Ford used to have $60 just in additives like engine flush, fuel conditioner and lets not forget injector cleaner. This is just a huge con job, as we used to do it when I worked @ Toyota and it was a joke then. Just 3 bottles of Wynns BS and grease the pole up for the client.
I will be changing my oil every 5,000 with the approved oil and dealer purchased filter as we do so many short trips.

I also share the same opinion as I have had many bad experiences with Ford and Mitsubishi. Their "Factory Trained" monkeys do not know how to diagnose problems. I find them and fix them or tell them how to fix it as they have NFI.
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Old 08-17-2011, 09:10 AM
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Re: Jeep Australia Servicing Deals

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Originally Posted by Swampy View Post
We recommend all services are carried out in accordance with manufacturer guidlines. This will ensure that your new vehicle warranty remains valid.
I'm comfortable with that.

However if possible, I would like your references as discussed further up the page.

Certainly it will be an interesting bridge to cross when it comes time for the Jeep. Maybe it will be an issue, maybe it won't.
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  #18  
Old 08-17-2011, 06:07 PM
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Re: Jeep Australia Servicing Deals

THIS is what NSW says about it
Most notably :

Maintenance schedule
Whether new or second-hand, your car or motor cycle should have come with a logbook or owner’s handbook that sets out when the vehicle should be serviced and what maintenance needs to be done. To keep your motor vehicle in top condition and to avoid the possibility of breakdown or expensive repairs in the future, you should follow the maintenance schedule. If the vehicle is still under warranty and you don’t have it serviced to the manufacturer’s maintenance schedule, you may void your warranty. As long as the service is carried out in accordance with the manufacturer’s specifications, any licensed repairer can do it, not just the dealer from whom you purchased the vehicle.

This has always been my understanding, but I seem to remember that the MTA accreditation also was needed from the workshop. This must have changed over the years, as it used to be a selling point the MTA had for their membership fees.
This info above does not stop you from doing intermediate oil changes or general upkeep on your car, only that logbook services need to be done by a licensed mechanic.
Hope this clears it up for everyone.
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  #19  
Old 08-17-2011, 06:56 PM
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Re: Jeep Australia Servicing Deals

Seems to be a tricky one.

I certainly appreciate the fact that if you are running a repair business with paying customers then you would be required to be licensed, regardless of where your business is located.

Otherwise, not sure if NSW documents really apply here in WA, however the attached is from the West Australian department of Commerce.

"Servicing a new vehicle

A new vehicle comes with a vehicle service book (log book) which outlines when the vehicle should be serviced and what type of maintenance should be done. To keep your vehicle in good working order the service/maintenance schedule should be followed. The service book also gives a service history of the vehicle to subsequent owners.
If the vehicle is still under warranty and you do not have it serviced according to the manufacturer’s maintenance schedule, you may void your warranty.
Some manufacturers require that you return to an authorised dealer to have the vehicle serviced during the warranty period."

I feel that I am certainly complying with this, in addition to the documentation that I currently have.

However, I will shoot them an email and ask the question directly.

It certainly is an interesting topic and I do welcome the discussion. If Jeep explicitly say that servicing must be be completed by a regestered mechanic, well then, case closed. Ford have not said that previously, just that maintenance must be performed to the specified schedules using OEM parts.

I accept that if I cock something up that causes a failure, then warranty for the effected item will not apply, however if the Ford dealer cocks something up that causes a failure, then warranty would still obviously apply.

It's not really a monetry issue in trying to save a buck, rather being value and peace of mind. Ford servicing, in my opinion, do not offer that. Maybe Chrysler Jeep is different? In addition it is something that I enjoy doing and have been doing it for about 30 years.

I'll get that email away and will happily post the reply.

A great day to all.
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  #20  
Old 08-17-2011, 07:29 PM
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Re: Jeep Australia Servicing Deals

Another extract from the West Australian department of Commerce

"New vehicle warranties and servicing



Common questions asked by new car buyers include:
  • Do I have to take my new car back to the selling dealer or manufacturers approved service centre to get it serviced?
  • If I get my new car serviced by my local mechanic, will my new car warranty be voided?
Read on for the answers.
When you purchase a new vehicle, the manufacturer will always give you an express warranty which is a guarantee to fix the vehicle should something go wrong during the warranty period.
This warranty can be subject to the client complying with certain terms and conditions.
This often includes conditions about servicing by authorised outlets.
If you are buying a new car, it is important to understand any implications regarding servicing of the vehicle.
Some manufacturers require that you return to an authorised dealer to have the vehicle serviced during the warranty period.
If the requirements of the manufacturer’s warranty are not followed - these can usually found in the vehicle’s service book - then the warranty may be invalidated or benefits such as extended warranty periods (eg five years or 100,000km) may be lost.
These benefits should be weighed up against the savings that might be made by servicing the vehicle somewhere cheaper.
While consumers are still entitled to claim for a manufacturing defect, these can sometimes be difficult to prove. To prove that a fault was caused by a faulty part or installation of that part during manufacture, it may be necessary to show that the correct fluids or filters were used in servicing, or that the after sale adjustments were made at the correct time."

Email sent, will post the reply.
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  #21  
Old 08-18-2011, 07:28 AM
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Re: Jeep Australia Servicing Deals

600km from the dealer.
And no one I can trust here.
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  #22  
Old 08-18-2011, 09:26 PM
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Re: Jeep Australia Servicing Deals

Hello to all.

As promised here is the correspondance to and from the Motor Vehicles Branch, Consumer Protection, Western Australia.

My email to:
----------------------------------------------------------------------
"Subject: Vehicle servicing and warranty
 
Hi

I currently service my own vehicles and have been doing so for about 30
years.

Recently an acquaintance suggested that if the vehicles are not serviced by a registered mechanic or a member of the MTA then the vehicle warranty would be void. The manufacturers warranty documentation makes no mention of this and I always complete the servicing to the manufactures specification and service schedules using the Manufactures OEM parts and keep a detailed recorded history of all work performed.

This email is not because I have a warranty claim, rather just asking the question for future reference.

I note the below extract from your website.
 
"Service and repairs
 
Servicing a new vehicle
 
A new vehicle comes with a vehicle service book (log book) which outlines when the vehicle should be serviced and what type of maintenance should be done. To keep your vehicle in good working order the service/maintenance schedule should be followed. The service book also gives a service history of the vehicle to subsequent owners.
 
If the vehicle is still under warranty and you do not have it serviced according to the manufacturer's maintenance schedule, you may void your warranty.
 
Some manufacturers require that you return to an authorised dealer tohave the vehicle serviced during the warranty period."
 
It is not a requirement of the manufacturers warranty to return the vehicle to an authorised dealer for servicing so the question is, would doing the servicing myself to the manufacturers specifications using all manufactures OEM parts void the warranty?
 
Kind Regards "

---------------------------------------------------------------------

This is the response from the Motor Vehicles Branch, Consumer Protection, Western Australia

---------------------------------------------------------------------
"Dear

Thankyou for your enquiry.
The advice that you have been given is incorrect.
The manufacturers warranty will not be considered void if you service the vehicle yourself.
However, if a fault occurs that is a direct result of inadequate servicing, the manufacturer is likely to reject a warranty claim for that fault to be repaired. This is the case regardless of who does the servicing, because the manufacturer is only responsible for repairing manufacturing defects.
I hope this has been of assistance.

Yours sincerely"

----------------------------------------------------------------------
The response is generally as I expected and is succinct. So unless jeep have contrary information in their warranty documentation then the option to self perform routine maintenance, provided that it is done correctly, to the specified service schedule and using OEM parts, is available.

However, I'm still considering the TSB's and software updates issue so may discuss with the dealer costs to pop the vehicle in for quick hookup to check for the same every, or, every second service.
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  #23  
Old 08-18-2011, 10:09 PM
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Re: Jeep Australia Servicing Deals

It is great living in a country where the laws are different sate to state. From what you have said it looks like you can do your own servicing. If you do as I do and just pay them to kick the tyres and do the warranty and update the TSB's, then you should be fine.
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Old 08-19-2011, 02:03 AM
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Re: Jeep Australia Servicing Deals

Hi, talking to the sales rep today and he even made a comment about warranty when I discussed the possibility of bringing in underbody plates from the US and fitting them myself!!?

I too am very capably of maintaining my vehicle but have always ended up having the dealer service whilst under warranty. At the prices Jeep want here in Oz it could easily be worth the risk!?

Cheers

Jim
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