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  #121  
Old 06-17-2013, 07:58 AM
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Re: Jeep Navigation System Fail

It has been reported that the new system is the same as that used in the Chrysler 300, and I have not heard any complaints using that system.
I don't know whether that system is the Garmin. The US uses the Garmin maps, however they tend to use Navteq maps for Australia.
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  #122  
Old 06-19-2013, 06:28 PM
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Re: Jeep Navigation System Fail

Again spoke to Jeep Customer Service in Melb, who advise that we can expect an update in 3 weeks, as Navteq were in the final stages of releasing an updated map.
Mind you, 12 months ago that timeframe for a fix was only 2 weeks.

Firstly, I can categorically state that the updated map does NOT fix the routing issue. Because there will be now less unverified roads, and more POI's it will be much more reliable. However, the fundamental problem of the system not routing on unverified roads will still exist.
I am also guessing, that if you have not complained of this issue, and have a case number, you will be paying for the update.
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  #123  
Old 06-19-2013, 10:15 PM
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Re: Jeep Navigation System Fail

I have noticed that when presented with an odd routing if I go to the turn list and select not to use a particular road it will show an alternate/acceptable route. Similarly if I go to Detour I can get a better result. This means that I now simulate a route before actually commencing the drive.
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  #124  
Old 06-19-2013, 10:35 PM
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Re: Jeep Navigation System Fail

There are workarounds in some circumstances. However you really should not have to resort to doing the work for the system.
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  #125  
Old 06-23-2013, 07:12 PM
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Re: Jeep Navigation System Fail

Just spoke with Jeep Customer Assist on the 1300 number.
Spoke to Rob who assured me a fix was 3-4 weeks away (where have I heard that before!)

Case no. 269905 was issued to me after I complained about having to pay for the update.
He took vehicle and dealers details too and said he will call when it's available.

I recorded the call for posterity too...... Hehe.
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  #126  
Old 06-24-2013, 09:21 PM
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I just got off the phone to customer service about the navigation system. I too was told 3 to 4 weeks for the new software and given a case number (270213). I gave them some contact details and was told they would contact me. Lets see what happens!
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  #127  
Old 06-24-2013, 09:30 PM
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Re: Jeep Navigation System Fail

Isn't it funny that the time period never decreases. Last month it was 3 weeks, and this month the same.
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  #128  
Old 06-25-2013, 05:06 AM
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Re: Jeep Navigation System Fail

Mine is due to be done 'at next service' again....
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  #129  
Old 06-27-2013, 06:10 AM
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Re: Jeep Navigation System Fail

Hey Guys,

Here is an update: UConnect 13.19.0 - Unofficial

It isn't just BS, I know for a fact that jdchamp has good info on the subject. I don't have a specific time but you can read around our posts here because we were discussing your NAV issues and the root causes.... easier than me re-typing. MyGig updates will not fix it but it is in the hands of the software people for testing.

THX!
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  #130  
Old 06-27-2013, 06:42 AM
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Re: Jeep Navigation System Fail

Thanks for that again Willx. Hopefully the SRT I just ordered will be updated before it gets here

cheers
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  #131  
Old 06-27-2013, 05:15 PM
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Re: Jeep Navigation System Fail

I have had a look at the MY14 Nav system, and could not fault it for Australia routing.
This issue seems to only relate to WK MY11-13
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  #132  
Old 06-27-2013, 05:30 PM
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Re: Jeep Navigation System Fail

Quote:
Originally Posted by allypally View Post
I have had a look at the MY14 Nav system, and could not fault it for Australia routing.
This issue seems to only relate to WK MY11-13
Hey allypally!

Well I kinda got to speak to someone who knows a little more about what is actually happening for the prior Maps. jdchamp was good enough to pass on that he was able to confirm that UConnect staff are actually working and testing this right now and I believe him. As I mentioned in our RA3 / RA4 discussions I have been watching your conversations about the issues and I think that solutions are on thier way.

I can't really apologize as I am not connected with them but I did see all the posted routes and that was pretty terrible.

At Least you have Diesels!?!?!
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