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  #133  
Old 06-27-2013, 06:09 PM
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Thanks Willx for the insight.

We're you given a time frame!
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  #134  
Old 06-27-2013, 07:27 PM
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Quote:
Originally Posted by Swampy View Post
Thanks Willx for the insight.

We're you given a time frame!
I could say 3 weeks but that wouldn't be very funny. I honestly don't know but if I hear I will certainly jump back down under.
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  #135  
Old 06-27-2013, 07:54 PM
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Re: Jeep Navigation System Fail

Thankyou very much for that update. It is the most refreshing, and factual, news we have heard in over a year.
You would think that Jeep Australia would have made such an announcement, but I guess the mushroom food under which they reside, won't allow them to communicate anything useful to their customers.
It will be interesting if they will attempt to charge any owner for this fix, but I strongly suspect that any owner who has not lodged a fault, will get charged as they will try to release the fix as part of a mapping release, when in fact it is also a seperate database.
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  #136  
Old 06-27-2013, 08:13 PM
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Re: Jeep Navigation System Fail

I can't really confirm anything as I have told another Aussie. I pass on what I know and I believe this source to be very knowledgeable as there is more direct connections there.

In the Past, CDJ NA and EU would send out the map "refresh" as a customer satisfaction thing. I would *guess* that as long as there have been consistant route complaints from you guys/gals that they would do the same for OZ. VINs are controlled for these updates so hopefully they do the whole production range.

I hope you guys get it for nothing, frankly the stuff I have seen in your screen shots is just sad.
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  #137  
Old 06-28-2013, 05:38 AM
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Re: Jeep Navigation System Fail

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Originally Posted by COLCRD View Post
Mine is due to be done 'at next service' again....

Car is back from 20K service and guess what: No update available

How surprising
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  #138  
Old 07-11-2013, 05:40 AM
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Re: Jeep Navigation System Fail

I called up Jeep desist today to loge my SatNav issues. Got told the fix is 4 weeks away. I told Rob that we have been hearing this BS for the past 12 months, but he assured me that it was in testing and would be arriving soon.

I told him I expected it to be FOC to which he said he could not guarantee that it would be free.

I forewarned him that there will be hundreds of complaints to the ACCC if they try to charge to fix this fault, as we are all going to insist on it being a free job.

If they are going to hide this update with a map update, they can just do both, free. I do not know if we should just lodge a case with the ACCC as I expect a fight with JeepAU going by their past dealings with all and sundry.

I will now hold off getting my car serviced for a few more weeks to wait for this update.
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  #139  
Old 07-11-2013, 06:51 AM
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Re: Jeep Navigation System Fail

They told me on the 20th of last month it was 3 weeks away. Something is blantly wrong with their math.
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  #140  
Old 07-11-2013, 11:26 AM
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Re: Jeep Navigation System Fail

If they expect me to pay to fix a faulty product then get ready to see me in court.
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  #141  
Old 07-11-2013, 05:22 PM
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Re: Jeep Navigation System Fail

My understanding is they are going to disguise this fix by packaging it with a map update. Therefore, people wanting to buy the new maps will also get the fix.
If you have a CS number from lodging a complaint, you will have a good chance to argue the cost.
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  #142  
Old 07-11-2013, 07:00 PM
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Re: Jeep Navigation System Fail

Quote:
Originally Posted by allypally View Post
My understanding is they are going to disguise this fix by packaging it with a map update. Therefore, people wanting to buy the new maps will also get the fix.
If you have a CS number from lodging a complaint, you will have a good chance to argue the cost.
allypally, making sure you have a registered warranty complaint on the system is 90% of your way there IMO.
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  #143  
Old 07-11-2013, 07:53 PM
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Re: Jeep Navigation System Fail

I am optomistic that something is happening to fix the woeful GPS. As I advised, I have had the beta test update done on my Jeep and it is better. Not good. But better. And only because ACT Fair Trading got involved and there was a date for a court case.

But let me encourage you all to know your rights under consumer law. Do not expect the ACCC to protect you. They won't. Yes, register your complaint. But they simply do not have the time or resources to do any investigation until they get hundreds of complaints. And they will only advise you to go back to your State consumer department/fair trade or whatever it is called where you reside.

I am from the ACT and I wrote and then visited the ACCC and got their direction. I registered with the ACT Dept of Fair Trading. Your rights are to get the product you paid for and for it to work as is reasonably expected. Jeep was not responsive to me, but more so with a government legal consumer representative.

And you should know you are not only entitled to a refund or fix. Each state is different, but basically the same. Here in the ACT I would be entitled to:

1. A refund or fix of the instrument. Value approx $1400.
2. A refund for my expenses of driving to and from the dealership at the standard ATO rate (approx 71c per km).
3. A refund for ALL my time contacting and chasing Jeep including letters, telephone calls, emails and visits to my local government office and Jeep. At a reasonable rate of $50 per hour, a very good incentive!
4. A refund of all legal costs of taking the case to the local court/tribunal, in the ACT it is approx $135.

DO NOT PAY FOR A FIX OR MAP UPDATE. Jeep knows this product was never of "merchantable quality". And if they can fool people into thinking they are the only ones, they win.

Talk to your state government consumer group. Register with Jeep and the consumer group. Get your government representative to contact Jeep and they will be more responsive and accurate than telling you a fix is "2-3 weeks away". Have a look at these threads - they said this over a year ago!

Good luck!
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  #144  
Old 07-11-2013, 07:59 PM
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Re: Jeep Navigation System Fail

Have you thought about giving this story to A Current Affair or Today Tonight. Sounds just what they would be interested in.
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