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  #181  
Old 10-08-2013, 02:37 AM
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Re: Jeep Navigation System Fail

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Originally Posted by Gabs View Post
I rang up my dealer today. I was told they have ordered the disks but still about 4 weeks away. Not even sure if it will fix our problems but we can only live in hope. Interestingly i mentioned the firmware update 2.184 they no idea about it. I have downloaded it but have held off installing it. Has anybody loaded it and is it worth trying?
I've installed 2.184 without any problems. The only thing I've noticed since installing it, is that it seems to be slower starting up.

I also downloaded the Gracenotes update (5412) but it kept failing and I had no Gracenotes whatsoever. Ended up having to reload the previous version (4072) and that was fine.
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  #182  
Old 10-08-2013, 04:57 AM
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Re: Jeep Navigation System Fail

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Originally Posted by mm1964 View Post
I've installed 2.184 without any problems. The only thing I've noticed since installing it, is that it seems to be slower starting up.

I also downloaded the Gracenotes update (5412) but it kept failing and I had no Gracenotes whatsoever. Ended up having to reload the previous version (4072) and that was fine.
I had the same issue with Gracenotes, and needed to start the download again from scratch. Also always load Gracenotes with a DVD-R.
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  #183  
Old 10-16-2013, 01:15 AM
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Re: Jeep Navigation System Fail

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Originally Posted by Willx View Post
I had the same issue with Gracenotes, and needed to start the download again from scratch. Also always load Gracenotes with a DVD-R.
So you got 5412 to work? I did download it again but got the same problem. I also use DVD-R and burn on slow speed. Not an issue just annoyance.

Back to thread - has anyone had the Nav fix/update installed yet and if so have the issues been resolved?
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  #184  
Old 10-16-2013, 05:00 AM
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Re: Jeep Navigation System Fail

Latest "story" or "episode" from Jeep Australia, is that the disks have been ordered, but, (wait for it) they won't arrive from the US until 18th November.
Why in this day and age would you deliver software globally via disk is absurd, and then to actually ship that disk via sea, shows the mentality of the idiots running Jeep Australia.
OR
It is just another set of lies spread by Jeep Australia to cover up their lack of a fix.
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  #185  
Old 10-16-2013, 07:16 AM
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I have a MY13 Summit and yesterday it went in for its first service after owning it for 6 months ( it only has 6000 kms on it). I brought up the navigation update with the dealer and gave them the TSB. Of course they knew nothing, Chrysler Aust. hadn't past on any information. They looked into it for me and when they checked my vin the system it came up that I wasn't eligible for the update and when they queried it with Chrysler they were told the updates were only for the MY12.
The dealer has gone in to bat for me with Chrysler in the hope that they will allow the update. I'm glad I rang and complained 3 months ago, at least I have a number and I'm in there system, it might help in getting the update.
I haven't heard back from the dealer today, so looks like a phone call tomorrow.
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  #186  
Old 10-16-2013, 09:47 AM
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Re: Jeep Navigation System Fail

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I have a MY13 Summit .
?????????????????????????????????????????????????? ?????????????????????????????????????????????????? ?????????????????????????????????????????????????? ?????????????????????????????????????????????????? ??????????????????????????????????????
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  #187  
Old 10-16-2013, 05:04 PM
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Quote:
Originally Posted by SNUKE View Post
?????????????????????????????????????????????????? ?????????????????????????????????????????????????? ?????????????????????????????????????????????????? ?????????????????????????????????????????????????? ??????????????????????????????????????

Sorry, Overland!!!

I was tired, it was late and I had just been reading about the summit so it must have been stuck in my head!!
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  #188  
Old 10-16-2013, 05:20 PM
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Re: Jeep Navigation System Fail

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Originally Posted by brenroy View Post
I have a MY13 Summit and yesterday it went in for its first service after owning it for 6 months ( it only has 6000 kms on it). I brought up the navigation update with the dealer and gave them the TSB. Of course they knew nothing, Chrysler Aust. hadn't past on any information. They looked into it for me and when they checked my vin the system it came up that I wasn't eligible for the update and when they queried it with Chrysler they were told the updates were only for the MY12.
The dealer has gone in to bat for me with Chrysler in the hope that they will allow the update. I'm glad I rang and complained 3 months ago, at least I have a number and I'm in there system, it might help in getting the update.
I haven't heard back from the dealer today, so looks like a phone call tomorrow.
MY12 only! What the ....

I noticed the TSB only referred to 2012 models but thought it is the same radio unit so it would automatically be OK for 2013 models.

I'll be calling them today.
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  #189  
Old 10-17-2013, 09:58 PM
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Re: Jeep Navigation System Fail

After discussing my continued sat nav faults - including sending me on dirt or non existant tracks off main highways, I was promised by Tracey at Jeep Customer Care that 2 update disks were now available to fix my beta software previously installed.

Tracey agree to have them shipped to Rockhampton, where I had already booked my car in for the 20,000 km service. She had approx. 2 weeks and we had a number of emails and phone calls to say the sat nav would be updated an improved.

Guess what? When I arrived at Jeep Rockhampton, they knew nothing. Tracey had done nothing. Regardless of repeated promises. As we were there for over a weeks, Rockhampton contacted Tracey to get them sent up and installed urgently. They were able to show me Jeep's email in return. Disks are on backorder. Would not be available.

So much for Jeep promises.

Enough. I have sent Jeep the required legal letter as per A.C.T. Consumer Law.

Within the next week I will be able to take the next step with the Tribunal for a hearing.
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  #190  
Old 10-18-2013, 12:28 AM
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Re: Jeep Navigation System Fail

I have my Overland booked in for the 1st service in the first week of November.

I was advised by Robert, from Jeep CS, on the 26 September the dealership would have the update discs in 21 days. It was confirmed today that they have the discs. We shall see

Forgot to add I was asked for the VIN by the dealership and I was not advised there were any problems. He also could not give me the TSB number of the update.
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  #191  
Old 10-18-2013, 12:54 AM
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Re: Jeep Navigation System Fail

Overlandnewbie, who is your dealer? - sounds like they are more on the ball than most.

cheers

Fatboy
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  #192  
Old 10-18-2013, 01:07 AM
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Re: Jeep Navigation System Fail

I just picked up my Overland after having a faulty wheel bearing replaced.
When I booked it in I asked them to apply all updates.
They rang me at lunchtime and told me they had no idea about the Serv 4WD update, so I gave it to them, and they've done that.

I asked for the radio and Nav updates and when they rang to tell me it was ready to be picked up I asked if all updates had been done, she said , "Yes."
Arrive at dealership to find them apologising saying the radio and nav updates haven't been done as they don't have the discs from Jeep yet........

Anyway..........they are "apparently" arriving on Monday from Jeep and they were eager to book me in for this, as I have been making noises about their inefficiencies, so I'll hopefully have it done next week....fingers crossed.
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