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  #193  
Old 10-18-2013, 02:24 AM
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Re: Jeep Navigation System Fail

It is odd that some dealers say they have or are getting the disks within a week, as my dealer tells me it is the 13th Nov and Jeep Aust are saying 18th Nov.
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  #194  
Old 10-18-2013, 02:25 AM
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Re: Jeep Navigation System Fail

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Originally Posted by Fatboy View Post
Overlandnewbie, who is your dealer?
Suttons Rosebery
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  #195  
Old 10-18-2013, 02:41 AM
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Unhappy Re: Jeep Navigation System Fail

Hi Matt,

I also had my 20k service today, supplying the dealer here in Perth with a hardcopy of the TSB to update the radio version to 2.184. This is only the second time in 6 weeks that I have done this, mind you.

"All done", they said! Got out to the car and surprise, version still at 2.136!

Back into the service centre and they go into a huddle with their technician, surfacing to tell me that 2.136 is the latest version, having received these disks only recently! Then they tell me that the TSB is 'only for US vehicles'!

They did promise to check this with their Jeep foreman who was away on a training day today, though I don't expect anything to come from that. Looks like another call to Jeep Customer Service on Monday.

They did mention that there was a gps update likely for November, but I didn't bother telling them that the 2.184 update would most likely be a pre-requisite.

Another frustrating experience with this dealer.
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  #196  
Old 10-18-2013, 04:49 AM
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Re: Jeep Navigation System Fail

If you are getting an 'update' ask them exactly what update. What is the TSB (Technical Service Bulletin). What is the software ID. Each one has a unique ID number.

I had a call from my Jeep dealer to advise that Jeep HO had sent them sat nav updates for my Jeep. But after pushing for exact software ID, we found the 'update' disk was the one that was actually 2 disks before the one that was in my Jeep already.

May be an update to them from Jeep HO, but it was already way out of date for my Jeep.
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  #197  
Old 10-18-2013, 06:43 AM
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Suttons Rosebery
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  #198  
Old 10-18-2013, 06:52 AM
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Re: Jeep Navigation System Fail

Quote:
Originally Posted by Woody View Post
Hi Matt,

I also had my 20k service today, supplying the dealer here in Perth with a hardcopy of the TSB to update the radio version to 2.184. This is only the second time in 6 weeks that I have done this, mind you.

"All done", they said! Got out to the car and surprise, version still at 2.136!

Back into the service centre and they go into a huddle with their technician, surfacing to tell me that 2.136 is the latest version, having received these disks only recently! Then they tell me that the TSB is 'only for US vehicles'!

They did promise to check this with their Jeep foreman who was away on a training day today, though I don't expect anything to come from that. Looks like another call to Jeep Customer Service on Monday.

They did mention that there was a gps update likely for November, but I didn't bother telling them that the 2.184 update would most likely be a pre-requisite.

Another frustrating experience with this dealer.
Woody,

Can you PM my your Current km and VIN number please. I want to see what really has been applied TSB wise to your vehicle.

Also 2.184 is available here on Jeep Garage for Download, but it is only half the fix for the routing issues. You of course need the MAP data refresh to complete this properly.
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  #199  
Old 10-18-2013, 11:49 AM
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Re: Jeep Navigation System Fail

Review Woody's, can I get the Last 8 of a VIN for a 2012 PM to me as well please.... Include current mileage.

thx.
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  #200  
Old 10-18-2013, 02:44 PM
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Re: Jeep Navigation System Fail

There are in fact 2 TSB's which are required for 2012 year models. These are
TSB: 08-066-13 dtd Aug 21, 2013. This is the Application 2.184 version of the software.

TSB: 08-070-13 dtd Sep 10, 2013. This requires the above 2.184 to have been installed, and requires the dealer to order a disk (part Nr. 68210917AA) via the ERES order process. Please note the dealer does not require a disk for each car, but just 1 disk per dealership, which can be used on multiple cars.
This disk will update the database from HRT3 N 1108 4.2.1 TO HRT3 N 1109 4.3.1

What seems to be occurring is that the disk requirement is being held up, having to be shipped from overseas by some ancient means of boat, rather than electronically via the web. On top of that, we have Jeep Australia making no effort to inform dealers of these TSB's and the requirements. Another question to be considered is why the TSB's are not applicable to MY11 or MY13 builds, as I believe these have the same routing issues.
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  #201  
Old 10-19-2013, 07:10 PM
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Re: Jeep Navigation System Fail

I have my doubts the "upgrade" will make a lot of difference. I will wait and see till the end of the year before making a Fair Trading Claim for the value of the unit if purchased as an option (approx $3000). I will then install an after market unit to do the job and never buy a Jeep again.
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  #202  
Old 10-23-2013, 10:24 PM
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Re: Jeep Navigation System Fail

So I thought I would call the Jeep "Help" line and find out about my case that has been running for 9 months, regarding the SatNav update.
I got told there is an update available for me and to contact my service department. I asked them what the TSB# was for this update......Sorry I do not have that information.....
I mean FFS how can a car company be so incompetent ?
They get an update, but do not tell anyone that has complained that there is a fix and they also do not know what the fix is ?

If I ran my business in such a way, I would be out of business in a week.
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  #203  
Old 10-23-2013, 11:38 PM
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Re: Jeep Navigation System Fail

It also astonishes me that those "Help desk" people are capable of actually answering the phone, and finding their way to their desks.
I just assume they are assisted by nurses.
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  #204  
Old 10-24-2013, 12:03 AM
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My gc had its 30,000 service yesterday. One of the items was gps upgrade.first test find closest bunnings. Fail. 738ks to the closest when yhere is one on every second corner aroind here.
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