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  #13  
Old 01-26-2013, 10:46 PM
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Re: Jeep Navigation System Fail

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Originally Posted by mm1964 View Post
My understanding is it is not the maps that are the problem or need updating. The problem is the program that deciphers the route to take.
Bit of both. The Navtech maps has many roads unverified, some roads here in the West are major roads and been there 30 years!

The other problem is that the Jeep Nav will not navigate on unverified roads if there is another alternative available, even if it does take you hundreds of kilometres out the way.

At the end of the day, it is Chrysler Jeeps problem to fix.
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  #14  
Old 01-27-2013, 01:08 AM
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Re: Jeep Navigation System Fail

I agree. If only it would let you pick the 'uncertified' roads as an option it would probably be ok. Jeep should should be ashamed to put this load of garbage into their cars.
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Old 01-27-2013, 01:38 AM
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Re: Jeep Navigation System Fail

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I agree. If only it would let you pick the 'uncertified' roads as an option it would probably be ok. Jeep should should be ashamed to put this load of garbage into their cars.
Yes, it really is the biggest disappointment on what is otherwise a great vehicle.
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  #16  
Old 01-28-2013, 07:49 PM
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Re: Jeep Navigation System Fail

I sent this today to Shona at Jeep Customer Service in Melbourne in which I raised the stuck in sand issue, the heat damage to the DRL and my satnav issues:

The other issue I raised which I would think needs to be addressed above dealer level is the routing algorithms programmed into the satnav. I have effectively stopped using mine because I find the calculated route is usually longer and more indirect than alternative routes. This is not a map issue as I generally travel within Sydney on established roads. One recent example was when driving on the Warringah Expressway through North Sydney, it directed me past the available exits then directed me to make a U-Turn across a concrete median strip on a multi lane expressway. The other issue with the satnav is that when programming destinations, it doesn’t use the correct suburb but appears to group several suburbs as one. For example, I live in Kellyville but any address within a 10km radius appear as Baulkham Hills (which is two suburbs away) so if I was trying to program an address in Kellyville (2155), Castle Hill (2154), Winston Hills(2153), Bella Vista (2153) or Baulkham Hills(2153), I would have to guess that the Satnav thinks they are all in Baulkham Hills, even though they are defined suburbs. Maybe it is grouping them in Local Government Areas, but it makes it difficult to guess if you are looking for an address you are unfamiliar with. E.g. yesterday I had to travel to Lister Street Wahroonga (2076) which the satnav couldn't find. When I listed Lister Street I saw it is listed as Lister Street Kuringai. There is no suburb of Kuringai per se but the Local Government Area is named Kuringai. There is a suburb of Mount Kuringai (2080) which is three or four suburbs away. If I was totally unfamiliar with the area, how am I supposed to guess which is the correct suburb? I am aware of other owners, particularly in WA, complaining that the satnav will route them in detours of up to hundreds of kms to get to their destination. I haven't had that extreme an experience, but find the issues I have enough to use a third party navigation app on my ipad in preference to trying to guess what my destination might be on the satnav.

Despite the issues I have raised, as I said, I love the car and after 10 months of ownership, still have a smile on my face every time I drive it. Please don't think I am whinging as I am not, but having paid the extra for the Overland with all the bells and whistles, I expect things like the Satnav to work at least as well as the commonly available aftermarket products
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  #17  
Old 01-28-2013, 08:29 PM
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Re: Jeep Navigation System Fail

Hi Selous

Be interested in the response that you get.

One issue that we get quite often is a little similar to what you had above with suburbs.

Often when we enter in the suburb first, it won't recognise the street that we are searching for. So then we enter in the street first, then it lists the suburb that we first searched for as associated with the street. Other times its the other way round. It can be quite irritating when in a hurry.
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  #18  
Old 01-31-2013, 12:31 AM
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Re: Jeep Navigation System Fail

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Originally Posted by Swampy View Post
Hi Selous

Be interested in the response that you get.

One issue that we get quite often is a little similar to what you had above with suburbs.

Often when we enter in the suburb first, it won't recognise the street that we are searching for. So then we enter in the street first, then it lists the suburb that we first searched for as associated with the street. Other times its the other way round. It can be quite irritating when in a hurry.
Please see my post here regarding the response I received:

Grand Cherokee + sand = FAIL
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  #19  
Old 01-31-2013, 08:05 AM
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Re: Jeep Navigation System Fail

Thanks Selous.

Makes me wonder if all the complaints that we have been making at the customer care centre (or whatever it is called) have been more or less a waste of time. Maybe the tech department don't bother to respond unless the issues are coming to them from the dealer, so then they might prioritise a fix.
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  #20  
Old 01-31-2013, 08:01 PM
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Re: Jeep Navigation System Fail

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Originally Posted by Swampy View Post
Thanks Selous.

Makes me wonder if all the complaints that we have been making at the customer care centre (or whatever it is called) have been more or less a waste of time. Maybe the tech department don't bother to respond unless the issues are coming to them from the dealer, so then they might prioritise a fix.
I think you are correct. I opined to Shona that there seems to be a few communication issues with the dealers blaming head office and vice versa for lack of communication. Probably a bit of fault on both sides. Shona was fairly clear about the procedure the dealers are expected to follow when issues are raised and it revolves around them submitting the Quality Information Reports. While they are aware of some issues with the satnav, they haven't had the volume of reports that have alerted them to the fact that there is a widespread issue.

It is not unlike when I was in the cops. You can call the police and report something to them a dozen times, but unless the officer has created an event or an intelligence report on the computer, none of those calls are recorded in the main system and they don't appear as a statistic, meaning that the senior police will not be allocating resources to deal with a problem they are not aware of. Same thing. Whether it is apathy, poor training or lack of knowledge regarding internal procedure, the dealerships might be recording the issues on the vehicle history, maybe even ringing or emailing FCG for advice, but that is not a substitute for the Quality reports being submitted so they can be analysed and actioned.
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  #21  
Old 02-01-2013, 03:28 AM
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Re: Jeep Navigation System Fail

Discussions on the problems with the sat navs are starting to appear on the Jeep Facebook page. Suggest you add your story.

Here is the link: http://www.facebook.com/jeepaustralia

Maybe Jeep Australia may show some interesting in getting it fixed.
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  #22  
Old 02-05-2013, 08:01 AM
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Re: Jeep Navigation System Fail

Anybody had an update this week from Chrysler Jeep re the Nav systems?

Must be due for a follow up, will give them a call tomorrow.

I thought by last Friday they were supposed to have an answer.

Still waiting.............
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  #23  
Old 02-06-2013, 04:51 AM
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Re: Jeep Navigation System Fail

I called Jeep Customer Assistance last week to follow up. And Tracey called me back and PROMISED that she would contact the technicians and call me back no later than Friday. 1 February with an update.

Surprise - she didn't bother to call back.

My feedback today is that Jeep is also refusing to call back the ACT Dept of Fair Trade.

Not really a good way to win friends. And in character for the way they have treated customers over the last year.
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  #24  
Old 02-06-2013, 05:13 AM
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Re: Jeep Navigation System Fail

I actually meant to give Tracy a call today, didn't make it as 2.00pm snuck up on me here in the West.

Will try tomorrow.
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