Re: Jeep Navigation System Fail
Up til now everyone at Jeep has played dumb about the GPS problem. No-one has admitted that they know of a problem. Apparently the staff have been sworn to silence when it comes to dealing with owners.
Something's changed because now the Melbourne people are speaking more freely about the long-awaited fix and even the dealer staff admit that there are a lot of other Overland owners waiting for the CDs to be delivered.
Had dealings with a lass named Shona in Melbourne. Typical of PR folk, she promises faithfully to ring back with progress reports but doesn't actually make the phone call. Obviously she's not high enough up the corporate tree to have any real information. Sometimes, just for a moment I actually feel sorry for those customer support operators who have to take our phone calls, because they're obliged to tell lies in order to keep their jobs. But then I remember that I'm the one who spent the 80 grand, and I'm the one treated like a mushroom, and the sympathy disappears.
We'll win, even if I have to pay my solicitor more money, we'll win, and then we'll have a GPS somewhat like what you can get in a spare parts store.