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  #253  
Old 12-07-2013, 02:51 AM
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Re: Jeep Navigation System Fail

We will just have to keep trying - I still haven't been able to get any sense from the service desk when I ask why the MY13 models have been excluded from the upgrade. Once someone with an MY12 is finally able to get his radio updated we will know if the update is worth having - then the lawyers will be involved.
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  #254  
Old 12-09-2013, 06:56 PM
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Re: Jeep Navigation System Fail

I had the NAV system tell me to turn off a road when the destination was straight ahead of me in SIGHT!!! I always use my PC to map out a route using Bing, Mapquest, or Google maps then program it into the GC but it often takes me a different way! Is there a way to look up the same route that the GC will take me on a PC?
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  #255  
Old 12-09-2013, 08:33 PM
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Re: Jeep Navigation System Fail

Quote:
Originally Posted by ONU1974 View Post
I had the NAV system tell me to turn off a road when the destination was straight ahead of me in SIGHT!!! I always use my PC to map out a route using Bing, Mapquest, or Google maps then program it into the GC but it often takes me a different way! Is there a way to look up the same route that the GC will take me on a PC?
If you look back at the early posts in this thread, you will see that even with hte world's largest supercomputer, there is no way to simulate the totally crap routing which is currently programmed into the MY11, 12 and 13 nav units. I'm not sure of the situation with the MY14 models, sounds like something similar though.
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  #256  
Old 12-09-2013, 08:45 PM
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Re: Jeep Navigation System Fail

Have just booked my GC in for a 20,000 / 12 month service and the upgrade.
I went in to the dealership armed with the TSB and an Ipad with a video of the navigation system routing 513 Klms from Canberra to Bateman's Bay (111Klm) that I got off Youtube.

For the first time in my numerous dealings with Jeep:-
1. Yes they knew of the problem
2. Yes they have the disk version 4.3.1
3. Yes we can do the upgrade on Friday.

Lets hope it works and the only other time I ever return to this thread is to post that fact on this site.
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  #257  
Old 12-10-2013, 12:40 AM
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Re: Jeep Navigation System Fail

Quote:
Originally Posted by mhquay View Post
Lets hope it works and the only other time I ever return to this thread is to post that fact on this site.
Sounds great - I look forward to hearing that all went well!!

cheers
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  #258  
Old 12-10-2013, 02:22 AM
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Called dealer today and they also now have correct disk. However, I won't be able to get done until mid-Jan ( my fault not theirs) so look forward to seeing reports on whether this fixes or improves things!
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Old 12-13-2013, 02:34 AM
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Re: Jeep Navigation System Fail

Outcome of the upgrade.
My Jeep was given its 20,000 klm service but unable to load update as my 2012 Jeep for some reason is not listed on the vin numbers that need it. Will be interested how "allpally" went today with his upgrade and if it actually worked.
Jeep have opened another case number on my car however I am now ready to talk class action with anyone interested and am also about to send the link to this thread and a Youtube video to A Current Affair.
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Old 12-13-2013, 03:31 AM
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Quote:
Originally Posted by mhquay View Post
Outcome of the upgrade. My Jeep was given its 20,000 klm service but unable to load update as my 2012 Jeep for some reason is not listed on the vin numbers that need it.
What I find staggering is that they wait for you to turn up at the dealership before they check to see if your vin is in the list, so no chance to fix while you are there. My dealer did the same to me after I had driven 170k for the sole purpose of having the update done. If nothing positive comes from Allpally's visit, it is definitely time for the lawyers.
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Old 12-13-2013, 05:26 AM
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Re: Jeep Navigation System Fail

There is presently a case in the Tribunal in the ACT re the known faulty GPS. The preliminary mediation hearing is next week. If there can be no agreement by all parties, the matter proceeds to a judge.

I suggest you contact your state Dept of Fair Trade and begin lodging as it takes time for the application to be lodged, right of reply by Jeep and proceeding to mediation. You may also seek a refund for the cost of the unit, your time in negotiating with Jeep for a fix, your travel costs being cents per km as per ATO rate, your time to drive for the fix etc

Your state's consumer dept will give you guidance. Use them. While we do nothing, Jeep continues to treat customers badly. If enough people take action, lodge claims, expose the lies eg a fix will be available in two weeks - the sooner Jeep may take their obligations to Australian consumers seriously.
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  #262  
Old 12-13-2013, 05:55 AM
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I agree with above - lodge a complaint with DFT. I don't have Nav but I went through the DFT process for some other matters and had rectifications to my jeep carried out to the tune of around 3 grand. I didn't need to go to the tribunal as I got an early agreement with jeep but it seems to me to be an easy process. Initial complaint lodgment is easy - all on line.

Instead of posting here - lodge a complaint with DFT. The more that do the better for all.
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  #263  
Old 12-13-2013, 06:23 AM
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Re: Jeep Navigation System Fail

Well, had the supposed "fix" today.
Dealer confirmed installs went OK with no errors. The result was as follows
Nav update1 13dec13.jpg

However, I ran a small test to confirm whether I could notice any changes.
I ran a trip, from Sydney to Tuncurry.
The image below shows with a red line what the Jeep system routed, when selecting the "shortest route"
The green line shows the actual shortest, and most logical route.
tuncurry routing.jpg

From what I can see, the upgrade has made no positive impact in the way the system is performing, it still wants to add a further 10's of klms on the trip.
I truly doubt if Jeep Aust have the mentality to objectively look at the issue and come up with a viable solution. A $150 device will easily out perform the $,000's of system that Jeep have come up with.
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  #264  
Old 12-13-2013, 06:40 AM
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Re: Jeep Navigation System Fail

I know it has been tried before but I really think we now have enough of a story to interest A Current Affair.
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