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Jeep Navigation System Fail

87K views 614 replies 56 participants last post by  Hellipilot 
#1 · (Edited)
Jeep Navigation System = "Fail"

Hello Everyone

Please use this thread to post all of your Jeep Navigation System Fail examples.

I think that it would be good to put them all in one place.

Today we went on a day trip from Oakford to Hoddy's Well Archery centre that is near Toodyay.

1st photos are of the Nav system heading North on Tonkin Highway and needing to turn right (East) onto Roe Highway. The Jeep Nav System has us turn left onto Roe Highway, travel a couple of Kilometres West, Do a U-Turn then head back East past where we could have easily turned right. Note that this intersection an ability to turn right has been there probably about 15 years.


Untitled by Swampy, on Flickr


Untitled by Swampy, on Flickr


Untitled by Swampy, on Flickr

The next photo has the Jeep Nav System telling us repeatedly to do U-turns to get off Toodyay Road, even though this is the shortest route to get there. Note that Toodyay road has been there probably longer than I have. Note the time to destination is 1Hr and 13 minutes. We were actually less than 15 minutes away from our destination at that time.


Untitled by Swampy, on Flickr

End result is that we certainly got their OK and had great fun. Thankfully we were not relying on the Jeep Nav System otherwise we would have expended much more travel time.

Quite Simply: Jeep Navigation System = "Fail".
 
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#71 ·
I'm getting no love... I have provided the details as was requested, I have since sent a follow up email with no response.

Its pretty farked that we have to go to these lengths to get this sorted.

I guess I will start with the daily phone calls... or, worse... I will get my wife on to it and nobody wants that!
 
#72 ·
"We have created a customer case for you C259741 , We have noted your concern and confirmed what type of unit you have installed ,
Once the update has been released y6ou will be contacted by myself to make arrangements to have it performed at your local dealer ,

I have not been told a date as yet ."
 
#74 ·
Am i glad that i stuck to my guns and did not fall for the sales pitch and refused to go with the in built nav system
It was way too dear any way in Australia about $2,800 plus i have seen it up $3,500
Our dealers like to rip us off and gouge a bit
 
#75 ·
Those of us with Overlands didn't have the option, however in my case the Satnav was not the selling point. That aside it is no excuse that the system is poor....like having ventilated seats that blow hot air rather than chilled air, or active cruise control that suddenly decides to accelerate into the car ahead. When the system works OK....and in some cases it does, its a nice luxury, voice activated navigation, not too bad POI's, OK graphics etc.....but when it doesn't, it has the potential to be downright dangerous. In other words, it cannot be entirely trusted and should have been fixed months ago....no question......not an updated Gracenotes release that we are getting fobbed off with. If I was Navteq, I wouldn't put my name to it. Maybe a couple of seriously negative comments on their facebook page might stir things up a bit.
 
#79 ·
Not yet. Just got back on deck and catching up with the latest posts. My gripe isn't with the routing, more so with it not finding street addresses 10km away but suggesting one 2000km away unless I tell the system the suburb (city) first. It's not that the address is not there, the trick is to find it via inputting city names first then it guides me no problem. My general travel takes me up and down the M1, Rocky to Sydney.....the system can cope with that!
 
#78 ·
That's just what Jeep want you to say. It is nothing to do with Navteq. Your contract is with Jeep and despite all the stories the fact is they have known of this fault since at least Dec 2011, they have advised in writing to a number of owners that a fix will be available "shortly" or within "a couple of months". Just a couple of weeks ago I was told by Jeep Customer Care - and I quote here - "We can't fix it". And that is suppose to be OK.

So keep calling them every week. Keep asking why. Report the matter to the ACCC. Go and register with your state department of fair trade or consumer affairs. They have gotten away with it because their customers have accepted that paying for a $2.5K sat nav that doesn't work is just too hard. Don't let that happen.
 
#80 ·
Spoke to Jeep again today and they assure me they are doing something about it but they will not give me a date for it to be fixed. They also acknowledge that the maps are outdated and are 2011. They also said to speak to the dealer which I did but they also had no knowledge of the nav issue and said it was new to them.
 
#81 ·
As soon as they told you to "speak to the dealer" you know it's a sham.

The dealers can only do what Jeep HQ tell them. As example, jeep Customer Care emailed me in Feb/March and told me they had a fix. They asked me to tell them the closest dealer and they would send the "fix" to them for an upgrade. I drove 500 Kim's to my closest dealer who took under an hour to install the "tested" fix. And no, it made no difference.

So fixes are controlled by HO. They are just getting rid of you so you stop bothering them.

Go after them. In my experience, I feel they treat their customers as idiots and don't care how disappointed and upset they are.
 
#82 ·
I think the ACCC will be the only course of action to make them understand we are serious. If we all report this to them, they have no defense once we lodge a formal complaint.
I have only used the satnav 5 times and twice it suffered from NFI. This is in Sydney Metro area.
 
#83 ·
I think the ACCC will be the only course of action to make them understand we are serious. If we all report this to them, they have no defense once we lodge a formal complaint.
I have only used the satnav 5 times and twice it suffered from NFI. This is in Sydney Metro area.
I dont bother using the satnav. Except when I want to have a laugh at the ridiculous routes it gives me:cool:
 
#86 ·
Re: Jeep Navigation System Fail and diff whine

I have had my Trailhawk for 2 days now. A mixture of delight and disappointment.

Rides brilliantly, comfortable, almost everything works well, looks great.

However,

First time I used the GPS was a fail.

A simple trip to the local shops - about 15k, became a 45k run using the freeway.

Switching from fastest route to shortest route calculation did not make any difference. However, when I told the GPS to ignore freeways, it did select the right route. Hard to tell if this is dud software or dud mapping data.

Count me in to any class action.

There is a smell of exhaust fumes in the cockpit if the A/C is not on recycle.

Also, at any speed over about 40 k, there is a pronounced whine coming from the rear - in the old days I would have suspected a badly adjusted diff.

Is this likely to fade as the car wears in or is it back to the dealer for me?
 
#87 ·
I seem to remember that there is a TSB for a faulty turbo gasket that can put fumes int he cabin. Might be best to get it to a dealer to get ti sorted.
 
#89 ·
Also, be sure to lodge your Nav System with Customer Care as a complaint and get a case no. That way if they are ever able to get a fix organized, you will be on the hit list. Ask for Tracy.
 
#94 ·
#100 ·
LOL. Yes. First of all it was June 2012, then July 2012, then Aug, 2012, then Sept 2012, then Oct 2012, then Nov 2012, then Dec 2012, then Jan 2013, then Feb 2013, then Mar 2013, then ........ Get the picture?
 
#101 ·
Regardless of the misleading and faulty routing in the Jeep GPS, I think we can all agree that the Jeep GPS is basic. I think anyone who has any experience with a Tom Tom or Garmin, or even the aldi $49.95 GPS will know what a reliable GPS should do.

Now the good news. Today I took my Jeep into the Canberra Dealer where Craig Rosevear of Jeep HO had sent the map update disks. They have uploaded the disks and I tested it against known routes that previously had instructed us to go via capital cities making the GPS unuseable. Here are the examples of my tests:

Canberra to Batemans Bay - last week via Sydney and 512 kms. Today on the Jeep GPS 148kms, travelling the same as Google and Tom Tom.

Canberra to Dubbo - last week via Sydney and 618 kms. Today by Jeep GPS 407kms, travelling the same as Google and Tom Tom.

Canberra to Bendigo - last week via Melbourne and 778 kms. Today by Jeep GPS 650km, travelling the same as Google and Tom Tom.

POIs - at least Bunnings is no longer in NZ. Under Emergency it shows 2 hospitals in Canberra (correct) but another in Braidwood. Missed the Queanbeyan hospital, another major regional hospital only 8 kms away. So I guess in an emergency I would prefer to use my mobile phone to check.

THIS UPDATE WAS FREE. SO IT SHOULD BE AFTER PROMISING A FIX FOR ALMOST 18 MONTHS.

AND A BIG THANK YOU TO CANBERRA A.C.T. DEPARTMENT OF FAIR TRADING - THIS RESULT IS ONLY BECAUSE OF THEIR LETTERS, EMAILS AND CALLS OVER THE LAST FEW MONTHS.

Jeep certainly wasn't interested in my welfare. I have a stat declaration from another Jeep owner, in preparation for a court case, that even up to 24 April 2013 Tracey at Jeep customer service was telling people she knew nothing about the navigation routing issues.

Not a wise idea, Tracey and Jeep. The internet makes for a small world.

Why not contact Jeep Customer Care and ask for your free GPS update - Tracey can be reached on 1300 133 079.

Good luck!
 
#103 ·
Now the good news. Today I took my Jeep into the Canberra Dealer where Craig Rosevear of Jeep HO had sent the map update disks. They have uploaded the disks and I tested it against known routes that previously had instructed us to go via capital cities making the GPS unuseable. Here are the examples of my tests:

Good luck!
Can you supply the Software and Nav Database versions

Mine is currently
Software 2.126
and
Nav Database A 1112 4.2.1

Thanks
 
#104 ·
Craig Rosevear of Jeep HO
I have had some dealings with Craig Rosevear and I have found him to be very reponsive. A good bloke trying to do the right thing at Jeep.
 
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