Go Back   Jeep Garage - Jeep Forum > Jeep Platform Discussion > Grand Cherokee - WK2 - > Export Grand Cherokee 2011+

Join Jeep Garage Today
Reply
 
Thread Tools Display Modes
 
  #409  
Old 03-13-2014, 06:29 PM
Premium Member
My Jeep: 2013 3.0L WK2
 
Join Date: Sep 2012
Location: Brisbane Queensland. Australia
Posts: 596
Thanks: 2
Thanked 14 Times in 11 Posts
Rep Power: 1335
fwdjeep is on a distinguished road
Quote:
Originally Posted by Orpheus View Post
Just rang another dealer in Newcastle.
Yes, the lass is aware of a software update for selected models.
No, she believes the disk hasn't arrived yet.
Nice kid, but she can only say what she's been told.
I think there's a glimmer of hope that something might happen in the next few weeks, but I don't recommend any breath-holding.
Its like that dim growing to a bright light you see as you die.
__________________

__________________
fwdjeep
Brisbane Queensland Australia
Jeep Grand Cherokee - Bright Silver - Limited
Quatra air Lift - Adventure Off Road Pack II
Rock Rails
Front Recovery hook
"Just need a Bigger Boat"
Reply With Quote
  #410  
Old 03-13-2014, 10:03 PM
Member
 
Join Date: Nov 2012
Location: Canberra Australia
Posts: 51
Thanks: 0
Thanked 2 Times in 1 Post
Rep Power: 1536
Bungendore has a reputation beyond reputeBungendore has a reputation beyond reputeBungendore has a reputation beyond reputeBungendore has a reputation beyond reputeBungendore has a reputation beyond reputeBungendore has a reputation beyond reputeBungendore has a reputation beyond reputeBungendore has a reputation beyond reputeBungendore has a reputation beyond reputeBungendore has a reputation beyond reputeBungendore has a reputation beyond repute
Re: Jeep Navigation System Fail

Folks!!!

Let's get those fingers to the phones. Call Jeep Customer Assist. That's:

1300 133 079

Yes, that's right:

1300 133 079

Ask them to specific. Ask them to ensure your call is recorded and asking them (again!) when you will get your letter. Get it documented.

Call and keep them busy on a Friday afternoon!!
__________________

__________________
Reply With Quote
  #411  
Old 03-13-2014, 10:41 PM
ENFORCER's Avatar
Premium Member
My Jeep: 2014 6.4L WK2
 
Join Date: May 2011
Location: Sydney, Australia
Posts: 1,989
Thanks: 23
Thanked 89 Times in 71 Posts
Rep Power: 321993
ENFORCER has a reputation beyond reputeENFORCER has a reputation beyond reputeENFORCER has a reputation beyond reputeENFORCER has a reputation beyond reputeENFORCER has a reputation beyond reputeENFORCER has a reputation beyond reputeENFORCER has a reputation beyond reputeENFORCER has a reputation beyond reputeENFORCER has a reputation beyond reputeENFORCER has a reputation beyond reputeENFORCER has a reputation beyond repute
Re: Jeep Navigation System Fail

I called them up and the helpdesk is staffed by Temps, as the permanents are in training.
So I would suggest you wait until next week.
I thought I would also call my friendly service centre and they said they just got the 2014/15 map disks, but had not had a chance to do one.

I booked my car in to be the Test car on Wednesday, so I will let you all know if it works.
__________________
Previous Ride = 2011 JGC CRD Overland
Current Ride = 2014 Silver JGC SRT with Pano, HK and Spider monkeys.
Mods = CLSTech Ribbon Mod
Reply With Quote
  #412  
Old 03-13-2014, 11:12 PM
SNUKE's Avatar
Premium Member
My Jeep: 2014 3.0L WK2
 
Join Date: Jan 2013
Location: Sydney, Aus
Posts: 2,851
Thanks: 68
Thanked 267 Times in 217 Posts
Rep Power: 5534
SNUKE has a reputation beyond reputeSNUKE has a reputation beyond reputeSNUKE has a reputation beyond reputeSNUKE has a reputation beyond reputeSNUKE has a reputation beyond reputeSNUKE has a reputation beyond reputeSNUKE has a reputation beyond reputeSNUKE has a reputation beyond reputeSNUKE has a reputation beyond reputeSNUKE has a reputation beyond reputeSNUKE has a reputation beyond repute
Garage
Re: Jeep Navigation System Fail

Quote:
Originally Posted by ENFORCER View Post
as the permanents are in training.
You’re funny.
__________________
I'm just want it for the "shorter headlamps".

MY14 GC Limited, 3.0 CRD, Lux II, Granite Crystal, 18" Wheels, Tubular Side Steps.
Could I get my avatar much larger?
Ordered: July 7 2013 Delivered Nov 25th
Reply With Quote
  #413  
Old 03-13-2014, 11:20 PM
allypally's Avatar
Premium Member
My Jeep: 2012 3.0L WK2
 
Join Date: Aug 2011
Location: NW Sydney
Posts: 2,160
Thanks: 24
Thanked 125 Times in 104 Posts
Rep Power: 55563
allypally has a reputation beyond reputeallypally has a reputation beyond reputeallypally has a reputation beyond reputeallypally has a reputation beyond reputeallypally has a reputation beyond reputeallypally has a reputation beyond reputeallypally has a reputation beyond reputeallypally has a reputation beyond reputeallypally has a reputation beyond reputeallypally has a reputation beyond reputeallypally has a reputation beyond repute
Re: Jeep Navigation System Fail

What are they training for?
Bet it's not Customer relations.
More like it's the "How to truly believe in your own lies and fantasies." with the followup course (only for graduates of the 1st course) "How to stretch 2 weeks into infinity"
__________________
MY12 Overland CRD
Cherry Red
Saddle Interior.
Front Recovery Hook.
Reply With Quote
  #414  
Old 03-13-2014, 11:24 PM
Premium Member
My Jeep: 2014 3.0L WK2
 
Join Date: Dec 2013
Location: Perth, West Australia
Posts: 54
Thanks: 2
Thanked 0 Times in 0 Posts
Rep Power: 331
ZekiAU is on a distinguished road
Re: Jeep Navigation System Fail

Quote:
Originally Posted by allypally View Post
What are they training for?
Bet it's not Customer relations.
More like it's the "How to truly believe in your own lies and fantasies." with the followup course (only for graduates of the 1st course) "How to stretch 2 weeks into infinity"
Re-training them on what phrases to read off the script

"Focus groups have given the feed back that '2 weeks' has been used too much, and now has a negative connotation - all your scripts will be amended to read 'a fortnight', and we expect customer satisfaction will improve 100%++"

Edit: Wow, Just tried calling over a different issue. Put on hold after asking the question, then they take off hold and hang up. Call back, they pick up from the robot and hang up immediately

Training success, complaints received through the phone line down by 100%?
__________________
Reply With Quote
  #415  
Old 03-14-2014, 12:11 AM
Premium Member
My Jeep: 2013 3.0L
 
Join Date: May 2013
Location: Lake Macquarie
Posts: 97
Thanks: 1
Thanked 5 Times in 5 Posts
Rep Power: 591
Fatboy is on a distinguished road
Garage
Re: Jeep Navigation System Fail

Quote:
Originally Posted by ZekiAU View Post
Training success, complaints received through the phone line down by 100%?
It's Friday afternoon - all the phones are diverted to their mobiles - they are at the pub.

They will only answer if the boss calls.
__________________
Reply With Quote
  #416  
Old 03-14-2014, 06:57 AM
allypally's Avatar
Premium Member
My Jeep: 2012 3.0L WK2
 
Join Date: Aug 2011
Location: NW Sydney
Posts: 2,160
Thanks: 24
Thanked 125 Times in 104 Posts
Rep Power: 55563
allypally has a reputation beyond reputeallypally has a reputation beyond reputeallypally has a reputation beyond reputeallypally has a reputation beyond reputeallypally has a reputation beyond reputeallypally has a reputation beyond reputeallypally has a reputation beyond reputeallypally has a reputation beyond reputeallypally has a reputation beyond reputeallypally has a reputation beyond reputeallypally has a reputation beyond repute
Re: Jeep Navigation System Fail

Quote:
Originally Posted by Fatboy View Post
It's Friday afternoon - all the phones are diverted to their mobiles - they are at the pub.

They will only answer if the boss calls.
NAH. Their IT changed the ringtone on their phones. Now they are looking at each other trying to determine what the noise is, and what to do about it.
__________________
MY12 Overland CRD
Cherry Red
Saddle Interior.
Front Recovery Hook.
Reply With Quote
  #417  
Old 03-14-2014, 07:20 AM
Sege's Avatar
Member
My Jeep: 2012 3.0L WK2
 
Join Date: May 2011
Location: Perth Western Australia
Posts: 180
Thanks: 24
Thanked 2 Times in 2 Posts
Rep Power: 1406
Sege is on a distinguished road
Re: Jeep Navigation System Fail

Quote:
Originally Posted by Fatboy View Post
It's Friday afternoon - all the phones are diverted to their mobiles - they are at the pub.

They will only answer if the boss calls.
Nah they couldn't find the Pub!
__________________
Reply With Quote
  #418  
Old 03-15-2014, 04:32 AM
Member
My Jeep: 2013 3.0L WK2
 
Join Date: Oct 2012
Location: Wagga Wagga, Australia
Posts: 102
Thanks: 0
Thanked 4 Times in 4 Posts
Rep Power: 804
Roachy is on a distinguished road
Re: Jeep Navigation System Fail

Probably still on their way there following jeeps satnav - 150kms for what would normally be 500m down the road.
__________________
MY13 Overland CRD - Bright White
Catch Can, Rock Rails, Front Recovery Hook,
JW Speaker LED Fogs and Remote Start.
Reply With Quote
  #419  
Old 03-18-2014, 02:51 AM
Member
 
Join Date: Nov 2012
Location: Canberra Australia
Posts: 51
Thanks: 0
Thanked 2 Times in 1 Post
Rep Power: 1536
Bungendore has a reputation beyond reputeBungendore has a reputation beyond reputeBungendore has a reputation beyond reputeBungendore has a reputation beyond reputeBungendore has a reputation beyond reputeBungendore has a reputation beyond reputeBungendore has a reputation beyond reputeBungendore has a reputation beyond reputeBungendore has a reputation beyond reputeBungendore has a reputation beyond reputeBungendore has a reputation beyond repute
Re: Jeep Navigation System Fail

This will make your week. Have a look at the NRMA's Open Road Magazine (March/April 2014) that just came in the mail. Front cover picture of Jeep at Wilpena. Key article is entitled "Bound for South Australia" - 4 pages of story and pictures of journalist with his caravan and Jeep travelling from the Barossa to Flinders Ranges.

The next bit I am going to put in capital letters. Yup, I know it is yelling. But I so enjoyed the article - let me quote from page 55 of the NRMA mag:

IT IS ONLY AROUND THE CORNER TO MAGGIE BEER'S FARM SHOP, ALTHOUGH AFTER EARLIER BEING GUIDED BY OUR GPS, CARAVAN IN TOW, DOWN A CLOSED DIRT ROAD AND THEN THROUGH A PADDOCK (THIS GENUINELY HAPPENED), WE GET DIRECTIONS BEFORE WE SET OFF.

Notice the Jeep on the front cover, Jeep in the article on dirt road with caravan, Jeep in caravan park........Pages 54 - 57.

More media coverage than sponsoring the races, polo and football put together. Nice one Jeep!!
__________________
Reply With Quote
  #420  
Old 03-18-2014, 03:10 AM
allypally's Avatar
Premium Member
My Jeep: 2012 3.0L WK2
 
Join Date: Aug 2011
Location: NW Sydney
Posts: 2,160
Thanks: 24
Thanked 125 Times in 104 Posts
Rep Power: 55563
allypally has a reputation beyond reputeallypally has a reputation beyond reputeallypally has a reputation beyond reputeallypally has a reputation beyond reputeallypally has a reputation beyond reputeallypally has a reputation beyond reputeallypally has a reputation beyond reputeallypally has a reputation beyond reputeallypally has a reputation beyond reputeallypally has a reputation beyond reputeallypally has a reputation beyond repute
Re: Jeep Navigation System Fail

Are the letters here yet? Are the letters here yet?
Are the letters here yet? Are the letters here yet?
Are the letters here yet? Are the letters here yet?
Are the letters here yet? Are the letters here yet?
Are the letters here yet? Are the letters here yet?
Ohhhh. I forgot. They will arrive in 2 weeks time.
__________________

__________________
MY12 Overland CRD
Cherry Red
Saddle Interior.
Front Recovery Hook.
Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Navigation System Quirks Swampy Export Grand Cherokee 2011+ 210 08-30-2013 07:39 PM
Navigation System rjbotella Audio/Visual/Navigation 4 03-28-2012 09:49 PM
navigation system MID1 Audio/Visual/Navigation 5 03-24-2012 08:49 PM
Navigation System rjbotella Audio/Visual/Navigation 1 10-26-2011 08:56 PM
New Navigation System for Chrysler pbm317 Grand Cherokee - WK2 - 25 11-16-2010 05:01 AM

Powered by vBadvanced CMPS v3.2.3

All times are GMT -5. The time now is 07:18 PM.


Powered by vBulletin® Version 3.8.8 Beta 4
Copyright ©2000 - 2014, vBulletin Solutions, Inc.
Copyright 2012 - JeepGarage.Org
The Jeep Grand Cherokee Owners Community