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  #589  
Old 05-20-2014, 08:45 AM
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Re: Jeep Navigation System Fail

Quote:
Originally Posted by Rocksfly View Post
If it is the HiTv it is running IGoPrimo which is a pretty cool smooth running system.
HiTv stated they would put out yearly updates, to be purchased of course.

Cheers
I forgot what the end of yours was, are you getting one with aftermarket Nav installed, or passed on it due to warranty concerns?
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  #590  
Old 05-21-2014, 12:37 AM
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Quote:
Originally Posted by SNUKE View Post

I forgot what the end of yours was, are you getting one with aftermarket Nav installed, or passed on it due to warranty concerns?
Snuke

I was advised by JA that the install would void the warranty on the head unit.
HITV unit has a ribbon soldered into the head unit along with some software additions.
The fact they have to open the head unit was the clincher for JA on the warranty decision.

Just yesterday I revisited this with my Sydney Dealer and he agreed with my decision to pull it from the contract.

The was a dealership in Vic who had advertised Laredo with sat nav around /just after Christmas, they pulled that program since then. Salesman also told me they had sold a bunch of Laredos but lots of unhappy customers waiting to get the sat nav installed. Don't know if HITV couldn't supply or if dealer was advised by JA that had unit warranty was at risk.

The system allegedly works well there is a short video on YouTube they can also fit REVERSE CAMERA to the system at time of install.

Should I proceed and get extended warranty I might revisit this system down the track once all warranties have expired.

Cheers
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  #591  
Old 05-28-2014, 01:13 AM
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Re: Jeep Navigation System Fail

I've been an infrequent visitor to the forums for a few months, been overseas and tied up with work so I hadn't kept abreast of the latest in this saga. Only found out about the update today by chance when I took my Jeep in for a service - I have never received the letter, notwithstanding I have had a case with JA on this issue since January 2013. I emailed the following to GlennJones today:
__________________________________________________ ____________

Good afternoon Glenn

By way of introduction I am a very happy owner of a jeep, and a very unhappy jeep owner. By that I mean I love my vehicle, but am totally unimpressed with the level of customer service by Jeep Australia.

I haven’t had a lot of issues with my Jeep, but when I have, I have been given the run around by Jeep Australia ad infinitum. Promises made are not kept, fixes promised take many months to eventually materialise.

Now my specific issue is to do with the Satnav. I have complained in writing about the erratic routing to Jeep Australia in a detailed email to Shona Ruse on 29/01/13 ( Case File #229363). Despite follow up calls over the next 12 months and promises of a fix, nothing was done. I wrote again in January 2014 with no response, although Shona did read my email. On that date I did make it clear that the delay in finding a fix was unacceptable.

I am aware of the Tribunal Decision from the ACT from February 2014 relating to another Jeep owner and the undertaking by Jeep Australia to contact all affected owners within weeks with a solution. I am also aware of the responses you and your team have made to various owners promising the letters would be sent out within “two weeks” and after two months, the letters with a deadline of 31 May were sent out to some owners.

To date, I have not received a letter, a phone call, an email or any other form of communication offering me a fix or an update. It was only by chance that my jeep was due for service today and I found out about the letter. Fortunately, my dealer was aware of the issue and is applying the update for me.

This is very poor form on the part of Jeep Australia and contrary to the undertaking that was given to the Tribunal that all affected customers would be contacted. The fact that I have not received any correspondence from Jeep Australia some 16 months after first raising the issue speaks volumes to me about the contempt with which customer issues are dealt with.

I am sure I am not the only customer that has not received the promised letter. I am incredulous that Jeep Australia attempted to place a time limit of 31 May 2014 for this fix and tie it to a factory service, when the letters were not sent out to (some) customers until March or April. Given that there is a six month service interval there are many owners who may not be able to take advantage of the map upgrade depending on when their next service is due.

I am writing to you to place this on record that Jeep Australia has not advised all affected customers as required. I respectfully suggest you take measures to ensure that ALL affected owners have been notified and the deadline of 31 May 2014 be revoked.

I am posting a copy of my correspondence to you on Jeepgarage.org for the information of other owners.
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After reading this forum I would urge anyone who has been knocked back because they didn't have a service due to take up the matter with their respective Consumer Tribunal.
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  #592  
Old 05-28-2014, 02:41 AM
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Quote:
Originally Posted by selous View Post
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Good afternoon Glenn
.....
Good job.
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  #593  
Old 05-28-2014, 04:50 AM
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Re: Jeep Navigation System Fail

Here here.
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