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  #589  
Old 05-20-2014, 08:45 AM
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Re: Jeep Navigation System Fail

Quote:
Originally Posted by Rocksfly View Post
If it is the HiTv it is running IGoPrimo which is a pretty cool smooth running system.
HiTv stated they would put out yearly updates, to be purchased of course.

Cheers
I forgot what the end of yours was, are you getting one with aftermarket Nav installed, or passed on it due to warranty concerns?
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  #590  
Old 05-21-2014, 12:37 AM
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Quote:
Originally Posted by SNUKE View Post

I forgot what the end of yours was, are you getting one with aftermarket Nav installed, or passed on it due to warranty concerns?
Snuke

I was advised by JA that the install would void the warranty on the head unit.
HITV unit has a ribbon soldered into the head unit along with some software additions.
The fact they have to open the head unit was the clincher for JA on the warranty decision.

Just yesterday I revisited this with my Sydney Dealer and he agreed with my decision to pull it from the contract.

The was a dealership in Vic who had advertised Laredo with sat nav around /just after Christmas, they pulled that program since then. Salesman also told me they had sold a bunch of Laredos but lots of unhappy customers waiting to get the sat nav installed. Don't know if HITV couldn't supply or if dealer was advised by JA that had unit warranty was at risk.

The system allegedly works well there is a short video on YouTube they can also fit REVERSE CAMERA to the system at time of install.

Should I proceed and get extended warranty I might revisit this system down the track once all warranties have expired.

Cheers
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  #591  
Old 05-28-2014, 01:13 AM
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Re: Jeep Navigation System Fail

I've been an infrequent visitor to the forums for a few months, been overseas and tied up with work so I hadn't kept abreast of the latest in this saga. Only found out about the update today by chance when I took my Jeep in for a service - I have never received the letter, notwithstanding I have had a case with JA on this issue since January 2013. I emailed the following to GlennJones today:
__________________________________________________ ____________

Good afternoon Glenn

By way of introduction I am a very happy owner of a jeep, and a very unhappy jeep owner. By that I mean I love my vehicle, but am totally unimpressed with the level of customer service by Jeep Australia.

I haven’t had a lot of issues with my Jeep, but when I have, I have been given the run around by Jeep Australia ad infinitum. Promises made are not kept, fixes promised take many months to eventually materialise.

Now my specific issue is to do with the Satnav. I have complained in writing about the erratic routing to Jeep Australia in a detailed email to Shona Ruse on 29/01/13 ( Case File #229363). Despite follow up calls over the next 12 months and promises of a fix, nothing was done. I wrote again in January 2014 with no response, although Shona did read my email. On that date I did make it clear that the delay in finding a fix was unacceptable.

I am aware of the Tribunal Decision from the ACT from February 2014 relating to another Jeep owner and the undertaking by Jeep Australia to contact all affected owners within weeks with a solution. I am also aware of the responses you and your team have made to various owners promising the letters would be sent out within “two weeks” and after two months, the letters with a deadline of 31 May were sent out to some owners.

To date, I have not received a letter, a phone call, an email or any other form of communication offering me a fix or an update. It was only by chance that my jeep was due for service today and I found out about the letter. Fortunately, my dealer was aware of the issue and is applying the update for me.

This is very poor form on the part of Jeep Australia and contrary to the undertaking that was given to the Tribunal that all affected customers would be contacted. The fact that I have not received any correspondence from Jeep Australia some 16 months after first raising the issue speaks volumes to me about the contempt with which customer issues are dealt with.

I am sure I am not the only customer that has not received the promised letter. I am incredulous that Jeep Australia attempted to place a time limit of 31 May 2014 for this fix and tie it to a factory service, when the letters were not sent out to (some) customers until March or April. Given that there is a six month service interval there are many owners who may not be able to take advantage of the map upgrade depending on when their next service is due.

I am writing to you to place this on record that Jeep Australia has not advised all affected customers as required. I respectfully suggest you take measures to ensure that ALL affected owners have been notified and the deadline of 31 May 2014 be revoked.

I am posting a copy of my correspondence to you on Jeepgarage.org for the information of other owners.
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After reading this forum I would urge anyone who has been knocked back because they didn't have a service due to take up the matter with their respective Consumer Tribunal.
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  #592  
Old 05-28-2014, 02:41 AM
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Quote:
Originally Posted by selous View Post
__________________________________________________ ____________

Good afternoon Glenn
.....
Good job.
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  #593  
Old 05-28-2014, 04:50 AM
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Re: Jeep Navigation System Fail

Here here.
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  #594  
Old 10-07-2015, 03:39 PM
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Re: Jeep Navigation System Fail

Whilst it has been over a year since the last reply on the thread I took MY2013 Overland for service yesterday after complaining about the SatNAv for 18 months to the dealer with no offer to fix it. I had not received the letter for the free update in 2014 and was told in no uncertain terms by Suttons Jeep in Sydney I would have to pay $145+GST for the map upgrades which they were not confident would fix my problem.
Well aren't i now greatful for the wonders of google that lead me to this 50 pages of owners experiencing exactly the same problems. As i read the full 50 pages i was so happy to see it wasn't just me imagining the SatNAv faults. The worst thing is that once again my local dealer has lied to my face saying that there is NO problem and they are unaware of any faults with the nav system, every time I report a fault to them at service I get this standard line, now finding that all faults have been documented on this forum.
Looks like Ill be on the phone to Jeep customer service all morning.
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  #595  
Old 10-07-2015, 04:45 PM
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Re: Jeep Navigation System Fail

Quote:
Originally Posted by ao767brad View Post
Suttons Jeep in Sydney I would have to pay $145+GST for the map upgrades which they were not confident would fix my problem.

Looks like Ill be on the phone to Jeep customer service all morning.
Suttons Waitara? They are definitely aware of the issue and did my update at no charge - My quoting "fitness for purpose" and ACCC did provide encouragement during my many calls and emails to customer service.

The mapping is still crappy after the upgrade, but it is substantially better than the original.

good luck with Jeep.
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  #596  
Old 10-07-2015, 05:07 PM
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Re: Jeep Navigation System Fail

I had the nav software updated without the upgraded maps at Suttons in Link road at no cost. I had complained for quite a while but at least they did acknowledge the fault. The fix seems to have worked OK but occasionally get the odd direction or road not on the database message.
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  #597  
Old 10-07-2015, 06:17 PM
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Re: Jeep Navigation System Fail

Quote:
Originally Posted by overlandnewbie View Post
I had the nav software updated without the upgraded maps at Suttons in Link road at no cost. I had complained for quite a while but at least they did acknowledge the fault. The fix seems to have worked OK but occasionally get the odd direction or road not on the database message.
There were 2 TSBs relating to this. The first one TSB: 08-066-13 ( replaced by TSB 08-027-14 http://www.wk2jeeps.com/tsb/tsb_wk2_0802714.pdf). This one was for the software upgrade to version 2.184 and didn't improve the routing for me.

The 2nd one was TSB: 08-070-13c.(http://www.wk2jeeps.com/tsb/tsb_wk2_0807013c.pdf). This TSB is for a Navigation map update to correct "map inaccurate results". The TSB refers to my2012 models, but Jeep finally admitted it related to my13 vehicles also. When this was applied to my Trailhawk, the routing was substantially better - no more having to drive 20km to the expressway to visit the local shops 3km away. Both TSBs are "reimbursable within the provisions of warranty".
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  #598  
Old 10-07-2015, 06:42 PM
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Re: Jeep Navigation System Fail

Quote:
Originally Posted by Fatboy View Post
There were 2 TSBs relating to this. The first one TSB: 08-066-13 ( replaced by TSB 08-027-14 http://www.wk2jeeps.com/tsb/tsb_wk2_0802714.pdf). This one was for the software upgrade to version 2.184 and didn't improve the routing for me.

The 2nd one was TSB: 08-070-13c.(http://www.wk2jeeps.com/tsb/tsb_wk2_0807013c.pdf). This TSB is for a Navigation map update to correct "map inaccurate results". The TSB refers to my2012 models, but Jeep finally admitted it related to my13 vehicles also. When this was applied to my Trailhawk, the routing was substantially better - no more having to drive 20km to the expressway to visit the local shops 3km away. Both TSBs are "reimbursable within the provisions of warranty".
The 2nd TSB you refer to says:

Is the application software level at 2.184? (Fig. 4).
a. No >>> Perform service bulletin 08-066-13 first, before proceeding with this bulletin.
b. Yes >>> proceed to
Step #7
.
7. Is the database software level at 4.3.1 or higher? (Fig. 4).
a. Yes >>> This service bulletin doesn't pertain, normal diagnostic should be performed


Just checked my Overland and in System Information I have Application 2.184 and Database Software level 4.5.0.

What is normal diagnostic and would it improve the system that I am currently on. Can I expect this to be done under warranty at my next service?
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  #599  
Old 10-07-2015, 07:50 PM
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Re: Jeep Navigation System Fail

Quote:
Originally Posted by overlandnewbie View Post

Just checked my Overland and in System Information I have Application 2.184 and Database Software level 4.5.0.
The update included a mapping update too, my maps went to version HPT3 - A 1329 - see attached image. I think this is the latest.
Attached Images
File Type: jpg mapversion.jpg (60.2 KB, 16 views)
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  #600  
Old 10-07-2015, 08:58 PM
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Re: Jeep Navigation System Fail

Thanks for posting the additional details as my software is Application 2.126, with Database A1112 4.2.1 I can only imagine once again Suttons Waitara have tried to stiff me for $160. Makes me wonder if I paid the $160 whether they would also have charged Jeep Australia for doing it under the TSB during warranty? I will give Jeep customer service their 48 hours to reply then post a follow up.
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