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Jeep Navigation System Fail

87K views 614 replies 56 participants last post by  Hellipilot 
#1 · (Edited)
Jeep Navigation System = "Fail"

Hello Everyone

Please use this thread to post all of your Jeep Navigation System Fail examples.

I think that it would be good to put them all in one place.

Today we went on a day trip from Oakford to Hoddy's Well Archery centre that is near Toodyay.

1st photos are of the Nav system heading North on Tonkin Highway and needing to turn right (East) onto Roe Highway. The Jeep Nav System has us turn left onto Roe Highway, travel a couple of Kilometres West, Do a U-Turn then head back East past where we could have easily turned right. Note that this intersection an ability to turn right has been there probably about 15 years.


Untitled by Swampy, on Flickr


Untitled by Swampy, on Flickr


Untitled by Swampy, on Flickr

The next photo has the Jeep Nav System telling us repeatedly to do U-turns to get off Toodyay Road, even though this is the shortest route to get there. Note that Toodyay road has been there probably longer than I have. Note the time to destination is 1Hr and 13 minutes. We were actually less than 15 minutes away from our destination at that time.


Untitled by Swampy, on Flickr

End result is that we certainly got their OK and had great fun. Thankfully we were not relying on the Jeep Nav System otherwise we would have expended much more travel time.

Quite Simply: Jeep Navigation System = "Fail".
 
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4
#2 ·
One reason i did go for this expensive item when i purchased by GC
 
#4 ·
Did NOT
Could not justify the costs and from previous posts was aware of issues with system, a well as costs to up date maps
 
#5 ·
We bought the Overland so the Sat Nav is standard however we rely on the SatNav and it was part of our decision making. Back when we ordered the vehicle I did not see any hint of the Sat Nav being as useless as it currently is. Probably because back then not many peolple had Overlands or had the Sat Nav optioned.

It's a little embarrasing when travelling and people want to check out the Jeep Overland and are suitably impressed. Then they see the TomTom hanging from the windscreen and they are surprised that the Top of the Range Grand Cherokee doesn't hav a Sat Nav. I then explain it does but is more or less unusable and they have a little laugh.

I think on the other models if you want to option the Sat Nav its about $3,500?

I certainly wouldn't pay $5 for it.
 
#9 ·
I can assure you that I will not be paying for the maps. I highlighted the issue with Jeep 2 months into owners ship and regularly sisnce then.

I'm looking forward to the conversation should they suggest that I pay for them.
 
#11 ·
Heres a couple of useless directions out of wagga. The first is from Wagga to Temora with the gps routing out via Narranderra and Leeton making instead of a 100km trip into a 230km trip. As can be seen the Olympic Hwy is shown but gps just wont use it. Same with Wagga to Culcairn (2nd pic) and Wagga to Albury (3rd) with it routing out the Hume instead of the direct route down the Olympic Hwy. The unit is fine around town but useless on long trips due to not using 'unverified' major roads.
 

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#12 ·
My understanding is it is not the maps that are the problem or need updating. The problem is the program that deciphers the route to take. I was advised by Customer Care that it was being addressed and an updated would be issued June 2012.

Still waiting.

One of my reasons for going for the Overland was the Sat Nav at it is useless around Sydney. Last time I used to direct be to the nearest Bunnings it came up with the nearest in Brisbane!!!
 
#13 ·
My understanding is it is not the maps that are the problem or need updating. The problem is the program that deciphers the route to take.
Bit of both. The Navtech maps has many roads unverified, some roads here in the West are major roads and been there 30 years!

The other problem is that the Jeep Nav will not navigate on unverified roads if there is another alternative available, even if it does take you hundreds of kilometres out the way.

At the end of the day, it is Chrysler Jeeps problem to fix.
 
#14 ·
I agree. If only it would let you pick the 'uncertified' roads as an option it would probably be ok. Jeep should should be ashamed to put this load of garbage into their cars.
 
#16 ·
I sent this today to Shona at Jeep Customer Service in Melbourne in which I raised the stuck in sand issue, the heat damage to the DRL and my satnav issues:

The other issue I raised which I would think needs to be addressed above dealer level is the routing algorithms programmed into the satnav. I have effectively stopped using mine because I find the calculated route is usually longer and more indirect than alternative routes. This is not a map issue as I generally travel within Sydney on established roads. One recent example was when driving on the Warringah Expressway through North Sydney, it directed me past the available exits then directed me to make a U-Turn across a concrete median strip on a multi lane expressway. The other issue with the satnav is that when programming destinations, it doesn’t use the correct suburb but appears to group several suburbs as one. For example, I live in Kellyville but any address within a 10km radius appear as Baulkham Hills (which is two suburbs away) so if I was trying to program an address in Kellyville (2155), Castle Hill (2154), Winston Hills(2153), Bella Vista (2153) or Baulkham Hills(2153), I would have to guess that the Satnav thinks they are all in Baulkham Hills, even though they are defined suburbs. Maybe it is grouping them in Local Government Areas, but it makes it difficult to guess if you are looking for an address you are unfamiliar with. E.g. yesterday I had to travel to Lister Street Wahroonga (2076) which the satnav couldn't find. When I listed Lister Street I saw it is listed as Lister Street Kuringai. There is no suburb of Kuringai per se but the Local Government Area is named Kuringai. There is a suburb of Mount Kuringai (2080) which is three or four suburbs away. If I was totally unfamiliar with the area, how am I supposed to guess which is the correct suburb? I am aware of other owners, particularly in WA, complaining that the satnav will route them in detours of up to hundreds of kms to get to their destination. I haven't had that extreme an experience, but find the issues I have enough to use a third party navigation app on my ipad in preference to trying to guess what my destination might be on the satnav.

Despite the issues I have raised, as I said, I love the car and after 10 months of ownership, still have a smile on my face every time I drive it. Please don't think I am whinging as I am not, but having paid the extra for the Overland with all the bells and whistles, I expect things like the Satnav to work at least as well as the commonly available aftermarket products
 
#17 ·
Hi Selous

Be interested in the response that you get.

One issue that we get quite often is a little similar to what you had above with suburbs.

Often when we enter in the suburb first, it won't recognise the street that we are searching for. So then we enter in the street first, then it lists the suburb that we first searched for as associated with the street. Other times its the other way round. It can be quite irritating when in a hurry.
 
#19 ·
Thanks Selous.

Makes me wonder if all the complaints that we have been making at the customer care centre (or whatever it is called) have been more or less a waste of time. Maybe the tech department don't bother to respond unless the issues are coming to them from the dealer, so then they might prioritise a fix.
 
#20 ·
I think you are correct. I opined to Shona that there seems to be a few communication issues with the dealers blaming head office and vice versa for lack of communication. Probably a bit of fault on both sides. Shona was fairly clear about the procedure the dealers are expected to follow when issues are raised and it revolves around them submitting the Quality Information Reports. While they are aware of some issues with the satnav, they haven't had the volume of reports that have alerted them to the fact that there is a widespread issue.

It is not unlike when I was in the cops. You can call the police and report something to them a dozen times, but unless the officer has created an event or an intelligence report on the computer, none of those calls are recorded in the main system and they don't appear as a statistic, meaning that the senior police will not be allocating resources to deal with a problem they are not aware of. Same thing. Whether it is apathy, poor training or lack of knowledge regarding internal procedure, the dealerships might be recording the issues on the vehicle history, maybe even ringing or emailing FCG for advice, but that is not a substitute for the Quality reports being submitted so they can be analysed and actioned.
 
#22 ·
Anybody had an update this week from Chrysler Jeep re the Nav systems?

Must be due for a follow up, will give them a call tomorrow.

I thought by last Friday they were supposed to have an answer.

Still waiting.............
 
#23 ·
I called Jeep Customer Assistance last week to follow up. And Tracey called me back and PROMISED that she would contact the technicians and call me back no later than Friday. 1 February with an update.

Surprise - she didn't bother to call back.

My feedback today is that Jeep is also refusing to call back the ACT Dept of Fair Trade.

Not really a good way to win friends. And in character for the way they have treated customers over the last year.
 
#25 ·
Jeep didn't write the maps. They only used someone else's maps.

So shouldn't the argument, both you and jeep, be with whomever wrote the maps.

Or going further jeep didn't build the nav some other maker did.

I understand Jeep us ultimately responsible but the issue is a vendor one ans shud be easily solved.
 
#26 ·
Jeep didn't write the maps. They only used someone else's maps.

So shouldn't the argument, both you and jeep, be with whomever wrote the maps.

Or going further jeep didn't build the nav some other maker did.

I understand Jeep us ultimately responsible but the issue is a vendor one ans shud be easily solved.
If you read the thread, you will see it is not a map issue.
 
#27 ·
Just got off the phone again with Chrysler Jeep.

Says that they are still waiting for a response from Nokia who evidently own Navtech.

Evidently the issue has been escalated but I'm not sure what that means.
 
#30 ·
My guess is that would only partly fix it.
That then leads to what % of roads are still unverified, and how many owners will be willing to fork out the $$$ to buy a map upgrade, especially if there is no real benefits.
I very much doubt if Jeep will fund that map upgrade.
To me, the logical approach is as follows
1. immediately issue a TSB which will add the option of routing on unverified roads.
2. Upgrade the maps to verify all roads.
3. Reduce the cost of maps in order to grab a better slice of the market.
 
#31 ·
Allypally

I agree 100% with everything that you have written above.

They better not charge me for the new maps if and when they turn up. I have had my complaint in since about January 2012.

Not sure if Sox still checks out these forums. Maybe he can shed some light on whether an option to tick unverified roads can be added? Maybe he has a contact.....
 
#32 ·
My local Jeep dealer has received an update as to when the sat nav will be fixed and emailed me on 8 Feb 2013:

"We are all waiting for the fix and can't give an ETA yet."

With no ETA ----- how is that different to "no, we won't fix it."

Same outcome for Jeep owners. The sat nav doesn't work.
 
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