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  #97  
Old 05-28-2013, 09:47 PM
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Re: Jeep Navigation System Fail

yes it is
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  #98  
Old 05-29-2013, 12:15 AM
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Re: Jeep Navigation System Fail

My case number is 263797
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  #99  
Old 05-30-2013, 07:00 PM
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Re: Jeep Navigation System Fail

Spoke to Tracy today who advised they are expecting an update in July.

Has anyone else been told this?
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  #100  
Old 05-30-2013, 08:07 PM
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Re: Jeep Navigation System Fail

LOL. Yes. First of all it was June 2012, then July 2012, then Aug, 2012, then Sept 2012, then Oct 2012, then Nov 2012, then Dec 2012, then Jan 2013, then Feb 2013, then Mar 2013, then ........ Get the picture?
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  #101  
Old 06-03-2013, 12:51 AM
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Re: Jeep Navigation System Fail

Regardless of the misleading and faulty routing in the Jeep GPS, I think we can all agree that the Jeep GPS is basic. I think anyone who has any experience with a Tom Tom or Garmin, or even the aldi $49.95 GPS will know what a reliable GPS should do.

Now the good news. Today I took my Jeep into the Canberra Dealer where Craig Rosevear of Jeep HO had sent the map update disks. They have uploaded the disks and I tested it against known routes that previously had instructed us to go via capital cities making the GPS unuseable. Here are the examples of my tests:

Canberra to Batemans Bay - last week via Sydney and 512 kms. Today on the Jeep GPS 148kms, travelling the same as Google and Tom Tom.

Canberra to Dubbo - last week via Sydney and 618 kms. Today by Jeep GPS 407kms, travelling the same as Google and Tom Tom.

Canberra to Bendigo - last week via Melbourne and 778 kms. Today by Jeep GPS 650km, travelling the same as Google and Tom Tom.

POIs - at least Bunnings is no longer in NZ. Under Emergency it shows 2 hospitals in Canberra (correct) but another in Braidwood. Missed the Queanbeyan hospital, another major regional hospital only 8 kms away. So I guess in an emergency I would prefer to use my mobile phone to check.

THIS UPDATE WAS FREE. SO IT SHOULD BE AFTER PROMISING A FIX FOR ALMOST 18 MONTHS.

AND A BIG THANK YOU TO CANBERRA A.C.T. DEPARTMENT OF FAIR TRADING - THIS RESULT IS ONLY BECAUSE OF THEIR LETTERS, EMAILS AND CALLS OVER THE LAST FEW MONTHS.

Jeep certainly wasn't interested in my welfare. I have a stat declaration from another Jeep owner, in preparation for a court case, that even up to 24 April 2013 Tracey at Jeep customer service was telling people she knew nothing about the navigation routing issues.

Not a wise idea, Tracey and Jeep. The internet makes for a small world.

Why not contact Jeep Customer Care and ask for your free GPS update - Tracey can be reached on 1300 133 079.

Good luck!
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  #102  
Old 06-03-2013, 01:09 AM
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Re: Jeep Navigation System Fail

Emailed Tracey. We shall see.
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  #103  
Old 06-03-2013, 01:35 AM
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Re: Jeep Navigation System Fail

Quote:
Originally Posted by Bungendore View Post
Now the good news. Today I took my Jeep into the Canberra Dealer where Craig Rosevear of Jeep HO had sent the map update disks. They have uploaded the disks and I tested it against known routes that previously had instructed us to go via capital cities making the GPS unuseable. Here are the examples of my tests:

Good luck!
Can you supply the Software and Nav Database versions

Mine is currently
Software 2.126
and
Nav Database A 1112 4.2.1

Thanks
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  #104  
Old 06-03-2013, 01:50 AM
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Re: Jeep Navigation System Fail

Quote:
Craig Rosevear of Jeep HO
I have had some dealings with Craig Rosevear and I have found him to be very reponsive. A good bloke trying to do the right thing at Jeep.
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  #105  
Old 06-03-2013, 03:50 AM
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Re: Jeep Navigation System Fail

My Jeep now shows: Application: 2.137 Database: HPT1-A 1247 4.4.0
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  #106  
Old 06-03-2013, 08:21 PM
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Well, called the 1300 number with some success. Claim was made that update will be generally available in 6-8 wks. When asked about the fact that I believed there was an update now, advised that it is being "tested". The operator advised there was a firmware update available now "but it does not fix the issue". There seemed to be high awareness the GPS is a problem. I also asked if when the map update came out it would be free or paid and was told free and at that time it should be generally available with dealers.
We shall see!
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  #107  
Old 06-03-2013, 08:24 PM
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Re: Jeep Navigation System Fail

Quote:
Originally Posted by Ross51 View Post
Well, called the 1300 number with some success. Claim was made that update will be generally available in 6-8 wks. When asked about the fact that I believed there was an update now, advised that it is being "tested". The operator advised there was a firmware update available now "but it does not fix the issue". There seemed to be high awareness the GPS is a problem. I also asked if when the map update came out it would be free or paid and was told free and at that time it should be generally available with dealers.
We shall see!
Interesting.
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  #108  
Old 06-03-2013, 08:45 PM
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Re: Jeep Navigation System Fail

I contacted the 1300 number again today but was advised by Shaun that he did not know anything about it. He did say he would investigate it and let me know. Will not be holding my breath
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