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  #169  
Old 12-22-2013, 05:15 PM
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Re: Jeep service costs

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Originally Posted by fwdjeep View Post
Why would it not be legal? I don't know of any law which would prohibit it.
Neither do I. It seems quite legal for a dealer to allow some kid out of school to adjust brakes yet illegal for him to sell candy bars over the counter without a Cert IV. Go figure
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  #170  
Old 12-22-2013, 06:41 PM
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Re: Jeep service costs

When I was a mechanic 20+ years ago, dealerships had very few qualified tradesmen.
There were "Lube Operators" who only did filter and oil changes. They would pressure clean the car for any dirty jobs like motor replacements or suspension.
Each tradesman (licensed mechanic) would have at least 2 apprentices under them, they rarely worked together and would generally do the grind stuff like servicing.

The mechanics would do the major stuff with the apprentice to assist.

This means that about 80+% of the time your car is serviced by and apprentice.

In addition to this, they would get bonus money for doing it faster. Having worked under these setups, I can tell you that very little diagnosis of faults occur, unless they are shown on the screen of the StarScanner or you can easily hear/see the problem.

[RANT/ON]
CJD are the main problem, as they do not pay the dealers anywhere near what we pay to get work done. From what I have heard from here and dealers I have spoken to:

They only pay for the fix, not the diagnosis labour.
They have very low labour allowances for complex jobs (e.g 6 hrs for a motor replacement)
They pay about 50% of what we pay for labour
They release cars that require complex diagnosis to fix and repair (recent '14 recalls are all "technical problems")
They are pathetic in keeping parts in stock (6 week wait anyone ?)
They provide one of the most pathetic "Jeep Assist" Experience I have ever dealt with, I mean which pathetic person dreamed up the AS210(?)@ email address. How hard is it to have a system that was SIMPLE. support@jeep.com.au, send it an email and a case is setup. You can add all their BS info and you can then TRACK the problem.
Jeep AU Management have NFI how to SERVICE their customers.
[RANT/OFF]

And they wonder why we have such poor opinion on their service levels.

I feel sorry for the dealers, as it is tough to have a Jeep franchise. While the JGC are not a common "lemon" car, there are other models that are and they need to service the lot.
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  #171  
Old 12-29-2013, 11:06 PM
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Re: Jeep service costs

Took my Jeep down for its 40k service at Macarthur CJD today and was just about to drive off in my loan car for the day (Jeep Compass) when I got to talking to the service department about part prices. When I mentioned the prices for the various parts online from the states they advised me to cancel today's service, get the parts and come back unless I was happy burning $$ on the prices they are forced to pay for parts. BTW They are also no longer accepting the free oil filter voucher because Mopar Australia is no longer honoring it and they got caught out on the last couple they accepted.

The 40k service is a 2 hour service. At Macarthur CJD they charge $110 per hour. Other dealers may charge a bit more per hour but the bottom line is add in miscellaneous charges and the cost of the service is about $230 plus parts. Macarthur CJD cost for parts (inc. GST) is as follows:

68109834AA Oil Filter $53.40
94861688AA Air Filter $53.42
04726067AA Fuel Filter $115.30 (x 2)
1761 Windscreen Wash $3.30
04720353 Engine Oil Drain Plug Washer $4.34
Diff Oil $67.75
Oil 189.69

Total = $602.50

Sourcing my own parts cost me the following:

WA5135 Wesfil Air Filter WA5135 $17.70
WCF203 Wesfil Fuel Filter WCF203 $25.40 x 2 = $50.80
WCO163 Wesfil Oil Filter WCO163 $14.50

Diff Oil: Redline 75W140 GL-5 Gear Oil 3 x 1 quart = $78 (2.6 Quarts required for service)

Engine Oil: Mobile ESP 1 5W30 9 Quarts = $121.50

Total inc. freight $282.50

I could cut that down $10 using the dealership's diff oil, but I prefer to know what is being used and that it meets spec. I decided to use non genuine filters when the dealer essentially admitted they were just as good and would NOT affect my warranty.


Total cost using supplied parts from Dealer: $850

Total cost using parts supplied by me $537.64

Bear in mind other dealerships quoted me $1450 for the 40k service.


Needless to say, I cancelled today's service and rebooked for next week and will supply all the oils and filters myself.
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  #172  
Old 12-29-2013, 11:52 PM
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Re: Jeep service costs

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Originally Posted by selous View Post
I decided to use non genuine filters when the dealer essentially admitted they were just as good and would NOT affect my warranty.
Hi, great effort on your part! My only concern is this statement regarding the use of no-genuine parts. Although they could well be the same part under the paint/printing, it was always my understanding you could have you vehicle serviced by any authorised repairer, provided genuine / specified parts were used - as a condition to maintain your warranty.
I would strongly advise to check this point in regards to the warranty validity.
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  #173  
Old 12-30-2013, 12:03 AM
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Quote:
Originally Posted by Domo10 View Post
Hi, great effort on your part! My only concern is this statement regarding the use of no-genuine parts. Although they could well be the same part under the paint/printing, it was always my understanding you could have you vehicle serviced by any authorised repairer, provided genuine / specified parts were used - as a condition to maintain your warranty. I would strongly advise to check this point in regards to the warranty validity.
Your warranty is fine if you use equivalent quality parts
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  #174  
Old 12-30-2013, 01:40 AM
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Re: Jeep service costs

Quote:
Originally Posted by Domo10 View Post
Hi, great effort on your part! My only concern is this statement regarding the use of no-genuine parts. Although they could well be the same part under the paint/printing, it was always my understanding you could have you vehicle serviced by any authorised repairer, provided genuine / specified parts were used - as a condition to maintain your warranty.
I would strongly advise to check this point in regards to the warranty validity.
What Yoda said.

If you look in your owner manual on page 295 it says under the heading "Replacement Parts" that they recommend genuine MOPAR Parts and that any damage or failure caused by non genuine parts is not covered by warranty. All pretty standard. On page 298 the handbook states under "Engine Oil Filter Selection" that the Jeep uses a full flow type disposable filter and you must use a filter of this type for replacement. "Only high quality filters should be used.... MOPAR filters are high quality and are recommended Nothing in that section precludes the use of a non-Mopar part provided it is of sufficient quality. Ditto with "Engine Air Cleaner Filter Replacement" on the same page. On pages 321-322 Under "Fluids, Lubricants and Genuine Parts" It sets out the relevant Mopar product which should be used "or equivalent". Again, as long as the part or lubricant is manufactured to the same standard or certification, there is no problem.

We are talking about filters, these are not exactly high tech cutting edge proprietary designs. I think I'm pretty safe. If I choose to go genuine mopar again after this service, I'll be ordering from the states. I can get all the filters including the cabin filter for just over AUD $200 landed which is still a substantial saving over the local prices.

Eziauto Parts, where I ordered the filters from said they have had a huge demand for these filters from Jeep owners. Considering the rip off prices charged by Mopar Aust. I'm not surprised.
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  #175  
Old 12-30-2013, 07:54 AM
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Re: Jeep service costs

Thanks guys. Just had a thorough read of the warranty book and there is no mention of the use of genuine parts as a condition of your warranty.
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  #176  
Old 12-30-2013, 03:18 PM
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Quote:
Originally Posted by Domo10 View Post
Thanks guys. Just had a thorough read of the warranty book and there is no mention of the use of genuine parts as a condition of your warranty.
What you will find is that dealers and manufactures will always rely on genuine parts to meet warranty regardless of whats in the warranty book
They will rely on fact that you will need to prove that the non genuine part played no part in the warranty claim.
They hope that you will not fight them on it and in reality lets face it we he public have little power
The ACCC does not back the little man Australia does not have real Lemon laws
Your only hope is that the non genuine manufactures suppliers will support your claim
The parts are just plain and simple a huge RIPOFF and profit for JA and the Dealers.
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  #177  
Old 12-30-2013, 05:17 PM
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Quote:
Originally Posted by fwdjeep View Post
What you will find is that dealers and manufactures will always rely on genuine parts to meet warranty regardless of whats in the warranty book They will rely on fact that you will need to prove that the non genuine part played no part in the warranty claim. They hope that you will not fight them on it and in reality lets face it we he public have little power The ACCC does not back the little man Australia does not have real Lemon laws Your only hope is that the non genuine manufactures suppliers will support your claim The parts are just plain and simple a huge RIPOFF and profit for JA and the Dealers.
There must be a nexus between the part failure and the warranty claim e.g. A manufacturer couldn't knock back a warranty claim for a transmission issue because you are not using an OE fuel filter. The ACCC has this to say on the subject:

Genuine or appropriate quality parts
The issue here is not who manufactured the part/s, it is whether the part/s are fit or appropriate for the purpose intended. If a part is non-genuine, but is interchangeable with the genuine part, it could be seen as being fit or appropriate for the purpose and would therefore not void the manufacturer's warranty. However, it must also be noted that should the part/s installed fail or not perform satisfactorily, the consumer then has rights against the fitter and/or manufacturer of those replacement parts. If the non-genuine part fails, and causes some other damage to the vehicle, the dealer and vehicle manufacturer will not be liable for damage caused by the failure of that part.

Thus, provided consumers do research and ensure that wherever they take a vehicle for servicing, the staff are qualified and all other provisions above are met, the warranty will be safely intact for the warranty period.


I have chosen Wesfil filters this time who manufacture to the same standard and warrant their filters against engine damage caused by their products:


NATIONWIDE WARRANTY
Quality Assurance

Wesfil Australia Pty Ltd sources its air, oil and fuel filters from quality assured suppliers who manufacture to meet the performance requirements appropriate to the application. These suppliers have attained international certifications including:

ISO 9001:2000 ISO/TS 16949:2002

ISO/TS 16949:2002 is a quality management system standard specific to the Automotive industry, which includes all the requirements of the ISO 9000 quality management system standard verbatim. In addition, the standard combines the AVSQ (Italian), EAQF (French) and VDA 6.1 (German) automotive requirements. ISO/TS 16949, coupled with customer-specific requirements, defines the quality system requirements for use in the automotive supply chain. In April 2002, a new revised standard ISO/TS 16949:2002 was introduced. It replaced ISO/TS16949:1999 based on ISO 9001:1994, and is intended to be an alternative to QS-9000:1998 and other national automotive OEM supplier requirements. QS-9000:1998 was officially phased out as of December 15, 2006, and has been replaced by the ISO/TS 16949:2002 standard.

New Car Warranty

Under the Trade Practices Act, dealers cannot limit their statutory warranty obligations or claim the statutory warranty is void if the vehicle is appropriately serviced by someone other than the dealer or its agent. This applies to new and second hand vehicles (except those sold at auction).

The consumer needs to ensure that the selected service centre employs qualified staff, the servicing complies with manufacturer’s specifications and uses genuine or appropriate quality goods.

Wesfil/Cooper branded products are manufactured to stringent quality standards and are covered by the Wesfil/Cooper nationwide warranty.

Warranty Statement

This is a voluntary statement of the warranty policy practiced by Wesfil Australia Pty Ltd. It does not exclude any statutory warranties.

Wesfil Australia Pty Ltd warrants any Wesfil/Cooper/Nippon Max/Crosland branded product to be free from defects in material and workmanship.

This warranty is subject to the installation of the product in accordance with the approved instructions and to the product being used and regularly changed in accordance with the vehicle manufacturer’s recommendations.

The Wesfil/Cooper warranty includes the replacement of any Wesfil/Cooper/Nippon Max/Crosland product found to be defective. Should any engine or equipment be damaged as a result of the use of a proven defective product, Wesfil Australia Pty Ltd will pay to restore the engine or equipment to a condition equivalent to the state of the engine or equipment immediately prior to the damage. Consequential damage claims will not be covered by this Warranty.

A condition of this warranty is the prompt notification of details of any claim and submission of the product for inspection by Wesfil Australia Pty Ltd or its agents.

This warranty covers product fitted to vehicles in original condition. Wesfil Australia Pty Ltd does not warrant product fitted to any vehicle that has been changed or modified from original specification.

This warranty does not cover any product that has been subject to misuse, neglect, negligence, accident or any other external factor outside the control of Wesfil Australia Pty Ltd or that has been improperly maintained, operated or installed.

http://www.wesfil.com.au/page/about_us
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  #178  
Old 12-30-2013, 05:55 PM
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Re: Jeep service costs

FWIW, would one consider MOPAR to be considered as "Genuine" parts - being that they are not branded as "Jeep", Vs say WESFIL filters manufactured to the same standard/specification?????? This would be similar as FORD parts, when they were marketed as Motorcraft.
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  #179  
Old 12-30-2013, 07:54 PM
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Re: Jeep service costs

MOPAR is Chryslers Parts division, similar to Ford/Motorcraft. Mopar is the same as Jeep Parts.
I use the Westfil filters and they have performed perfectly.
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  #180  
Old 12-30-2013, 11:20 PM
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Why not try NRMA service centre n see how much the service cost would be as they have claimed that their service meets warranty requirement

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