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  #181  
Old 12-31-2013, 05:10 AM
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Re: Jeep service costs

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Originally Posted by fwdjeep View Post
What you will find is that dealers and manufactures will always rely on genuine parts to meet warranty regardless of whats in the warranty book
They will rely on fact that you will need to prove that the non genuine part played no part in the warranty claim.
They hope that you will not fight them on it and in reality lets face it we he public have little power
The ACCC does not back the little man Australia does not have real Lemon laws
Your only hope is that the non genuine manufactures suppliers will support your claim
The parts are just plain and simple a huge RIPOFF and profit for JA and the Dealers.
What fwdjeep is alluding to is that regardless of what the manual says or the ACCC regulations says, if you have installed parts which the dealers and Chrysler view as non-genuine, they will see this as an out and will dig their heals in. They will push you to the point of litigation knowing full well that most would give up long before even seeing a solicitor. The punter looses. If someone had the nous and the money to take the matter that far, Chrysler would almost certainly offer an out of court settlement. They could not afford to loose such a case because of the can of worms it opens. The punter looses again on legal fees. However, if you know your way around the system, are good with words and have a good solicitor, you may be able to call Chrysler’s bluff. Justice is just a poker game.
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  #182  
Old 12-31-2013, 08:13 AM
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Re: Jeep service costs

What a lot of people do not realise is that all non genuine parts have a warranty and they will go into bat for you if the dealer digs their heels in.
I am sure that if my motor lunches itself and Jeep claim it is due to the Westfil oil filter, they would come to the party. This is because they cannot allow this to happen or people would not buy non OEM.
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  #183  
Old 12-31-2013, 04:32 PM
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Re: Jeep service costs

Well I'm still around and still enjoying our Jeep, just back from a 7000k loop to Victoria and back, towing our van.
Just before we left i had arranged a 40 K service with Frizelles at Tweed. (forum followers wil recall this is where i had the bump heads over being charged $115 to change the fuel filters at the 30K service).
For the 40K the service adviser had agreed the fogged headlight reflectors would be changed so they had been on order for three weeks prior. The vehicle has had an intermittent shutdown immediately after starting, and this has persisted for 20K, finally they believe it is the TIPM, and a replacement was been on order as well.
Come the arranged day. they have it from 7.30 till 5.00pm - at the counter I am told - o dear, no TIPM, didn't turn up. Not happy, so we have a discussion. Check the invoice - no diff oil changed - why - got too late - another discussion. Go to the vehicle - greasy boot print on the step sill. headlights not changed. Back to the counter - why wasn't that done - ahh, we ordered HID globes instead of the complete unit!!!! sorry.
Get home, discover oil down the side of the engine where it was spilt, and when the engine is running with the daytime running lights on, when the headlights come on, the drivers side DRL now goes out!
We had more telephone discussion……..as it was time for us to head off, everything was postponed till we got back - which is NOW.
I believe this dealer employs incompetent staff, and the service manager certainly is aware of my opinion. This is not rocket science, and with labour rates of $100 plus per hour being charged, outcomes like these should not be happening.
Next week we will start the rounds again to get the outstanding issues sorted, and if things don't go right my intention is to lodge a formal complaint to Jeep. We'll see what happens when that hits the fan.
And by the way, the Jeep was an absolute pleasure to tow the van (as usual) and in days of 45deg we encountered a couple of times.
John
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  #184  
Old 12-31-2013, 08:18 PM
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Re: Jeep service costs

Happy New Year to all.

In regard to the discussion using genuine or non genuine parts, I have always used genuine parts and have meticulously maintained the vehicles ensuring that all fluids exactly meet the specifications from the manufacturer, and accurate records kept of all servicing, parts and fluids used. My thoughts are to eliminate all "Wiggle Room" from warranty discussions. The last thing that I would want is my vehicle being down for a couple for a couple of weeks while responsibility for the failure is determined. Or worse still, paying for the cost of repairs up front and spending months or even a year to try and reclaim my money through the legal process. Generally, legally speaking, whether you think that you are right and things are black and white, the courts nearly always have a different opinion. They seem to work in shades of grey.

When the warranty has expired, then yes, use whatever parts that you want, however I generally still stick to OEM parts but work to minimise those costs.

What frustrates me with Jeep is that the Australian service schedule is definitely over servicing when compared to other parts of the world and other makes, thanks to their generic, one service book fits all models mentality. Plus some of their service details in the owners manual is simply wrong (MY12 vehicles, can't comment on others). Things like engine oil capacity stated in the owners manual. Manual says 9.5litres for the CRD. Actual is 8.4. Front diff, manual says 75W-140. Actual is 75W-85. In manual rear diff says 75W-90, Actual is 75W-85 (with friction modifier). This type of thing frustrates the hell out of me and I have never seen mistakes like that in an owners manual before.

Having said that, I still love the Jeep, more so my wife as it is her daily drive.
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  #185  
Old 12-31-2013, 09:08 PM
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Swampy,

The issue is that dealers use genuine parts as pricing gouging. It will leave bad taste in consumers' mouth when quality of service delivered us by dealers does not match exorbitant cost of service provided.

Mmc
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  #186  
Old 12-31-2013, 10:10 PM
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Re: Jeep service costs

Quote:
Originally Posted by Swampy View Post
Happy New Year to all.

EXTRACT…..
What frustrates me with Jeep is that the Australian service schedule is definitely over servicing when compared to other parts of the world and other makes, thanks to their generic, one service book fits all models mentality. Plus some of their service details in the owners manual is simply wrong (MY12 vehicles, can't comment on others). Things like engine oil capacity stated in the owners manual. Manual says 9.5litres for the CRD. Actual is 8.4. Front diff, manual says 75W-140. Actual is 75W-85. In manual rear diff says 75W-90, Actual is 75W-85 (with friction modifier). This type of thing frustrates the hell out of me and I have never seen mistakes like that in an owners manual before.

Having said that, I still love the Jeep, more so my wife as it is her daily drive.
Swampy, I'm with you…..
Although off topic in this thread, can we take the issue of diff oils a bit further?
You are correct in your comment of the manual specification regarding the 75W140, and also Redline on their website claim their 75W140 GL-5 meets Jeep spec for front and rear diffs.
But - WK2Jeeps.com states 75W85 for the front and 75W85 with friction modifier for the rear (without ELSD) exactly as you note. Both these oils have different Mopar part numbers.
I would like to ask which is actually correct - the manual and Redline - or WK2Jeeps?
I've had excellent information from WK2Jeeps.com before and no reason to think they would not be right.
John
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  #187  
Old 01-01-2014, 07:32 AM
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Re: Jeep service costs

Hi John

I always take Oil vendor websites with a pinch of salt as often they will recommend oils that may not strictly comply with specifications. Often they will use terms like "can be used" or "may be used where XXXX.xx is specified" and other loose terms. In reality they mean very little.

I've based my choice of using 75W-85 on info from:

WK2 Jeeps
2012_WK_fluid_specs.pdf
2012-WK U.S Owners Manual-6th.pdf
2014_wk_owners_manual_5th

All who specify 75W-85.

Penrite also specify the following "Manufacturer recommends Mopar Gear and Axle Lubricant 75W-85. For rear axle with ELSD Manufacturer recommends Mopar Gear and Axle Lubricant with Modifier 75W-85." but once again, I take Oil vendor recommendations with a pinch of salt, plus they don't do a GL5 75W-85.

So, I'm reasonably comfortable in that 75W-85 is right. For the record I used RedLine 75W-85 GL5 last time.
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  #188  
Old 01-01-2014, 03:59 PM
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Re: Jeep service costs

Thanks Swampy, much appreciated, and you once again demonstrate the valued input of those who do the research and then contribute to these pages.
I'll chase up the Redline 75W-85 GL-5.
John
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  #189  
Old 01-02-2014, 01:29 AM
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Swampy,

Appreciate the info.

Is it suitable for overland CRD as it requires modifier? Redline sells Limited Slip Friction Modifier separately.


Thanks


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  #190  
Old 01-02-2014, 02:15 AM
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Re: Jeep service costs

Quote:
Originally Posted by mmcrh View Post
Swampy,

Appreciate the info.

Is it suitable for overland CRD as it requires modifier? Redline sells Limited Slip Friction Modifier separately.


Thanks


Mmc
Hi Mmc

The Redline 75W-85 does include modifiers so no need to add anything. Redline does sell modifiers separately and the also so sell products that don't have modifiers. I think this gives flexibility for some consumers that require it.

I used the same oil for front and rear.

Product link below.

Red Line Synthetic Oil - Gear Oil for Differentials - 75W85 GL-5 Gear Oil
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  #191  
Old 01-02-2014, 02:55 AM
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Quote:
Originally Posted by Swampy View Post
Hi Mmc The Redline 75W-85 does include modifiers so no need to add anything. Redline does sell modifiers separately and the also so sell products that don't have modifiers. I think this gives flexibility for some consumers that require it. I used the same oil for front and rear. Product link below. Red Line Synthetic Oil - Gear Oil for Differentials - 75W85 GL-5 Gear Oil

Thanks for the link. The links says:

"Contains additional friction modifiers for suitablity with clutch-type limited slip differentials"

It may not suit quadra drive II which has electronic type limited slip.

Mmc
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  #192  
Old 01-02-2014, 04:23 AM
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Re: Jeep service costs

Not sure that the modifiers would be different for ELSD's.

Having said that we use the Redline 75W-85 in ours and have not had any chirps, squeals, shudders or bangs, however we don't do any serious off roading either.

I would still be confident that all would be Ok.
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