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  #277  
Old 02-01-2014, 08:16 PM
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Re: Jeep service costs

Hi has any one in NSW had a 50K service completed?
If you have could you please tell me,
If you were happy with the service/dealer
How much did it cost?
Did you shop around?
Which dealer you use?
Regards
JohnW
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  #278  
Old 02-02-2014, 03:38 AM
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Re: Jeep service costs

why are you guys paying so much for these stealerships to take your money? its all diy for oil, transfer case, and difrentials, besides the fluid the dealer ship puts in to each working part is all the same fluid. does't that tell you something?
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  #279  
Old 02-02-2014, 03:53 AM
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Re: Jeep service costs

Quote:
Originally Posted by lithgow2790 View Post
Hi has any one in NSW had a 50K service completed?
If you have could you please tell me,
If you were happy with the service/dealer
How much did it cost?
Did you shop around?
Which dealer you use?
Regards
JohnW
Read back through the posts, all your questions have been answered already.
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  #280  
Old 02-02-2014, 06:08 PM
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Re: Jeep service costs

Quote:
Originally Posted by foundonroaddead View Post
why are you guys paying so much for these stealerships to take your money? its all diy for oil, transfer case, and difrentials, besides the fluid the dealer ship puts in to each working part is all the same fluid. does't that tell you something?
Several people (myself included) change the fluids, but many people cannot or are unwilling to try to carry this out themselves.
It is ok to say that the servicing is a ripoff, but in comparison to the Euro models, the servicing is not expensive.
You also require a licensed mechanic to stamp the book, or you will have warranty issues. I pay for the 15mins work by the dealer and the stamp in the book.
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  #281  
Old 02-20-2014, 01:56 AM
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Re: Jeep service costs

50k service today…….
Price paid - $276.55
I supplied my own oil (Mobil 1 ESP Formula 5W30).

Essentially this was a standard service - despite the service booklet saying "change automatic transaxle fluid". Dealer says booklet is incorrect - this should be at 120K and will be around $500. Something to look forward to as it is a special Chrysler spec oil.

The headlights were replaced under warranty. "material flaw in headlamp assembly" This required removal of the front bumper and grille. They wouldn't refit my LED globes in the DRLs due to warranty issues, but happy for me to refit them.
The Wireless Ignition Module was replaced due to intermittent shutdowns immediately after the start sequence. Has been happening for 30K and couldn't be diagnosed. This comes with 2 new key fobs and the ELV steering lock module as all have to be replaced together.
They also:
Flashed the air suspension so it will operate down to minus 40 degrees - that'll be handy.
Flashed for a MIL illumination we haven't experienced.
Flashed the ABS - apparently a mandatory flash that has been released without a bulletin. I reckon this may well relate to stability control and the moose test mods.
Flashed the auto transmission control module for a gear change reprogram - dunno why.
Spotless when I got it back, you wouldn't know the vehicle had been extensively worked on. Drove great.
Pleasure to deal with Frizelles Southport, credit where it is due.
John
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  #282  
Old 02-20-2014, 02:39 AM
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Thanks for the post. I'm coming up 50k in a few months. I assume the headlights were replaced for the clouding of the reflector?
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  #283  
Old 02-20-2014, 05:38 AM
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Re: Jeep service costs

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Originally Posted by GMWK2 View Post
Thanks for the post. I'm coming up 50k in a few months. I assume the headlights were replaced for the clouding of the reflector?
Yep.
Took a bit of discussion, but the problem wasn't unknown. The complete headlights were replaced.
Mine were clouded from very early on, and I fitted LEDs at around 20K, after that they didn't get any worse. The bulb holders showed significant blackening and I took the view to the dealership they may be a fire hazard, and certainly defective materials.
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  #284  
Old 02-20-2014, 06:37 AM
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10k service on Monday - jeep tweed south (frizelles)

A fairly unsatisfactory experience for me for my first service on Monday (purchased as demo)

$449 after Oil filter discount

The good
- drive way service smooth drop off of vehicle in morning.

The expected (unfortunately)
- Not latest Uconnect up date
- No oil life reset (after a few attempts haven't managed it yet but the misses got cranky at me trying every time we stopped some where so I stopped)

The unexpected
- Climate control seems worse after HVAC tsb. We hadn't experienced problems prior but they applied the update at service, wifey is now complaining of not being able to get a constant temp out of the air con i.e change of 1 degree goes from blizzard to furnace.
- Crappy Hyundai loaner which smelt of cigarettes and had less that 70km to empty on the fuel gauge. To their credit no charge once I brought it to there attention at return but that could have been due to my mood by that stage.

The part that has likely lost them my business...
When purchased we requested tow bar fitment and mud flaps. When fitting the tow ball the butchers at their installer scratched the bottom plastic section of the bumper which was raised with and noted by the dealer at hand over for replacement at first service and the mud flaps were not fitted. With parts supply and the time to compete N58 recall and service in mind I booked the car in 5 weeks in advance and requested the items be ordered and time allocated for fitment on service day as per the agreement with the dealer. At this point little girly on the phone told me no worries and I requested email confirmation of work to be carried out.

Fast forward a few weeks of being away at work and a week out from service time call up to confirm booking and work to be carried out due to lack of email confirmation. low and behold, all that's listed on the job sheet is the service and recall, at this point I gave up on the rear bumper knowing there was no way they would organise one in 5 business days but was told mud flaps would be ordered and it would be no worries.

Call up Friday before the service Monday to check on parts and surprise, no mention of the mud flaps on the booking, again was told they would be ordered then and there and would be there for the service, probably in the afternoon but that suited anyway because we had planned for a full day with the work needed anyway.

Monday comes drop the vehicle off, again no mention of mud flaps on job sheet and none in stock (cue steam from ears at this point) assured they could still get the mud flaps that afternoon and they would be in touch. No contact all day so called up at 5:30 to check if we could pick the car up and as I had expected mud flaps not done yet, but we'll put them on first thing in the morning (little did I know he meant they hadn't even arrived yet not just hadn't been fitted) told him we would pick the vehicle up at 10:30 giving them ample time to fit them.

Arrived at the dealer to find the car parked outside sans mud flaps, approached our service advisor quite angry that we hadn't even received a courtesy call to update us. Service advisor tells me the truck is late and just arrived it will take 30-45 mins to fit, so after informing the dealer how unimpressed I was and mindful of the fact that my wife had about 8 hours driving to do (5 hours after dropping me off at work) we left for a coffee.

Returned 45mins later to our car only just being hopped into by a junior mech and moved into the work shop, walk in to the office to find out what was going on and I'm advised that not only is the work just beginning they only received 2 mud flaps to fit. I then calmly let him know that I was sick of being a part of his circus act and wanted my car back so we could get on the road.

Why would you wait 45mins without calling to advise me of the problem and then when the car is due to be picked up decide to go ahead and do half a job anyway.

End Rant, sorry for the long post. Just wanted to make sure i relayed the problem properly I must say I don't have any problems with the work performed as such the service and recalls etc were carried out efficiently and on time and the vehicle was left extremely clean and well detailed (including excessive wheel shine which I made the service advisor clean off so the side of my car didn't get covered in crap). But the fact that they can't even organise basic parts with over a months notice and keep a customer informed on the progress of the job makes me doubtful I would use them again, it's even more doubtful considering it's not our closest dealer and the main reason for returning was to get the work performed which was owed to me from the dealer.

It was simply lucky we had planned to stay the extra night anyway and realistically if we had had to leave that night, the mud flaps not being fitted wouldn't have stopped us but if it had been mechanical parts or something else important it could have been a disaster especially with the lack of communication.

End End rant

Either way me and the wife are absolutely in love with the jeep, we've put on 8,000 trouble free, comfortable and stupidly powerful kilometres since the purchase end of Nov '13. It tows our 2t boat like it's not there, handles dirt rural roads with ease and makes me look back each time I park it anywhere. Looking forward to trying out a bit of rough stuff with it but realistically it launches our boat wherever we have tried and that's good enough for me, any further bush bashing will simply be my interest in seeing how all the electronic goodies work compared to my experience in traditional 4wds.

If you've made it this far you deserve a break!

Thanks for reading,
Chris
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  #285  
Old 02-20-2014, 07:25 AM
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Re: Jeep service costs

Quote:
Originally Posted by grog186 View Post
The expected (unfortunately)
- Not latest Uconnect up date
Many dealers will only have 13.39.51, with the absolute latest 13.43.7.
None will have 13.51.1.


Quote:
Originally Posted by grog186 View Post
- No oil life reset (after a few attempts haven't managed it yet but the misses got cranky at me trying every time we stopped some where so I stopped)
This is extremely bad. This is not a small oversight that means nothing. Oil life reset is directly related to how the DPF regen is handled.

After your experience, I would never use them again.
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  #286  
Old 02-20-2014, 02:38 PM
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SNUKE,

Credit where it's due then I suppose. The Uconnect is at least 13.43.7 if memory serves me correctly, I'm away and can't check at the moment. It amazes me that jeep doesn't simply download the latest off the net, surely it would be simpler than what ever system they use to roll out the updates at the moment.

I had not realised that the oil life monitor is related to DPF regen functions, this is the icing on the cake south tweed will not be used again. I've currently tried the three accelerator press method and the holding the accelerator while pressing the brake with no success could someone clarify which method to use for the diesel?

Now to order mudlfaps online and fit myself. I'm tempted to try the $60 odd dollar ones off ebay as they are half the price, anyone with any experience?

Also looking for feedback on Jeep Tamworth (Woodleys) it's either that or I will supply all oils and filters to a local mech and only use jeep for warranty work and updates, but I think I would feel more comfortable with jeep servicing mainly because I'm in quite a small town and not sure if the local guys would pick up all the small issues possible on the jeep and it's electronics.

Opinions?

Cheers
Chris
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  #287  
Old 02-20-2014, 05:18 PM
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Re: Jeep service costs

Reset Oil: Vehicles with diesel engines (export models):

1. Cycle the ignition to the "ON/RUN" position (Do not start the engine).
2. Fully depress the accelerator pedal and keep it fully depressed for at least 30 seconds.
3. Press and release the brake pedal six times while holding the accelerator pedal pressed.
4. Perform one ignition OFF-ON cycle, start the engine and verify that the reminder has been reset

If still warning oil change due then repeat.

I made that statement based on other brands where is it is a required part of it, so I may be clutching at straws but I would imagine it is a DPF thing across the board.
See this article about a case where the reset was not done.
Clogged Mazda3 diesel | carsguide.com.au

The genuine mudflaps should be $60 odd dollars an end. See this dealers eBay store
Northern Motor Group Genuine Parts items - Get great deals on Nissan, Chrysler Jeep Dodge items on eBay Stores!

The official way to get the service info is through discs supplied by Jeep Aus that order them from Jeep US.
The update you had, we had downloaded a month before they could even order the discs. It is slow, but it means that it is the official procedure and less chance of stuff ups, corruption etc..
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  #288  
Old 02-20-2014, 05:36 PM
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Re: Jeep service costs

I understand what you are saying SNUKE, but the modern way to ensure no corruption, and instant updates, is to download directly from the data server.
Jeep's process of obtaining a disk is well and truly out of date, prone to faulty corrupted disks, and leads to their "latest" software being out of date even before it is loaded onto a customer's car.
Hello Jeep. It is now the 21st century. Get with technology. I wouldn't be surprised if they still use floppy disks.
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