Originally Posted by GMWK2
Just booked in for 30K service.
Waitara - $565
Castle Hill - $645
Penrith - $510
Narellan - $465 incl loan car
So Narellan it is.
Oh, by the way - I have past 30k and I have not had a service light come on.
I just had my 30k service done. Didn't bother to ring Castle Hill even though they are only down the road for me as I know they are the most expensive when I compared prices for the 20k service. so I compared Parramatta and Narellan this time. I supply my own oil so the prices quoted reflect that:
Narellan: $316 with a loan car.
So Narellan it was. Dropped my car in on Tuesday around 10am feeling a little jet lagged after returning home late the night before and remarked when booking it in I had a voucher for a free oil filter I had forgotten to bring with me. Natasha, the customer service girl says "That's the one from Mopar. No worries, don't worry about bringing it in, I'll just make a note of it." and adjusted the price to $258.45
for the service. She then says words to the effect of, "I can't put you in one of the normal loan cars, they are little swifts, VIPs deserve something a little better, give me a minute"
Now while I was very flattered, I'm thinking she's either meaning I'm a fat bastard and won't squeeze into a suzuki swift or she is really going the extra mile to make a good impression for some repeat business. Anyway, ten minutes later I was driving out the door in a brand new Honda Accord (The manager's car) and told the Jeep would be ready around 2pm.
On my way back to the dealership that afternoon, I remembered the PUTCO LEDs I had bought a few months ago to replace the bulbs in the DRL, so I rang Natasha to ask her could they be installed for me. No problems, no charge was the response.
I got back around 2pm and the replacement bulbs were fitted for me. Natasha queried me about the TSBs that had been installed as there was one installed that hadn't been recorded on my service history (an upgrade to the Uconnect firmware courtesy of Sox) I explained I had installed that myself so that was all good.
They did however, find an oil leak on the front of the timing cover which they had seen previously on another JGC which was caused by loose nuts. Apparently it is a bitch to get to and is a major job to access and fix so I had to leave my Jeep there for a couple of days while they fixed it under warranty. The downside was I had to give back the accord and drive a new swift with only a couple of hundred km on it for a couple of days - which I had NO
problems fitting into BTW so I think she was
trying to make a good impression to get me coming back.
Picked up the Jeep on Saturday as I couldn't get back before then. The Jeep was washed and ready for me, service performed, warranty work performed, DRL replaced and the damage was still only $258.45 all up. Add the price of 9lt of Mobil ESP1 from GL Lubricants and the total cost to me of the 30k service was around $395.00. The only downside was while they had rotated the wheels during the service, the wheels will now need a balance as I could feel a vibration at speed when hooting down the M7 at 110KPH.
They are a quiet dealership service-wise due to their location and are doubtless trying to build up their customer base of out of area clients. For the 45 minute drive down the M7 from the hills district, I got first class service at a better price than any of my local dealers. Was I impressed by the experience? Wheel balance aside, my fur coat I was. I will definitely be back.
One other thing that is worth noting, while like other dealers, the dealership sells various disparate brands, Ford Honda, Land Rover, Skoda, Kia, Suzuki, Chrysler, Jeep, Dodge etc, each of the brands have their own separate workshops, so the Jeeps and Chryslers are serviced in a totally seperate workshop than the other brands.
Pretty damn impressed I must say. While I will compare prices before each service, I'm pretty sure I'll be going back for my next service.