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  #61  
Old 07-21-2013, 06:06 AM
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Re: Jeep service costs

I cannot believe how some dealers can ask way more for services than others as it should be a fixed rate at any Jeep Dealer so no matter where you go you pay the same, apart from remote areas if there happen to be any Jeep Dealers in Remote areas lol

I was quoted $500.00 or $330.00 if I supply my own Oil.

I decided to go to the local Repco service centre with my own Mobil 1 ESP 5W-30 Oil & it worked out to be around $320.00 including the $140.00 I paid for 9 Litres of Oil.

I may look at taking it to a Jeep Dealer somewhere else next time though for a service, the Gold Coast Dealer sounds good & a decent price, it is not just the price for me but also finding a Dealer who I can trust to do a proper job as I do not have much faith in the local Dealer (is a long story & I wont go into it here but I do have reasons for the mistrust) so to be able to find a Dealer who is not only Trustworthy but also cheap is like finding Gold lol

They are approx. 400 K's from me though however I have family in Brisbane & could time it to be while we are on Holidays on the way to see them also have Family in Lismore & there is a dealer there but have not heard anything about them.

I feel our vehicles only need to be serviced every 12 months or 20000 K's unless we live in one of the extreme heat areas of the Country which I do not however what can you do about it in the end lol.
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  #62  
Old 07-21-2013, 06:11 AM
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Originally Posted by allypally View Post
Hmm.. Sounds like I should give them consideration for next service.
Reckon you should Ally, straight down the M7 from your place.
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  #63  
Old 07-21-2013, 08:52 AM
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Re: Jeep service costs

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Originally Posted by Aussie View Post
I cannot believe how some dealers can ask way more for services than others as it should be a fixed rate at any Jeep Dealer so no matter where you go you pay the same, apart from remote areas if there happen to be any Jeep Dealers in Remote areas lol
Why? I can assure that land in Parramatta, Castle Hill, Waitara etc is a lot more expensive to purchase or rent than Narellan.
If they don't have the same costs, why would they charge the same amount?
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  #64  
Old 07-21-2013, 05:48 PM
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Re: Jeep service costs

Aussie - the Chrysler dealer in Lismore is Frizelles Group - the same group has Tweed and Southport.
Obviously they will have different service people and facilities, but hopefully should share the same business and customer ethic.
I use Tweed and find them OK - but not spectacular (so far). Since last service at 30k i've had a yarn with the service manager and I'm confident we are on the same page. Certainly I'll take the vehicle back to them.
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  #65  
Old 07-21-2013, 07:00 PM
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Re: Jeep service costs

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Originally Posted by SNUKE View Post
Why? I can assure that land in Parramatta, Castle Hill, Waitara etc is a lot more expensive to purchase or rent than Narellan.
If they don't have the same costs, why would they charge the same amount?
How do you know that Dealers have different costing's for parts or labour???

I find that comment a joke myself as 1 Dealer who charges top dollar as in say $500.00 for a 10000k service on a Jeep Grand Cherokee Diesel may only be 30 k's from another who charges $250.00 for the same service so how do the parts or labour cost him less than the first Dealer???

It is not that a particular Dealer has to pay more for parts or labour but that 1 Dealer is more Greedy than another lol

And if you are saying that a Dealer who has higher Rent because they chose to setup in a more expensive area than another has the right to charge customers more as a result is very Amusing & simply unethical, I am sure the Dealer on the Gold Coast has higher rent than some others in more rural areas such as mine does however they can charge less for servicing & give better service along with it.... Are you a Dealer lol
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  #66  
Old 07-21-2013, 07:01 PM
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Re: Jeep service costs

Quote:
Originally Posted by John47 View Post
Aussie - the Chrysler dealer in Lismore is Frizelles Group - the same group has Tweed and Southport.
Obviously they will have different service people and facilities, but hopefully should share the same business and customer ethic.
I use Tweed and find them OK - but not spectacular (so far). Since last service at 30k i've had a yarn with the service manager and I'm confident we are on the same page. Certainly I'll take the vehicle back to them.

Thanks John
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  #67  
Old 07-21-2013, 07:13 PM
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Re: Jeep service costs

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Originally Posted by SNUKE View Post
Why? I can assure that land in Parramatta, Castle Hill, Waitara etc is a lot more expensive to purchase or rent than Narellan.
If they don't have the same costs, why would they charge the same amount?
And what about as an example Toyota Dealerships as they are all over the place, some with more expensive rent etc however they all manage to charge the same for services, the sooner Jeep Australia introduces capped priced servicing the better (using Toyota's model of reasonable pricing) & not like a few other companies who offer capped price servicing at a higher rate than you can obtain a non capped price service lol
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  #68  
Old 07-21-2013, 07:30 PM
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Re: Jeep service costs

Quote:
Originally Posted by Aussie View Post
How do you know that Dealers have different costing's for parts or labour???
I didn't say anything about parts, or labour for that matter, my only example was property, but both of those points are valid. The answer is, I don't and I suspect you don't either.

Quote:
Originally Posted by Aussie View Post
I find that comment a joke myself as 1 Dealer who charges top dollar as in say $500.00 for a 10000k service on a Jeep Grand Cherokee Diesel may only be 30 k's from another who charges $250.00 for the same service so how do the parts or labour cost him less than the first Dealer???

It is not that a particular Dealer has to pay more for parts or labour but that 1 Dealer is more Greedy than another lol

And if you are saying that a Dealer who has higher Rent because they chose to setup in a more expensive area than another has the right to charge customers more as a result is very Amusing & simply unethical, I am sure the Dealer on the Gold Coast has higher rent than some others in more rural areas such as mine does however they can charge less for servicing & give better service along with it.... Are you a Dealer lol
How in any way shape or form is it unethical to base what you charge on your expenses???????????????
That is the basis for all businessís that wish to be profitable, stay open, offer service, invest in their own infrastructure etc..
So you are saying that all dealers should charge the same regardless of their overheads or skill?
Sounds a bit communist to me.
There is an offset from the ability to cater to more people therefore having more business. That in turn requires more staff, more taxes etcÖ

As an ex mechanic who took immense pride in their work and was commonly disgusted at what others considered to be professional; I would be highly insulted if you told me I could not charge more for my labour compared to the muppet down the road. The same goes for any skilled job, perhaps yours included. If you can do a better job, why should you not be able to earn/charge more?
Does that mean that if a dealer is charging more they are providing better service or skill, hell no, they may even be paying less for their land. But it is not my place to tell a business what they can and canít charge, in fact not only is that NOT unethical, it would be illegal to enforce another business to charge a specific amount. Itís anti competition and not something the ACCC takes lightly.
As for fixed price servicing, well that is a dealer agreement and no doubt there are plenty of behind the scenes deals involved.
I have a similar thing I am currently involved in, and due to our higher costs than others, we receive a higher rebate per case.

I am not a dealer, but I am also not so single minded as to only see things from the perspective of my wallet.
I have seen many dealers in my industry shut over the years because they thought they could run a business that would have seemed great to them when they were a consumer, only to find that it didnít cover their costs let alone allow them to grow.

I donít like being ripped off, and I wonít be, but I donít begrudge a businessís right to earn a profit.
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  #69  
Old 07-21-2013, 08:51 PM
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Re: Jeep service costs

Due to JeepAU's lack of clarity over the Satnav fix, I have booked my car in for a 30,000km service @SVM Artarmon.
Quoted $850 for them to service the car or $290 if I change the oil & Filter. The lady on the phone was shocked, but said it was Jeeps pricing.

I guess I will be changing the oil on the weekend then

Jeep need to have a serious look at their pricing. I mean FFS it is not a very complicated job to do a 30k km service, it is less than 1.5hrs. How the frack can they justify this type of pricing ?
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Old 07-21-2013, 09:15 PM
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Re: Jeep service costs

The stuff about who charges what aside, I have always been curios as to why Jeeps service costs are so much higher than other brands. And I am not referring to fixed priced servicing.
A dealer that services say Jeep and Mitsubishi, does effectively the same job, similar times to complete the job, but the costs are insanely different.
Is it simply the parts/consumables that are causing this massive difference?
I so I can’t understand how a part from the US (always shipped) is more than a part from Japan (air freighted if required).
Scale of production would cover a portion of it for sure.
Are the costs on base model Jeeps (Compass & Patriot) also relatively high?

$560 for oil, filter and the time to change this is more than exorbitant.
The last time I had a service including changing the timing belt (6hr job) and having platinum plugs fitted was only $650.
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  #71  
Old 07-21-2013, 09:25 PM
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Re: Jeep service costs

Quote:
Originally Posted by SNUKE View Post
I didn't say anything about parts, or labour for that matter, my only example was property, but both of those points are valid. The answer is, I don't and I suspect you don't either.



How in any way shape or form is it unethical to base what you charge on your expenses???????????????
That is the basis for all business’s that wish to be profitable, stay open, offer service, invest in their own infrastructure etc..
So you are saying that all dealers should charge the same regardless of their overheads or skill?
Sounds a bit communist to me.
There is an offset from the ability to cater to more people therefore having more business. That in turn requires more staff, more taxes etc…

As an ex mechanic who took immense pride in their work and was commonly disgusted at what others considered to be professional; I would be highly insulted if you told me I could not charge more for my labour compared to the muppet down the road. The same goes for any skilled job, perhaps yours included. If you can do a better job, why should you not be able to earn/charge more?
Does that mean that if a dealer is charging more they are providing better service or skill, hell no, they may even be paying less for their land. But it is not my place to tell a business what they can and can’t charge, in fact not only is that NOT unethical, it would be illegal to enforce another business to charge a specific amount. It’s anti competition and not something the ACCC takes lightly.
As for fixed price servicing, well that is a dealer agreement and no doubt there are plenty of behind the scenes deals involved.
I have a similar thing I am currently involved in, and due to our higher costs than others, we receive a higher rebate per case.

I am not a dealer, but I am also not so single minded as to only see things from the perspective of my wallet.
I have seen many dealers in my industry shut over the years because they thought they could run a business that would have seemed great to them when they were a consumer, only to find that it didn’t cover their costs let alone allow them to grow.

I don’t like being ripped off, and I won’t be, but I don’t begrudge a business’s right to earn a profit.
You my friend sound like a proper idiot in your ranting & you have not even addressed my points in the way they were made what a joke!!!

Without spending lots of time addressing all of your points one by one I will simply say this, It is wrong for there to be such price difference from 1 Dealer to another for Servicing charges regardless of the fact that you may pay a bit more rent than another Dealer, it is also wrong for Dealers to give bad service & not check or fix things properly.

I can see that you don't get that for whatever reason & are most likely one of these arrogant types who thinks it is ok to charge people more for the same goods or services so you can make lots of $$$$$ or as you would see it a worthwhile profit which while I do not begrudge a business making a profit as they need to so they can pay wages & overheads I do see any business that makes huge profits by charging excessive prices simply GREEDY!!!!

I also see you have spent much time on this Forum in the past 7 months so wonder how you find time to run a business or have a life lol

Cheers
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Old 07-21-2013, 09:35 PM
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Re: Jeep service costs

Guys, Please stop the name calling.
The service rates cannot be compared with any main stream maker like Mitsu or Toyota, as they have a lot more cars on the road, so they get a higher throughput of services in comparison to a Jeep dealer.
Servicing these cars require specialist tools and equipment as well as training.
Having been a dealer mechanic and now doing the IT for a dealer with 11 franchises, I have a good understanding of how it all works.
The parts would have some bearing on the overall cost, but the set labour rate and service schedule are also the main factors. If Jeep say a 10k km service will take 2.5hrs to complete at a approved rate of $110 per hour, then you will be charged $275 for the labour. Most dealer mechanics know how to do a service quickly and will usually knock it off in 1hr, as they know what corners to cut.

Rents generally have little to do with the final costs, but would have some minor impact. Jeep set the prices and the dealers can choose to stick with the prices or charge mor or less. Even with the prices we are being asked to pay, are nothing in comparison to a BMW or Merc for a standard service.
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