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Jeep service costs

314K views 2K replies 183 participants last post by  SNUKE 
#1 ·
Guy's, I know this information is dotted around other threads but I was looking to get an idea of reasonable or unreasonable service cost experience in one place. My CRD's up for a 20K service (oil service message just came up). I've been quoted around $500 at Albion Brisbane and just over $600 at Salters Moorooka. I know we can always do better by supplying our own oil, but as far as the above prices are concerned, anybody have similar quotes/costs? PS, My 10k service was $430 at Albion.
 
#3 ·
Paid the same for both my 10 & 20k service.
$295 if I did the oil or $480 for them to do the oil.
This price included a loan car from SVM Artarmon.
 
#10 · (Edited)
The scary thing is that the Shell Helix Ultra Extra 5W-30 (now) doesn't comply with the Jeep specifications. (regardless of what you will find on the web and since the formulation was changed in early 2012 - refer the "CRD oil on special" thread on here - and I have this in writing from Shell).
From the many posts over the months regarding dealer service costs it appears that there is no one oil that dealers use across the board. Some certainly use non complying oil in their one size fits all policy. As we know, oil price varies significantly.
While i think that comparing prices is great as a first step - it is far more important to ensure while comparing that your dealer of choice actually uses an oil that does comply with Chrysler spec. In the case of the CRD with EGR and DPF it is critical for the engine that correct oil is used to avoid buildup of ash in the intake and exhaust.
For my part I've supplied my own oil for the 10 and 20K services and will continue to do so.....both were in the order of $285 - but the 20k requires an air filter - non in stock however!! hence the reason 20 was the same as 10.
John
 
#5 ·
Ee just had ours done at a place in Middle Park in Brisbane, Foote Motors i believe - I think it was around the $250 mark
 
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#7 ·
Cheers Mendo, looks like Albion are about right. Also worth noting my "service oil" message came on at 20k. It didn't come on at 10k!! Just goes to show the service intervals are too frequent in Australia compared to the rest of the world. I didn't plan to spend $1000 on oil and filters, however I didn't expect to drive 20k in 9 months!
 
#8 ·
I have just paid $290 for my 20K service and used the free oil filter coupon.
The service was preformed by Mcarther Jeep at Narellan.
They did the 10K service for $320.
They supplied oil etc.
I was quoted $395 however I did not take up the loan vehicale and just waited till the service was completed.
I will go back again for the 30K service.
I have had no issues with them and as long as I was there at 7:30 they would do my jeep first.
Great service so far.:D
 
#11 ·
$530 for a 20k Service at Albion, including new air filter. Next one should be around the $400 mark....and then for the "biggie"!!
 
#12 ·
I just had the "biggie" (40k) done, I purchased my own diff, engine oils and all filters, I rotated my tyres myself, that left only labor and a lot of brake, steering etc checks with a hookup to the mainsystem computer for updates etc as well as the mandatory sundry items, (oil drain plug washer etc)all up $268.00, on top of that filters cost $120.00 and oils $220.00 ( I have enough diff oil left for the next change) a grand total of $608.00 mmmm, I dont know if it would have been more or less from the dealer.
 
#14 ·
We've just had a 30k service done - total price $691.00
This included replacing fuel filters (early as a precaution), cabin filter and all the other regular stuff, and me supplying my own oil. I've posted in another thread my dismay at the fuel filter pricing......
Our vehicle has had a dealer 10k and 20k regular service and at 26k I was surprised to have the "oil change required" message come up. It got annoying so I reset it myself.

When at the dealership today I mentioned they must have neglected to reset the indicator at the 20k and got the response that they don't reset the indicator unless it is on.
I'm sure that while the vehicle is connected to the computer there must be a box they can tick but maybe they just don't bother - or more likely the vehicle doesn't get hooked up.

Got me to thinking - if my dealer didn't reset at 10k and 20k then it took the Jeep till 26K to arrive at a service decision.
We've done lots of highway runs in the year of ownership and just maybe that was an influence.
In Europe the service interval for the CRD is 20K and in NZ it is 12K.

I know Mercedes and BMW encourage owners to service according to the indicator - so being cynical are we conditioned to have extra services to enhance dealer profits?
If its good enough for so called high end vehicles with similar mechanicals - why isn't it good enough for Jeep?
 
#15 ·
Thats a good point. Mine came on at exactly 20k and I reset it myself after the service. The handbook mentions it works on the duty cycle of the oil which I guess is a long string of computed permutations, stop starts, throttle, rpm's etc......I would anticipate long periods at 2000rpm (average cruise) is less wear and tear on the oil than cold starts...short journeys.....my BMW was only serviced when the service light came on however I always changed the oil every 12months irrespective....that thing ran over 200,000kms and was still going strong when I sold it. .......however, I've got to mention that 30k service cost is worrying as the service book puts it in the same category as the 10k service...and you supplied your own oil and filter? I bet the V8 owners are doing the sums and are now glad with their choice!!!
 
#17 ·
My point is not foreseeing $1700 in service costs for a mere 30k of driving:eek: (Plus the Kuhmo's are shot!!)
 
#19 ·
Service intervals?I just received a service reminder letter from SVM at Mosman saying:
" your vehicle manufacturer recommends servicing at every 6 months or 12000 km which ever comes first "
I keep reading 10000 km for first service in all these post. Has this changed recently ?
 
#24 ·
Yes they did. LOL. Took me 15mins to roll forward to 2.136 when I returned home.
I am suspecting they made an error with the bill, but to date, they have not questioned it.
Actual Costs were
OIL: I supplied $130
FILTER: Free using MOPAR voucher
LABOUR: $1.10
 
#26 ·
I just had my 5.7lt 2011 serviced at 11k. $400.40
Mind you, I had to reset the oil change due message myself.. it made me question what else did they forget?
They also used Castrol Magnatec. Good oil but cheap..

I questioned Ultratune out of curiousity as they market they can be half the cost of your dealer service and still keep your warranty. Anyway I found that $568 wasnt half the price at all.. and when questioned, its because of the 'special oil' Jeep wants them to use.. which when question on whats so special its fully synthetic 5w-20..
 
#27 · (Edited)
Just booked in for 30K service.

Waitara - $565
Castle Hill - $645
Penrith - $510
Narellan - $465 incl loan car


So Narellan it is.

Oh, by the way - I have past 30k and I have not had a service light come on.
 
#57 · (Edited)
I just had my 30k service done. Didn't bother to ring Castle Hill even though they are only down the road for me as I know they are the most expensive when I compared prices for the 20k service. so I compared Parramatta and Narellan this time. I supply my own oil so the prices quoted reflect that:

Parramatta: $390
Narellan: $316 with a loan car.

So Narellan it was. Dropped my car in on Tuesday around 10am feeling a little jet lagged after returning home late the night before and remarked when booking it in I had a voucher for a free oil filter I had forgotten to bring with me. Natasha, the customer service girl says "That's the one from Mopar. No worries, don't worry about bringing it in, I'll just make a note of it." and adjusted the price to $258.45 for the service. She then says words to the effect of, "I can't put you in one of the normal loan cars, they are little swifts, VIPs deserve something a little better, give me a minute"

Now while I was very flattered, I'm thinking she's either meaning I'm a fat bastard and won't squeeze into a suzuki swift or she is really going the extra mile to make a good impression for some repeat business. Anyway, ten minutes later I was driving out the door in a brand new Honda Accord (The manager's car) and told the Jeep would be ready around 2pm.

On my way back to the dealership that afternoon, I remembered the PUTCO LEDs I had bought a few months ago to replace the bulbs in the DRL, so I rang Natasha to ask her could they be installed for me. No problems, no charge was the response.

I got back around 2pm and the replacement bulbs were fitted for me. Natasha queried me about the TSBs that had been installed as there was one installed that hadn't been recorded on my service history (an upgrade to the Uconnect firmware courtesy of Sox) I explained I had installed that myself so that was all good.

They did however, find an oil leak on the front of the timing cover which they had seen previously on another JGC which was caused by loose nuts. Apparently it is a bitch to get to and is a major job to access and fix so I had to leave my Jeep there for a couple of days while they fixed it under warranty. The downside was I had to give back the accord and drive a new swift with only a couple of hundred km on it for a couple of days - which I had NO problems fitting into BTW so I think she was trying to make a good impression to get me coming back.

Picked up the Jeep on Saturday as I couldn't get back before then. The Jeep was washed and ready for me, service performed, warranty work performed, DRL replaced and the damage was still only $258.45 all up. Add the price of 9lt of Mobil ESP1 from GL Lubricants and the total cost to me of the 30k service was around $395.00. The only downside was while they had rotated the wheels during the service, the wheels will now need a balance as I could feel a vibration at speed when hooting down the M7 at 110KPH.

They are a quiet dealership service-wise due to their location and are doubtless trying to build up their customer base of out of area clients. For the 45 minute drive down the M7 from the hills district, I got first class service at a better price than any of my local dealers. Was I impressed by the experience? Wheel balance aside, my fur coat I was. I will definitely be back.

One other thing that is worth noting, while like other dealers, the dealership sells various disparate brands, Ford Honda, Land Rover, Skoda, Kia, Suzuki, Chrysler, Jeep, Dodge etc, each of the brands have their own separate workshops, so the Jeeps and Chryslers are serviced in a totally seperate workshop than the other brands.

Pretty damn impressed I must say. While I will compare prices before each service, I'm pretty sure I'll be going back for my next service.
 
#28 ·
Had my GC serviced at Narellan today.

Very quiet dealership - only me an two others dropping off cars at 7.45am - way different to Penrith where there are hundreds of people.

No problems. Got a nice little Suzuki Vitara loan car. Txt and phone call when finished.

$475 total including a blown brake light globe. They were clever enough to NOT rotate the tyres - I have a new tyre on the front due to a puncture, so it is good they were able to notice this and not just automatically rotate. A small thing but I think it shows they are switched on.

So I'm happy with this routine service and would recommend them.
 
#31 ·
They wrote it on the service sheet, so it wasn't slackness on this occasion. I know it's a minor thing, but I was in no particular mood for an argument today, just wanted a simple service and go, so I'm happy to give credit where credit is due
 
#32 ·
30k Service is due. Not got a quote yet but I can't see how it can be any more expensive than the 10k service. Around the $350?
 
#35 ·
Big thanks Mate!! Thanks for sharing the info. Spot on with reduced priced service!!
 
#36 ·
Been off doing other things, been a while since I have been on the site.


Just got a quote for my 30k service from Narellan and my usual dealer, Parramatta Motor Group. I supply my own oil.

PMG came in at $520 or $390 if I supplied my own oil.

Narellan came in at $455 or $316 if I supply my own oil. (Loan Car incl.)

Time to give Narellan a try. My nearest CJD dealer, Castle Hill Jeep is considerably more expensive than PMG, so I'm guessing they would be $600+ based on previous quotes they have given me.
 
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