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  #25  
Old 04-27-2012, 02:06 AM
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Re: Loosing Coolant

I started looking for a GC at LM Greenslopes and I too also thought they were affiliated with Albion. The sales guy at Greenslopes was great, I tried the V6, V8 and when a CRD first arrived in Aus a month later I also took it for a spin. I settled on the CRD, wanted to give them the business but was not prepared for the 6 month wait.

Beware, I called LM service in Mansfield to book the 10k service and had a knucklehead on the line. No people skills so I didn't bother continuing with the booking! I figured if the guy on the phone is crap, then their service has only 1 direction to go! I could be wrong but I can't be bothered to find out.
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  #26  
Old 04-28-2012, 03:46 AM
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Re: Loosing Coolant

I would be bypassing the dealer, they seem like dopey muppets, just like mine.
Lodge a formal complaint with Dept Fari Trading. Contact Jeep au in Melbourne and notify them of your position and advise them under the new ACL's you will be renting a comprable vehicle until the problem is fixed. They can give you another GC, or pay for the rental.
The biggest problem with bad dealers is people do not complain about them, so they continue to be bad.
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  #27  
Old 05-06-2012, 05:57 AM
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Re: Loosing Coolant

Update
There is no update Jeep still have no idea when my part will be available to fix the coolant leak
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  #28  
Old 05-06-2012, 06:44 AM
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Re: Loosing Coolant

Did you contact Jeep Aust? By law the part has to be in Australia and most likely is in many service centres.
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  #29  
Old 05-06-2012, 04:00 PM
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Re: Loosing Coolant

I did call Jeep Australia and they said they would call back last Monday ,guess what no call . Another Jeep owner on Caravanersforum has now waited 4 weeks for Jeep Australia to call back. AussieWK2 do you know where I could find info on the availabilty of parts
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Old 05-06-2012, 06:17 PM
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Re: Loosing Coolant

Its sucks you have to wait such a long time for gasket. I hope you have a 2nd car.

Is there any website you an get spare parts directly bypassing Jeep Australia ?

Looks like warranty does not mean much, I am thinking of going for dealer for the first year (to get the flash updates etc ) then using ultra tune or similar for the next 2 years. After the warranty period I will be doing servicing my self.
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  #31  
Old 05-06-2012, 07:50 PM
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Re: Loosing Coolant

Have you lodged a complain with the Dept Fair Trading in your state ?
This tends to get things moving.
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  #32  
Old 05-06-2012, 08:05 PM
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Re: Loosing Coolant

There is no register for the general public to check on part availability, this is in-house with CJD. But ALL manufacturers by law MUST keep a strong inventory of ALL spare parts for their products. The worse case scenario is they have to order the part in from another state, ie Melbourne but certainly NOT Germany, this is BS.

Baxter, they're unfairly giving you the run-a-round you've been far too passive for far too long, time has long past where you need to be assertive!

If this was happening to me this is what I would have done 6 weeks ago:

1. Go to LM Holland Park (I think that's where you mentioned you purchased it) and start thump your fist on a desk demanding IMMEDIATE action.
2. If that does not work, call Jeep Aust from the dealership floor and demand IMMEDIATE action.

both 1 & 2 work best if there are customers on the floor. This worked for me when I was in my 20's after buying a 2nd hand car that blew a head gasket within a week of buying it. The closer the customers got the louder my voice, it worked a treat and I got that dealer to put in writing that he'd repair it.

3. Fair Trading is an option but takes time.

4. Last Resort - Go to sign writer and get him to measure the Jeep and print off some very large lettering that says something to the effects THIS JEEP IS A DUD on all 4 sides and park it in a prominent position outside the dealership. If you warn the dealer principle of your intentions you'll have his undivided attention. Don't speak to the idiots under him, they don't care.

Whatever you decide to do, the long and short of it is YOU NEED TO ACT NOW, DON'T WAIT AND RISK DAMAGING YOUR ENGINE.

Call to see if they're open on the holiday today.
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  #33  
Old 05-07-2012, 09:09 AM
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Re: Loosing Coolant

Don't go to back, go somewhere else..... and never go back. During my personal experience with them, they were extremely unprofessional. Your treatment makes me feel I made the right choice of giving them a wide berth... you should do the same. If you go with option 4 I'd add "but the dealer is worse"
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  #34  
Old 05-08-2012, 12:50 AM
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Re: Loosing Coolant

It is very annoying and leaves a bad experience from a new car when it should be the best time of ownership. I phoned again today and all they can say is the part should be in by the end of May. I also have issues with the noisey Load Levelling shocks which Jeep say is normal.I'm try not to get pissed off ,as I don't think Jeep are any worse than some others (It took Mazda three years to fix my parents new car , they sold it new with a small hole in the top of a piston) .If I get pissed off I might end up hating the Car which would be worse than the current situation.
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  #35  
Old 05-24-2012, 04:44 PM
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Re: Loosing Coolant

Update
The part has arrived (10weeks) ,booked in first thing Monday as it's currently loosing 1litre every three days or so. Hopefully with Jeep Australia setting up a parts warehouse in Victoria (so I hear) parts will be easier to get hold of.
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  #36  
Old 05-24-2012, 05:12 PM
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Re: Loosing Coolant

That whole exercise of waiting 10 weeks is unacceptable.
They could easily have flown the part in for less than a couple of dollars.
This just goes to show the arrogance of Chrysler Aust towards their clients.
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