Just spoke to Jeep Customer Relations on the followup of my call to them last month. This is in relation to the glitch where you can be directed 100's of klms out of your way.
Jeep, after waiting over 45mins on hold, told me they are unaware of when the update will be released, and stated they do not control the navigation, as it is a matter between the dealer and the software supplier.
WHAT A CROCK OF CRAP that is.
So, I then called Navteq. By the way, if you ever call them, never select the car GPS option, as you will get a message that they do not support. Anyway, the person I initailly spoke to told me that they sell maps to the dealers on an annual basis. Althogh maps may be released qtrly, the dealers opt to buy them annually. Therefore, it could be your dealer is upto 3 updates out of date compared to the current version. I requested to speak to someone with technical knowledge and was given a number to call.
I called, and spoke to a Chris Young at Navteq Sydney. He told me pretty much the same story, about the updates, and mentioned that he had heard of the Jeep problem, but was personally unaware of any fix. However, he did say that if I and others emailed him (firstname.lastname@example.org
) with specific details of the issue you faced, such as where you were, where you wanted to go, and what the result in the system was, he could run that in their emulator to see what results they get.
Please note, he can do nothing about map upgrades.
He stated that if they discovered a problem with the algorithim used, they could tell the software supplier and have them apply a fix, but that would be rolled out to the dealers most probably with the next map upgrade to apply for.
So to summarise, from what I think I heard,
- Jeep Aust are useless, and have nothing to do with Navigation. They only supply hardware.
- Dealers have arrangements with Navteq to buy maps on an annual basis, and that arrangement appears to be with each dealer. Latest map release is T100018215
- Dealers upgrade annually, not qtrly with each new release.
- There is a different company supplying the software engine for the mapping, and that appears to be the one at fault. I do not know the name of that company.