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  #157  
Old 04-02-2012, 03:42 AM
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Re: No tow hooks? Front Recovery Soluition help

Can't speak for all dealers or Chrysler in general, but I have no complaints with my dealer. They know me, this is my second Jeep with them and I also kept all of my notes and emails through the waiting period, so at no point in time prior to signing over the finance or new car was there any doubt around the outcome I expected on the front receovery hook item.
At some stage I will look at the nudge bar and or a full bullbar as I intend to use off road and touring.
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  #158  
Old 04-09-2012, 08:39 PM
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Re: No tow hooks? Front Recovery Soluition help

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Originally Posted by BobT View Post
The Europeans seem to be particularly quiet about the lack of recovery hooks. Why is that? Don't they have real off-road track?
I've since found out that recovery hooks, nudge-bars and bull-bars are illegal in Europe so any complaints would just fall on deaf ears. I wonder what the Land Rover people do?
There is talk of bring in European regulations to Australia. That would be devastating to the bull-bar industry. I can't see that happening any time soon.
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  #159  
Old 04-10-2012, 06:36 PM
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Re: No tow hooks? Front Recovery Soluition help

Picked up my GC 2012 Overland without front recovery hooks.

The dealer advised the tow eye bolt screw found in the boot is suitable and is now for recovery purposes.

This conflicts with things I am reading on numerous sites.

This situation is a joke. Prior to purchase every vehicle I saw and test drove had two recovery hooks. How can they delete such a thing and then give us such inconsistent advice!
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  #160  
Old 04-10-2012, 07:03 PM
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Re: No tow hooks? Front Recovery Soluition help

The Dealer who told you that information is as useful as a herd of sheep.
He is incorrect. That tow hook is NOT SUITABLE for recovery work. It was designed to pull a car short distances on sealed roads only. I believe Chrysler Aust sent a circular to Dealers telling them not to tell buyers of the suitability of the tow hook as a recovery device.
My understanding is that Chrysler Australia is to deliver a "free" solution to all JGC buyers who ordered prior to 1 Jan this year. They will also offer a "extra cost" solution incorporating some sort of nudgebar.
If anyone knows of anything different, please post.
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  #161  
Old 04-10-2012, 07:31 PM
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Re: No tow hooks? Front Recovery Soluition help

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Originally Posted by allypally View Post
The Dealer who told you that information is as useful as a herd of sheep.
He is incorrect. That tow hook is NOT SUITABLE for recovery work. It was designed to pull a car short distances on sealed roads only. I believe Chrysler Aust sent a circular to Dealers telling them not to tell buyers of the suitability of the tow hook as a recovery device.
My understanding is that Chrysler Australia is to deliver a "free" solution to all JGC buyers who ordered prior to 1 Jan this year. They will also offer a "extra cost" solution incorporating some sort of nudgebar.
If anyone knows of anything different, please post.
If your understanding re Chrysler Australia is accurate, then I have to assume that Chrysler Australia are not making sure all dealers are up to date with the issue nor issuing the correct advice to customers.

Incorrect advice that could have serious ramifications - to the vehicle itself, the owner, the dealer, the Jeep name and Chrysler Australia. If the worst scenerio occurs that is.

I've heard/read the same things that you are saying here and elsewhere (JeepAustralia Facebook) and I agree the screw in tow hook does not look like it would hold up to recovery work.

I just needed to share here what the dealers response was when I stated I was shown, test drove and eventually ordered a 4wd that had recovery hooks as standard. Not a 4wd vehicle that jeep and other 4wd clubs won't allow me to venture out with them because I have no recovery hooks.
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  #162  
Old 04-10-2012, 07:59 PM
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Re: No tow hooks? Front Recovery Soluition help

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Originally Posted by BobT View Post
I've since found out that recovery hooks, nudge-bars and bull-bars are illegal in Europe so any complaints would just fall on deaf ears. I wonder what the Land Rover people do?
There is talk of bring in European regulations to Australia. That would be devastating to the bull-bar industry. I can't see that happening any time soon.
The proposal for Australia to adopt the "United Nations Economic Commission for Europe (UNECE) Regulation GTR-09 on pedestrian safety" was withdrawn in Feb 2011. So we're ok for now.

The Australian 4WD industry council has more info about it here ... http://www.aaaa.com.au/4wd/news.asp?id=51
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  #163  
Old 04-10-2012, 10:21 PM
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Re: No tow hooks? Front Recovery Soluition help

Quote:
Originally Posted by mm1964 View Post
If your understanding re Chrysler Australia is accurate, then I have to assume that Chrysler Australia are not making sure all dealers are up to date with the issue nor issuing the correct advice to customers.

Incorrect advice that could have serious ramifications - to the vehicle itself, the owner, the dealer, the Jeep name and Chrysler Australia. If the worst scenerio occurs that is.

I've heard/read the same things that you are saying here and elsewhere (JeepAustralia Facebook) and I agree the screw in tow hook does not look like it would hold up to recovery work.

I just needed to share here what the dealers response was when I stated I was shown, test drove and eventually ordered a 4wd that had recovery hooks as standard. Not a 4wd vehicle that jeep and other 4wd clubs won't allow me to venture out with them because I have no recovery hooks.
Below is an email I sent to Clyde Campbell and other Chrysler Executives in February with no response.....

Good morning Mr Campbell,

Firstly I apologise for sending you this email but I have become increasingly frustrated trying to go through the correct channels to get a response. I obtained your names from articles that have recently been in the media, which is all very positive.

I am writing to request a formal corporate response to the MY2012 Jeep Grand Cherokee fundamental design change that was as a result of deleting the front tow hooks.

I ordered a 2012 JGC when the dealers were still telling us they came standard, I subsequently found out that the hooks had been deleted. By that stage I was committed to the deal as I had already sold my Prado and needed the vehicle to go on a 4x4 trip already planned. I was told by my salesman the eye bolt would be rated for 4x4 recovery, which I have since found is not be the case. I purchased this vehicle to be used as an off-road vehicle with quadralift skid plates etc. One feature I liked was the selec-terrain with the low range transfer case. All of these things make the JCG a capable off-road vehicle able to compete with the likes of the Toyota Prado and Land Rover Discovery. Obviously a 4x4 vehicle will at some time become stranded and require recovery whilst performing the job it was intended to do. Without a means of recovery all the other equipment is useless.

There seems to be a fair amount of misinformation surrounding the screw in eye bolt. I believe your company has issued a bulletin to dealers stating the bolt is suitable only for road and flat bed recovery. There are dealers and owners that still believe the eye hook is suitably rated for off-road recovery. I am concerned someone may be injured or killed using this piece of equipment.

I have the following queries / requests;

Will you run a public campaign ensuring all MY2012 owners are aware that the eye bolt is not 4WD recovery rated?
What Chrysler is Australiaís intended direction and market for the Grand Cherokee? Will the public be notified of any fundamental change?
If there hasnít been a change, Will Chrysler Australia apply to have the ADRís changed allowing for a retro fit solution?
Will Chrysler Australia subsidise any retrofitted solution?
Could you please also provide more guidance around this issue in public forums say the Facebook page.

Thank you in advance for your assistance. Again I am sorry to bother you but I have found no other avenue to have these issues escalated.

Regards
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  #164  
Old 04-10-2012, 10:26 PM
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Re: No tow hooks? Front Recovery Soluition help

Mendo,

Nice letter. However, I think you made the error of believing they actually care. History dictates they either cannot read or write, or simply do not have the manners to respond.
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  #165  
Old 04-11-2012, 12:26 AM
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Re: No tow hooks? Front Recovery Soluition help

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Originally Posted by allypally View Post
Mendo,

Nice letter. However, I think you made the error of believing they actually care. History dictates they either cannot read or write, or simply do not have the manners to respond.
It's probably more of a case of not having the balls to say anything without HO approval and HO not interested in some kangaroo infested island.
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  #166  
Old 04-11-2012, 12:44 AM
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Re: No tow hooks? Front Recovery Soluition help

Just as a side comment. I don't really know where HO is.
For example, I was trying to tack down some info on my car. Called Chrysler Cust Serv in Detroit, gave them the VIN and got the response that they could not see it. They gave me a phone number which was in Belgium. I called that, and it was answered by someone in UK who worked for Chrysler Intl.
I therefore get the feeling that the chain of command is as follows
Chrysler Aust -> Chrysler Intl -> Chrysler US.
If that is the case, when a car is ordered dy a dealer here in Oz, it goes through the above chain. If Chrysler Aust have an issue, they contact Chrysler Intl, not US.
Maybe I am wrong?
The above flow would possibly explain why the front tow hooks were removed, as Intl is in fact in Europe and think only about Europe.
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  #167  
Old 04-11-2012, 04:52 PM
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Re: No tow hooks? Front Recovery Soluition help

For what it's worth i documented our expectations regarding the hooks with our dealer - I felt we might become lost in the Jeep corporate maze. The dealer indicated he would pass on the document to Jeep for their information as well.
Nothing like keeping the pressure on.
Copy attached for info....
John
Attached Files
File Type: pdf TE Tow Hooks.pdf (38.9 KB, 48 views)
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  #168  
Old 04-12-2012, 01:12 AM
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Re: No tow hooks? Front Recovery Soluition help

Quote:
Originally Posted by allypally View Post
Just as a side comment. I don't really know where HO is.
For example, I was trying to tack down some info on my car. Called Chrysler Cust Serv in Detroit, gave them the VIN and got the response that they could not see it. They gave me a phone number which was in Belgium. I called that, and it was answered by someone in UK who worked for Chrysler Intl.
I therefore get the feeling that the chain of command is as follows
Chrysler Aust -> Chrysler Intl -> Chrysler US.
If that is the case, when a car is ordered dy a dealer here in Oz, it goes through the above chain. If Chrysler Aust have an issue, they contact Chrysler Intl, not US.
Maybe I am wrong?
The above flow would possibly explain why the front tow hooks were removed, as Intl is in fact in Europe and think only about Europe.
It sure is a tangled web. Chrysler Group LLC's HO is in Auburn Hills, Michigan. They are 53.5% owned by Fiat. The CEO of both Chrysler and Fiat is Sergio Marchionne who holds both Canadian and Italian citizenship and lives in Switzerland. Michael Manley is President and CEO of Jeep Brand and Chief Operating Officer of Fiat-Chrysler Asia Pacific. He is English. I'm guessing he works out of Auburn Hills.
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