Go Back   Jeep Garage - Jeep Forum > Jeep Platform Discussion > Grand Cherokee - WK2 - > Export Grand Cherokee 2011+

Join Jeep Garage Today
Reply
 
Thread Tools Display Modes
 
  #181  
Old 04-25-2012, 04:43 PM
Member
My Jeep: 2012 3.0L WK2
 
Join Date: Sep 2011
Location: Western Australia
Posts: 254
Thanks: 1
Thanked 8 Times in 8 Posts
Rep Power: 163611
josh3008 has a reputation beyond reputejosh3008 has a reputation beyond reputejosh3008 has a reputation beyond reputejosh3008 has a reputation beyond reputejosh3008 has a reputation beyond reputejosh3008 has a reputation beyond reputejosh3008 has a reputation beyond reputejosh3008 has a reputation beyond reputejosh3008 has a reputation beyond reputejosh3008 has a reputation beyond reputejosh3008 has a reputation beyond repute
Re: No tow hooks? Front Recovery Soluition help

I rang my dealer on Monday and all they could tell me was 2 weeks, but they have been saying that for about a month now.
__________________

__________________
2012 grand Cherokee Laredo
Deep cherry red
Leather Seats
Nudge bar
Tow pack
Delivered 1st March
Reply With Quote
  #182  
Old 04-25-2012, 06:57 PM
allypally's Avatar
Premium Member
My Jeep: 2012 3.0L WK2
 
Join Date: Aug 2011
Location: NW Sydney
Posts: 2,161
Thanks: 24
Thanked 126 Times in 105 Posts
Rep Power: 55565
allypally has a reputation beyond reputeallypally has a reputation beyond reputeallypally has a reputation beyond reputeallypally has a reputation beyond reputeallypally has a reputation beyond reputeallypally has a reputation beyond reputeallypally has a reputation beyond reputeallypally has a reputation beyond reputeallypally has a reputation beyond reputeallypally has a reputation beyond reputeallypally has a reputation beyond repute
Re: No tow hooks? Front Recovery Soluition help

Quote:
Originally Posted by josh3008 View Post
I rang my dealer on Monday and all they could tell me was 2 weeks, but they have been saying that for about a month now.
Sounds like the "Car Delivery speech"
__________________

__________________
MY12 Overland CRD
Cherry Red
Saddle Interior.
Front Recovery Hook.
Reply With Quote
  #183  
Old 04-27-2012, 07:09 AM
Member
 
Join Date: Mar 2012
Posts: 143
Thanks: 3
Thanked 2 Times in 2 Posts
Rep Power: 1087
fix69er has a reputation beyond reputefix69er has a reputation beyond repute
Re: No tow hooks? Front Recovery Soluition help

lucky my mates wk2 was 2011 model with tow hooks, when it got stuck in sand...(see the pic)
Attached Images
File Type: jpg PICT05216.JPG (32.2 KB, 68 views)
__________________
Reply With Quote
  #184  
Old 04-27-2012, 08:36 AM
selous's Avatar
Member
My Jeep: 2012 3.0L WK2
 
Join Date: Oct 2011
Location: Sydney Australia
Posts: 264
Thanks: 11
Thanked 23 Times in 20 Posts
Rep Power: 1341
selous is on a distinguished road
Yeah. I got told about two weeks a week ago


Sent from my iPad using Tapatalk
__________________
MY2012 Overland 3.0 CRD In Mineral Grey
Reply With Quote
  #185  
Old 05-06-2012, 06:09 AM
mm1964's Avatar
Premium Member
My Jeep: 2012 3.0L WK2
 
Join Date: Feb 2012
Location: Sydney Australia
Posts: 209
Thanks: 36
Thanked 3 Times in 3 Posts
Rep Power: 1165
mm1964 is on a distinguished road
Re: No tow hooks? Front Recovery Soluition help

Sometime ago I posted a complaint and question on the Jeep Australia Facebook website regarding the missing front tow/recovery hooks.


They replied with, "please call 1300 133 079 in the morning and our team are expecting your call and they will have all the relevant answers regarding your purchase. Thanks Jeep Australia."


I phoned but no one was expecting my call. (May I suggest more people call this number).


One week later I called having not heard anything from them.

Days later I received a call from them stating I should take the matter up with the dealership as they mislead me. I asked her when were the dealers notified that the tow hooks were removed from the 2012 model and she advised me it was approx Jan 2012. I replied well if I ordered a vehicle that had tow hooks in Nov 2011 then the dealer did not mislead me. Instead Jeep Australia mislead dealers, me and numerous others.


I requested she advise me of what Jeep Australia's stand is on:
Is the front tow eye suitable for offroad recovery?
If not, then how is Jeep Australia going to provide or compensate customers who ordered the Grand Cherokee that came with two front recovery hooks as standard?

She advised me she would call me back with answers - 2 weeks later I remain waiting for the call and answers.

I now notice Jeep Australia prevent users from posting on their Facebook wall but the complaints keep getting up there via posting comments on their own posts.

There seem to be numerous issues relating to spare parts in Australia also.
__________________
Reply With Quote
  #186  
Old 05-06-2012, 08:07 PM
ENFORCER's Avatar
Premium Member
My Jeep: 2014 6.4L WK2
 
Join Date: May 2011
Location: Sydney, Australia
Posts: 1,989
Thanks: 23
Thanked 89 Times in 71 Posts
Rep Power: 321994
ENFORCER has a reputation beyond reputeENFORCER has a reputation beyond reputeENFORCER has a reputation beyond reputeENFORCER has a reputation beyond reputeENFORCER has a reputation beyond reputeENFORCER has a reputation beyond reputeENFORCER has a reputation beyond reputeENFORCER has a reputation beyond reputeENFORCER has a reputation beyond reputeENFORCER has a reputation beyond reputeENFORCER has a reputation beyond repute
Re: No tow hooks? Front Recovery Soluition help

I just got off the phone with Jeep regarding my ACC delays.
I told them they had better pull their finger out over the front recovery hooks or they will be doing a lot of refunds under the new ACL's. He told me that he knows of the problem and will also make senior management aware of this situation. Hopefully they will release an update on the tow hooks.

On a good note he told me that they have had a very large parts delivery. As some may know Jeep moved into new very large offices and warehouse. This will allow them to keep a larger stock of parts. I hope this is the case and not just lip service. I do know they moved, but we will need to wait and see if the parts are more available.
__________________
Previous Ride = 2011 JGC CRD Overland
Current Ride = 2014 Silver JGC SRT with Pano, HK and Spider monkeys.
Mods = CLSTech Ribbon Mod
Reply With Quote
  #187  
Old 05-07-2012, 05:47 AM
allypally's Avatar
Premium Member
My Jeep: 2012 3.0L WK2
 
Join Date: Aug 2011
Location: NW Sydney
Posts: 2,161
Thanks: 24
Thanked 126 Times in 105 Posts
Rep Power: 55565
allypally has a reputation beyond reputeallypally has a reputation beyond reputeallypally has a reputation beyond reputeallypally has a reputation beyond reputeallypally has a reputation beyond reputeallypally has a reputation beyond reputeallypally has a reputation beyond reputeallypally has a reputation beyond reputeallypally has a reputation beyond reputeallypally has a reputation beyond reputeallypally has a reputation beyond repute
Re: No tow hooks? Front Recovery Soluition help

Quote:
Originally Posted by mm1964 View Post
Sometime ago I posted a complaint and question on the Jeep Australia Facebook website regarding the missing front tow/recovery hooks.


They replied with, "please call 1300 133 079 in the morning and our team are expecting your call and they will have all the relevant answers regarding your purchase. Thanks Jeep Australia."


I phoned but no one was expecting my call. (May I suggest more people call this number).


One week later I called having not heard anything from them.

Days later I received a call from them stating I should take the matter up with the dealership as they mislead me. I asked her when were the dealers notified that the tow hooks were removed from the 2012 model and she advised me it was approx Jan 2012. I replied well if I ordered a vehicle that had tow hooks in Nov 2011 then the dealer did not mislead me. Instead Jeep Australia mislead dealers, me and numerous others.


I requested she advise me of what Jeep Australia's stand is on:
Is the front tow eye suitable for offroad recovery?
If not, then how is Jeep Australia going to provide or compensate customers who ordered the Grand Cherokee that came with two front recovery hooks as standard?

She advised me she would call me back with answers - 2 weeks later I remain waiting for the call and answers.

I now notice Jeep Australia prevent users from posting on their Facebook wall but the complaints keep getting up there via posting comments on their own posts.

There seem to be numerous issues relating to spare parts in Australia also.
I posted a story about the above on Jeep's facebook site. It lasted 30mins before it was deleted. LOL
So I just reposted it. It may last till morning.
They are now deleting all complaints.
__________________
MY12 Overland CRD
Cherry Red
Saddle Interior.
Front Recovery Hook.
Reply With Quote
  #188  
Old 05-07-2012, 09:12 PM
Member
My Jeep: 2012 3.0L WK2
 
Join Date: Dec 2011
Location: Melbourne Australia
Posts: 253
Thanks: 8
Thanked 8 Times in 8 Posts
Rep Power: 1259
scarps is on a distinguished road
Re: No tow hooks? Front Recovery Soluition help

I posted a 'my new Jeep' item on the Jeep FB last night. Still there, but adjusted the story a bit by focussing on a positive note. Check it out. Think it still gets the message about the missing recovery hooks through. Bit hard for them to take down a post that gives the JGC such a good story.
__________________
[SIGPIC][/SIGPIC]
Ordered 2nd Nov 2011 - Arrived 30th March 2012, GC Laredo 3.0L Deisel, Stone White with Towbar, Roof Bars, Thule Roof Basket and Darkest Legal Tint. Front Recovery hook installed 5th June:thumbsup:
Rockrails and skid plates installed 2nd Sept. Long Range Fuel tank fitted 9th Sept. Bullbar, lift kit & new tyres? Who knows......
Reply With Quote
  #189  
Old 05-08-2012, 01:43 AM
BobT's Avatar
Premium Member
My Jeep: 2012 3.0L WK2
 
Join Date: Oct 2011
Location: Sydney, NSW, Australia
Posts: 1,673
Thanks: 522
Thanked 67 Times in 59 Posts
Rep Power: 73503
BobT has a reputation beyond reputeBobT has a reputation beyond reputeBobT has a reputation beyond reputeBobT has a reputation beyond reputeBobT has a reputation beyond reputeBobT has a reputation beyond reputeBobT has a reputation beyond reputeBobT has a reputation beyond reputeBobT has a reputation beyond reputeBobT has a reputation beyond reputeBobT has a reputation beyond repute
Garage
Re: No tow hooks? Front Recovery Soluition help

Quote:
Originally Posted by scarps View Post
I posted a 'my new Jeep' item on the Jeep FB last night. Still there, but adjusted the story a bit by focussing on a positive note. Check it out. Think it still gets the message about the missing recovery hooks through. Bit hard for them to take down a post that gives the JGC such a good story.
That's the way to do it. You catch more flies with honey than vinegar.
__________________
Ordered 9 Nov 2011 - Delivered 3:30pm Friday 13 April 2012
Jeep Grand Cherokee Laredo 3L CRD, Black Forest Green Pearl, Quadra-lift, Off-road Adventure II, Front Recovery Hook, Mopar Tow Bar, Mopar Rock Rails, 150A Projecta Battery Isolator, Tekonsha P3 Brake Controller, Bridgestone D697 265/60R18 LT, Kimberley Kamper Special Edition
MudMap M7 off/on road sat nav, Chief front recovery hooks "chrome", Chief 3mm bash plate
Reply With Quote
  #190  
Old 05-08-2012, 03:55 AM
allypally's Avatar
Premium Member
My Jeep: 2012 3.0L WK2
 
Join Date: Aug 2011
Location: NW Sydney
Posts: 2,161
Thanks: 24
Thanked 126 Times in 105 Posts
Rep Power: 55565
allypally has a reputation beyond reputeallypally has a reputation beyond reputeallypally has a reputation beyond reputeallypally has a reputation beyond reputeallypally has a reputation beyond reputeallypally has a reputation beyond reputeallypally has a reputation beyond reputeallypally has a reputation beyond reputeallypally has a reputation beyond reputeallypally has a reputation beyond reputeallypally has a reputation beyond repute
Re: No tow hooks? Front Recovery Soluition help

I collected my new car earlier this evening. There was much drama, but that is another story which I will post later in the Delivery thread.
Just before leaving the dealership I naturally asked the status of the tow hooks, as I stated I had test driven a car with them on, and I had heard that Jeep was working on a solution, and from the whispers I had heard, Jeep were to retrofit (free of charge) a workaround solution to all who ordered a GC before Jan 1 of this year.
The dealer advised that there was much uproar in regard to the tow hooks, and that dealer conferences with Jeep mostly ended up in yelling matches. I was told that the impression that the Dealers had was that Chrysler Aust's attitude towards them was arrogent, in as much as Chrysler appeared to care less about their clients and blamed all issues on the dealers.
__________________
MY12 Overland CRD
Cherry Red
Saddle Interior.
Front Recovery Hook.
Reply With Quote
  #191  
Old 05-08-2012, 04:55 AM
ENFORCER's Avatar
Premium Member
My Jeep: 2014 6.4L WK2
 
Join Date: May 2011
Location: Sydney, Australia
Posts: 1,989
Thanks: 23
Thanked 89 Times in 71 Posts
Rep Power: 321994
ENFORCER has a reputation beyond reputeENFORCER has a reputation beyond reputeENFORCER has a reputation beyond reputeENFORCER has a reputation beyond reputeENFORCER has a reputation beyond reputeENFORCER has a reputation beyond reputeENFORCER has a reputation beyond reputeENFORCER has a reputation beyond reputeENFORCER has a reputation beyond reputeENFORCER has a reputation beyond reputeENFORCER has a reputation beyond repute
Re: No tow hooks? Front Recovery Soluition help

If you want, try to email the AU MD Clyde Campbell. His email should be Clyde.Campbell@chrysler.com

I would let him know that you are not happy and will be looking for an update as to the progress.

Technically if you got bogged and could not recover your car, you could claim ALL costs back to CJD for the inconvenience and suffering because of this problem.

The ONLY way you are going to get this sorted out is to keep the pressure up. Email car magazines, NotGoodEnough.org and anyone you can find. Beat the drum, create some noise and I bet we will see CJD jump, or at least tell you when it will be sorted.

Sit quietly and they will continue to drag their heels and you may never get it sorted.
I just hope they have a proper fix and not some band aid. I also want to know what they are going to do about people who have ordered them after 1/1/12 as the amount of dealers saying that the screw in hooks can be used for recovery seemed to be a common line from the dealers.
__________________
Previous Ride = 2011 JGC CRD Overland
Current Ride = 2014 Silver JGC SRT with Pano, HK and Spider monkeys.
Mods = CLSTech Ribbon Mod
Reply With Quote
  #192  
Old 05-08-2012, 06:55 AM
Member
My Jeep: 2012 3.0L WK2
 
Join Date: Dec 2011
Location: Melbourne Australia
Posts: 253
Thanks: 8
Thanked 8 Times in 8 Posts
Rep Power: 1259
scarps is on a distinguished road
Re: No tow hooks? Front Recovery Soluition help

Think I agree it's time to ramp the pressure up again. Really happy with my new Laredo. Love driving it, comfort, appointments and fuel economy, but I was told the new hooks due two weeks ago. I've left 2 messages with my dealer who I have nothing but praise for, but it seems they are getting let down by Jeep Australia who have again gone very quiet on the issue. A simple communication to customers and dealers with an update would remove a lot of angst.
Suggest many numerous Facebook postings as this is a live and public forum. The postings don't need to be nasty, just asking the question "what's the delay with the WK2 2012 recovery hooks?" If enough do this, they will get the message through the Marketing department.
__________________

__________________
[SIGPIC][/SIGPIC]
Ordered 2nd Nov 2011 - Arrived 30th March 2012, GC Laredo 3.0L Deisel, Stone White with Towbar, Roof Bars, Thule Roof Basket and Darkest Legal Tint. Front Recovery hook installed 5th June:thumbsup:
Rockrails and skid plates installed 2nd Sept. Long Range Fuel tank fitted 9th Sept. Bullbar, lift kit & new tyres? Who knows......
Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
2012 Model Overland Front Recovery hooks Sege Export Grand Cherokee 2011+ 27 12-04-2011 11:55 PM
Front tow hooks jp467 Grand Cherokee - WK2 - 21 11-22-2011 04:11 AM
Front tow/recovery eyes brit Grand Cherokee - WK2 - 3 04-29-2011 08:36 PM
Tow hooks and hitch recovery... madmtnbiker@gmail.com Grand Cherokee - WK 1 12-06-2009 11:48 AM

Powered by vBadvanced CMPS v3.2.3

All times are GMT -5. The time now is 03:50 PM.


Powered by vBulletin® Version 3.8.8 Beta 4
Copyright ©2000 - 2014, vBulletin Solutions, Inc.
Copyright 2012 - JeepGarage.Org
The Jeep Grand Cherokee Owners Community