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  #241  
Old 05-18-2012, 08:09 AM
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Re: No tow hooks? Front Recovery Soluition help

agree on false advertising, see this ad


I saw that advertisement on TV few days ago.

this advertisement shows guy going to NT Alice springs area after work in a GC. one attempting do the same with no tow hooks could get into serious trouble/stranded in the desert.
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  #242  
Old 05-18-2012, 04:36 PM
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Re: No tow hooks? Front Recovery Soluition help

It is not false advertising showing the car offroad, as it will get there.....just hope it does not get bogged and need to be pulled out.
Mind you the "offroading" in that ad I could do in my falcon.
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  #243  
Old 05-18-2012, 05:02 PM
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Re: No tow hooks? Front Recovery Soluition help

Quote:
Originally Posted by ENFORCER View Post
It is not false advertising showing the car offroad, as it will get there.....just hope it does not get bogged and need to be pulled out.
Mind you the "offroading" in that ad I could do in my falcon.
Australian made for Australian conditions... I'm on my third Falcon, love them.
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  #244  
Old 05-18-2012, 06:55 PM
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Re: No tow hooks? Front Recovery Soluition help

The only federal body that might be remotely concerned with this issue is the ACCC. They will almost certainly fob it off to the state Fair Trading organisations. It is only the 2012 Jeeps ordered in the latter half of 2011 that are affected so that leaves just a hand full of jeeps per state. It is unlikely that Fair Trading will take any action for this small number of disgruntled Jeep owners no matter how vocal. Posting to the Jeep facebook site is preaching to the converted. What hurts Jeep Australia most is the loss of potential customers. Where are these potential customers? They are reading car magazines and in particular 4x4 magazines. So I encourage you to hammer the mags.
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  #245  
Old 05-18-2012, 07:39 PM
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Re: No tow hooks? Front Recovery Soluition help

Quote:
Originally Posted by BobT View Post
The only federal body that might be remotely concerned with this issue is the ACCC. They will almost certainly fob it off to the state Fair Trading organisations. It is only the 2012 Jeeps ordered in the latter half of 2011 that are affected so that leaves just a hand full of jeeps per state. It is unlikely that Fair Trading will take any action for this small number of disgruntled Jeep owners no matter how vocal. Posting to the Jeep facebook site is preaching to the converted. What hurts Jeep Australia most is the loss of potential customers. Where are these potential customers? They are reading car magazines and in particular 4x4 magazines. So I encourage you to hammer the mags.
Good point, let's do both. I've also emailed my dealer principle today and said my deadline for a solution is 31st May and did He want to spend time dealing with a lodged FT complaint.
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  #246  
Old 05-18-2012, 08:24 PM
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Re: No tow hooks? Front Recovery Soluition help

Quote:
Originally Posted by BobT View Post
The only federal body that might be remotely concerned with this issue is the ACCC. They will almost certainly fob it off to the state Fair Trading organisations. It is only the 2012 Jeeps ordered in the latter half of 2011 that are affected so that leaves just a hand full of jeeps per state. It is unlikely that Fair Trading will take any action for this small number of disgruntled Jeep owners no matter how vocal. Posting to the Jeep facebook site is preaching to the converted. What hurts Jeep Australia most is the loss of potential customers. Where are these potential customers? They are reading car magazines and in particular 4x4 magazines. So I encourage you to hammer the mags.

Hi Bob,
I've just posted the following onto the 4X4 Action General Chat Forum that I hope will cover both written mag and social media.

Hi all,
Accepting that we're all loyal to our truck brands, Nissan, Toyota, Mitsi etc there's a group of us that need some help.
Several Hundred of us have purchased the new 2012 WK2 Jeep Grand Cherokee and it's a beauty.
Not one of us are unhappy with the models, build, quality etc and are happy to recommend it to one and all except for one major point.
Somewhere between June 2011 and Dec 2011 (which is when most of us ordered our new trucks particularly the deisel model) someone, somewhere in the world decided that the 2012 WK2 export model no longer needed front recovery points and didn't seem to tell the Australian Jeep dealers, who subsequently didn't tell us at the time of order.
As you can imagine, this has a huge impact on the ability to use the vehicle off road, and in particular, our 4WD clubs can't allow us to participate in trips as we're not considered safe or recoverable in the event of an emergency.
Nothing worse than being stuck at home like today, while your mates are out in their 4WD's.
Despite constant communication with our dealers (who seem to be just as frustrated), Jeep Australia keep coming back with a reply something like "We will make an official statement when we have all the details and a solution".
This has been going on since January 2012 and still no "sorry for the inconvenience" statement.
How can you help?
Just being aware of the issue in the 4WD groups is a start. If you can make it a campfire discussion and get the word out would be good. I'm also asking all Facebook users if you have 5 mins to spare, can you post a 'nice' question on the Jeep Australia Facebook site, something like "hey Jeep Australia, what are you doing to help our 4WD buddies that don't have front recovery hooks for their 2012 WK2's?" might help us put a bit more pressure onto their customer service to respond a bit more appropriately.
regards Scott
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Rockrails and skid plates installed 2nd Sept. Long Range Fuel tank fitted 9th Sept. Bullbar, lift kit & new tyres? Who knows......
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  #247  
Old 05-19-2012, 08:18 PM
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Re: No tow hooks? Front Recovery Soluition help

Hi to all,
Spent another weekend at home while my friends were out 4WD'ing so I have emailed my dealer this weekend advising that I will be patient until the 31st May, but not past that date. On the 1st June 2012, should a solution to the missing front recovery points not be available to be installed on my 2012 WK2 Laredo, or some form of compensation made good, I will commence action available to me as an Australian Consumer.
The stance I will be taking is on 'misleading advertising and my vehicle being unfit for use as described at time of sale'. The fact behind this is that I am unable to participate in 4WD trips with friends and colleagues as my vehicle is not rated for use off road as per club and reasonable safety guidelines.
In addition I have email, sales brochure and photographic evidence that will be used that clearly shows I discussed and purchased this particular vehicle from my dealer with the knowledge that it was to be used off road, and that all visual and printed evidence supported my expectation that this vehicle would be 'fit for use' as was sold to me at the time. At no time did my dealer advise that this vehicle could not be used off road.
As I have mentioned in previous communications, my dealer has been nothing but professional and great to deal with for the last 10 years, but as the seller of the item, they are the point of contact.
At no time was I unhappy with the extended delivery period (5months from order to delivery) as this was always clear in my mind. What's turned me to frustration now is the time taken to resolve this issue past my delivery date. I checked the first post on this form and it was 5th December 2011.
Further, I have a copy of an email originating from Jeep Australia dated 9th May which clearly states that the Front Recovery Hooks still have not been built yet.
Ultimately if my expectation as a consumer is not met and this action proceeds, any dealer will want to check their records that Jeep Australia 'did or did not advise dealers prior to my purchase in Nov 2011 that recovery hooks were being removed from the 2012 WK2 models.
As I also now understand the design changes to the chasis and front recovery points would have been made and known early in 2011 in preparation for the factories retool each year for next year's model, sometime around now.
Scott
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Rockrails and skid plates installed 2nd Sept. Long Range Fuel tank fitted 9th Sept. Bullbar, lift kit & new tyres? Who knows......
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  #248  
Old 05-21-2012, 08:05 PM
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Re: No tow hooks? Front Recovery Soluition help

Rumour has it that Jeep are release a bulletin to all dealers tomorrow in regard to the Recovery Hooks, and parts will be available around the end of this month.
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  #249  
Old 05-21-2012, 08:55 PM
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Re: No tow hooks? Front Recovery Soluition help

That lines up with a comment on their facebook page put up last Saturday, that says there will be an announcement "mid next week".
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  #250  
Old 05-21-2012, 09:25 PM
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Re: No tow hooks? Front Recovery Soluition help

True not rumour
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  #251  
Old 05-21-2012, 09:53 PM
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Re: No tow hooks? Front Recovery Soluition help

Quote:
Originally Posted by scarps View Post
Hi to all,
I checked the first post on this form and it was 5th December 2011......

Ultimately if my expectation as a consumer is not met and this action proceeds, any dealer will want to check their records that Jeep Australia 'did or did not advise dealers prior to my purchase in Nov 2011 that recovery hooks were being removed from the 2012 WK2 models........
Scott
GDay Scott,
the info was around in early November - whether individual salesmen knew or cared would be a different matter.
http://talkingjeepoz.blogspot.com.au...012-grand.html
Only thing was the correspondent didn't know when he blogged that the front rails had been modified.
Anyway fingers crossed we can obtain an amicable resolution.
John
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  #252  
Old 05-21-2012, 10:45 PM
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Re: No tow hooks? Front Recovery Soluition help

Quote:
Originally Posted by scarps View Post
Hi Bob,
I've just posted the following onto the 4X4 Action General Chat Forum that I hope will cover both written mag and social media.

Hi all,
Accepting that we're all loyal to our truck brands, Nissan, Toyota, Mitsi etc there's a group of us that need some help.
Several Hundred of us have purchased the new 2012 WK2 Jeep Grand Cherokee and it's a beauty.
Not one of us are unhappy with the models, build, quality etc and are happy to recommend it to one and all except for one major point.
Somewhere between June 2011 and Dec 2011 (which is when most of us ordered our new trucks particularly the deisel model) someone, somewhere in the world decided that the 2012 WK2 export model no longer needed front recovery points and didn't seem to tell the Australian Jeep dealers, who subsequently didn't tell us at the time of order.
As you can imagine, this has a huge impact on the ability to use the vehicle off road, and in particular, our 4WD clubs can't allow us to participate in trips as we're not considered safe or recoverable in the event of an emergency.
Nothing worse than being stuck at home like today, while your mates are out in their 4WD's.
Despite constant communication with our dealers (who seem to be just as frustrated), Jeep Australia keep coming back with a reply something like "We will make an official statement when we have all the details and a solution".
This has been going on since January 2012 and still no "sorry for the inconvenience" statement.
How can you help?
Just being aware of the issue in the 4WD groups is a start. If you can make it a campfire discussion and get the word out would be good. I'm also asking all Facebook users if you have 5 mins to spare, can you post a 'nice' question on the Jeep Australia Facebook site, something like "hey Jeep Australia, what are you doing to help our 4WD buddies that don't have front recovery hooks for their 2012 WK2's?" might help us put a bit more pressure onto their customer service to respond a bit more appropriately.
regards Scott
Excellent!
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