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  #253  
Old 05-23-2012, 12:08 AM
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Re: No tow hooks? Front Recovery Soluition help

They just posted on Facebook that the fix is inbound and will be available in dealers shortly.
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  #254  
Old 05-23-2012, 12:41 AM
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Re: No tow hooks? Front Recovery Soluition help

Typical, they have not detailed what the "solution" is and if a cost is involved to the owner.
They did say it would be available by the Jeep Jamboree, however, I certainly hope we dont have to wait that long, as I think that is in Sept.
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  #255  
Old 05-23-2012, 06:32 AM
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Re: No tow hooks? Front Recovery Soluition help

Quote:
Originally Posted by John47 View Post
....
Anyway fingers crossed we can obtain an amicable resolution.
John
I remain hopeful that things will change but I doubt there will be any amicable resolution based on my dealer and Chrysler/Jeep Aust refusing to respond to any of my enquiries, concerns and complaints relating to the missing recovery hooks.
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  #256  
Old 05-23-2012, 06:35 AM
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Re: No tow hooks? Front Recovery Soluition help

A little more progress... or at least that is the impression they give. However, still no mention of when we get them; what they look like; how are they fixed; do we get one or two; who pays. It's like pulling teeth.
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  #257  
Old 05-23-2012, 11:00 PM
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Re: No tow hooks? Front Recovery Soluition help

Quote:
It's like pulling teeth.
Agree. All we have seen so far is corporate weasel words.
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  #258  
Old 05-23-2012, 11:34 PM
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Re: No tow hooks? Front Recovery Soluition help

I have phoned 2 Sydney dealers, and neither has heard of any Bulletin released yesterday regarding the Recovery Hooks. Surprised?
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  #259  
Old 05-24-2012, 12:59 AM
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Re: No tow hooks? Front Recovery Soluition help

Dealer I spoke to today also had not heard anything, but was sick of having clients pissed off and not getting anything back from Jeep as far as an update.
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Old 05-24-2012, 02:35 AM
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Quote:
Originally Posted by ENFORCER View Post
Dealer I spoke to today also had not heard anything, but was sick of having clients pissed off and not getting anything back from Jeep as far as an update.
Just got a phone call from the manager at my local dealership who I spoke to about the issue on the weekend. He finally spoke to the state manager today, commenting how hard it had been to get information on the issue. (it's a new dealership and the manager had no idea of the issue before I spoke to him)

Anyway, the information given to him by the state manager is that the tow hooks are in the final stage of ADR approval. They should be approved next week and a bulletin will go out to all dealers then. They should be available for order the following week. No decision has been made at this time as to whether they will be supplied free or at cost to the customer. He has my number and will ring me as soon as they receive the bulletin.


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  #261  
Old 05-24-2012, 03:28 AM
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Re: No tow hooks? Front Recovery Soluition help

I spoke to my dealer today about the nudge bar bracket and they said that they got told from Chrysler that the wrong parts were made and it will be another 3 weeks. Hmmm Anyone know any email addresses to email these people about this?
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  #262  
Old 05-24-2012, 05:11 AM
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Re: No tow hooks? Front Recovery Soluition help

Just thinking about the tow hooks, surely it won't just be a case of fabricating a couple of tow hooks and screwing them in. I would imagine that there will need to be a mounting point fabricated and welded or bolted in, which would require the front bumper removed and replaced, more than just a half hour job. If jeep is intending to charge us, I would think it will be a substantial slug when labour is factored in.
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Old 05-24-2012, 05:28 AM
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Re: No tow hooks? Front Recovery Soluition help

Email contact for customer service at Chrysler is :

Marketingau@Chrysler.com
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Old 05-24-2012, 06:12 AM
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Re: No tow hooks? Front Recovery Soluition help

Previously highlighted ... Chrysler Australia Managing Director Clyde Campbell. His email should be Clyde.Campbell@chrysler.com

and there is also the Customer Relations Executive shona.ruse@chrysler.com
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