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  #265  
Old 05-24-2012, 06:29 AM
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Re: No tow hooks? Front Recovery Soluition help

Oh wellll.... back to Facebook
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  #266  
Old 05-25-2012, 12:33 AM
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Re: No tow hooks? Front Recovery Soluition help

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Originally Posted by selous View Post
Anyway, the information given to him by the state manager is that the tow hooks are in the final stage of ADR approval. They should be approved next week and a bulletin will go out to all dealers then. They should be available for order the following week. No decision has been made at this time as to whether they will be supplied free or at cost to the customer. He has my number and will ring me as soon as they receive the bulletin.
Didn't they tell us exactly that months ago? We were supposed to get the redesigned hooks mid-April.
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  #267  
Old 05-25-2012, 03:56 AM
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Re: No tow hooks? Front Recovery Soluition help

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Originally Posted by mm1964 View Post
Previously highlighted ... Chrysler Australia Managing Director Clyde Campbell. His email should be Clyde.Campbell@chrysler.com

and there is also the Customer Relations Executive shona.ruse@chrysler.com
I have another name that i came across Tony Everest, Guessing his addy is tony.everest@chrysler.com.
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  #268  
Old 05-26-2012, 03:29 PM
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I find it interesting that people think the accc and dept of fair trading have no power. They are able to in force the new Australian Consumer Law that came into force January 2011. I suggest running a search on " major failure Australian consumer law" , this will show you your rights I am currently running through this system on my JGC due to electrical issues and seeking a full refund on the vehicle....still love the jeep though and will buy another.

My first letter to jeep was responded to by a solicitor asking if I would accept a 12 month increase to the warranty. I declined and reinforced my stance asking for the full refund. They have until tommorrow to comply or the accc will step in
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  #269  
Old 05-27-2012, 12:13 AM
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Re: No tow hooks? Front Recovery Soluition help

I think the new ACL's will force car makers and dealers to pull their fingers out, as they cannot continue to treat consumers like a doormat. This has been going on for years and the new ACL's are very powerful. Keep us up to date on the progress. What Electrical problems are you having ?
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  #270  
Old 05-27-2012, 01:51 AM
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Re: No tow hooks? Front Recovery Soluition help

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Originally Posted by Gribbs View Post
I find it interesting that people think the accc and dept of fair trading have no power. They are able to in force the new Australian Consumer Law that came into force January 2011. I suggest running a search on " major failure Australian consumer law" , this will show you your rights I am currently running through this system on my JGC due to electrical issues and seeking a full refund on the vehicle....still love the jeep though and will buy another.
It's not that they lack power, they have immense power, it's a matter of prioritising their limited resources. They would and should be more concerned that millions are not overcharge by supermarkets, electricity suppers, petrol companies and pharmaceutical firms than, from their point of view, a handful of disgruntled Jeep owners who may or may not one time have difficulty un-bogging a Jeep from a bog they shouldn't have got ourselves into in the first place. That's how I think they will take it but I will be happy to be proved wrong if someone wants to try that route.
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  #271  
Old 05-27-2012, 07:39 AM
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Re: No tow hooks? Front Recovery Soluition help

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Originally Posted by BobT View Post
It's not that they lack power, they have immense power, it's a matter of prioritising their limited resources. They would and should be more concerned that millions are not overcharge by supermarkets, electricity suppers, petrol companies and pharmaceutical firms than, from their point of view, a handful of disgruntled Jeep owners who may or may not one time have difficulty un-bogging a Jeep from a bog they shouldn't have got ourselves into in the first place. That's how I think they will take it but I will be happy to be proved wrong if someone wants to try that route.
Bob,
1. It could be more than just difficulty that we get into.
2. I was clearly informed the screw in tow eye was a replacement and I'm sure others were most likely told that also. I am here and aware it isn't a replacement but not everyone who has purchased a JGC is aware or involved in discussions on forums such as these.
3. There are also numerous other things going wrong, regardless of whether it be consistent or inconsistent.
4. There are also more issues than just the recovery hooks to raise eg. no parts in the country and unacceptable waiting periods for the parts.

The appropriate authorities are there for a reason and I have utilised them when required not always to my full satisfaction but always to my advantage. All of my issues began with what seem to me and others as being you have no hope of getting it rectified but when a party does wrong they are required to answer to it.

Using appropriate authorities and avenues: I have had the company that constructed a new inground pool, return and completely resurface it as I considered the finish had a few faults. I also not only refused to pay a company that replaced a lengthy concrete driveway with a new one, but I also had them return and remove it because it was not as I requested and I was then having another company construct the new driveway. I had the Office of the NSW Ombudsman investigate a local council (well known as being untouchable). The Ombudsman handed down a report after a lengthy investigation that publicly condemned the management of that Council for their incompetence, dishonesty and unreasonable conduct. Over the next year we watched and smiled as one by one, the majority of that Councils senior management began standing down as the Ombudsman's recommendations including an apology to me were being implemented. I also ensured this Councils incompetence was reported in newspapers and local papers (front page stories) inspiring other ratepayers to demand the service they pay for.

You achieve nothing if you do not try and it does not take much to try.

I have missing recovery hooks, paint defects all over the car, a navigation system that is pathetic, I've had the ACC fail and restart without any obvious reason, mirrors that unfold inconsistently, and now suddenly the system rising from Park mode to Normal ride mode inconsistently.

These failures or inconsistencies occurring now may not be significant now, but what, when and where else is one going to occur? During a hill descent or will it dropdown to park mode when water fording....
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  #272  
Old 05-27-2012, 05:41 PM
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Re: No tow hooks? Front Recovery Soluition help

I have missing recovery hooks, paint defects all over the car, a navigation system that is pathetic, I've had the ACC fail and restart without any obvious reason, mirrors that unfold inconsistently, and now suddenly the system rising from Park mode to Normal ride mode inconsistently.

These failures or inconsistencies occurring now may not be significant now, but what, when and where else is one going to occur? During a hill descent or will it dropdown to park mode when water fording....[/QUOTE]

That's really disappointing in what is otherwise a great car. Sorry to hear of this. I bought the Laredo so only have the missing recovery hook issue which I hope is almost close to being resolved. I was somewhat dubious at the time about the QL & the Sat nav, but had nothing to back it up. I was also probably more heading towards a Hema mapping system and a 2" lift kit.
Hope it all get's sorted for you.
Scott
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  #273  
Old 05-27-2012, 07:07 PM
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Re: No tow hooks? Front Recovery Soluition help

Don't get me wrong, I'm suggesting concentrating resources where you think you can exert the most pressure. Your view is through the authorities and that's fine. My view is to target their hip pocket namely sales.

Actually, it seems to me that I'm seeing more and more Grand Cherokee adds. This seem strange for a car that is mostly pre-sold 5 months ahead of delivery. Maybe they are getting worried. We need to get more potential customers walking into showrooms asking where the hooks are and why so many reliability issues.

One needs to be aware that car manufacturers sell cars to the dealers. The dealers are their customers and like any good business, they listen carefully to their customers but their customers are the dealers, not us. We are just the end user. If you don't believe me, read any current business management text book.
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  #274  
Old 05-27-2012, 07:49 PM
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Re: No tow hooks? Front Recovery Soluition help

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Originally Posted by BobT View Post
Don't get me wrong, I'm suggesting concentrating resources where you think you can exert the most pressure. Your view is through the authorities and that's fine. My view is to target their hip pocket namely sales.

Actually, it seems to me that I'm seeing more and more Grand Cherokee adds. This seem strange for a car that is mostly pre-sold 5 months ahead of delivery. Maybe they are getting worried. We need to get more potential customers walking into showrooms asking where the hooks are and why so many reliability issues.

One needs to be aware that car manufacturers sell cars to the dealers. The dealers are their customers and like any good business, they listen carefully to their customers but their customers are the dealers, not us. We are just the end user. If you don't believe me, read any current business management text book.
You are correct Bob. I saw a link on the Ausjeep site that probably answers the question.
"Jeep Grand Cherokee sales are up 37 percent through April, and Chrysler has already sold nearly 50,000 units in 2012, placing the flagship Jeep model ahead of all other Pentastar vehicles, save for the Ram pickup".
And that's just 2012.
There's no doubt they're on a winner with this unit and I daresay the number of issues are small compared to the units sold with no issues. There will be a benchmark number that is acceptable.

I've been somewhat lucky in that I ordered a Stone White Laredo without Satnav or QL, so less to potentially go wrong based on the forums. My dealer's been really good and after I lost it 2 weekends ago about the front recovery hook issue, and hammered every forum, dealer and CA email address I could find, I finally received an apology from my dealer and a timeline for solution or compensation. Needless to say that I spent another weekend without being able to go 'offroad', but I am confident that a solution is close and if not, I'm going to be 'looked after'. This is an agreement between me and the dealer (the seller), as I have a 10year history with these guys and they stand to lose me as a long term service customer etc. What they then arrange between themselves and CA, I have no interest in.
My dealer is aware that I'm a better friend than enemy and if I can't go off road, then I'm sitting home on the computer creating as much noise as I can. Shouldn't have to be this way, but it really is a numbers game.
i.e Didn't realise til 2 weekends ago that every 4WD club in Aus has a website and email contact details

Suggest 'make noise' with your dealer and as much as they may not be at fault, they are still the seller and as I said to mine, "at the time of sale, I was potentially misled" which is not a good place for them to be.
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  #275  
Old 05-28-2012, 03:18 AM
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Quote:
Originally Posted by ENFORCER View Post
I think the new ACL's will force car makers and dealers to pull their fingers out, as they cannot continue to treat consumers like a doormat. This has been going on for years and the new ACL's are very powerful. Keep us up to date on the progress. What Electrical problems are you having ?
I recently saved myself a $6k repair bill by invoking the consumer guarantees proved by the ACL. The timing chain on my wife's (now former) VW Golf went at 65000 km. the dealer tried to weasel out of it but I stood my ground. The car was a lemon, I should have pulled them on a lot earlier as the timing chain was simply the latest thing to go wrong. Actually, no. Within 5, yes FIVE km of picking up the car after the timing chain was replaced, it was playing up again ( 3 x burnt out ignition coils). That repair was free too.

Satisfying as it was making VW pay the freight, we traded the VW a couple of weeks later while it was still running. I reckon the DSG gearbox would have been the next thing to go and that is $$$$$ to repair.

Long story short, the ACL is quite powerful, but most people simply aren't aware of the protections it affords them against defective products, particularly outside of the manufacturers warranty period.


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Old 05-30-2012, 05:33 AM
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Re: No tow hooks? Front Recovery Soluition help

Quoting from my dealer yesterday: "The 2012 WK tow hook stock (Part no. 8220WKRH) is due to arrive in 2 weeks. These will be mounted behind the fascia and on the left hand side only. This is to improve pedestrian impact safety. This has caused some delay in bringing these to market. Please advise customers accordingly" Last time I was told 1st April so not holding my breath! Dealer doing the right thing, but less confident about Chrysler/Jeep???
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