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  #37  
Old 01-23-2012, 07:37 PM
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Re: No tow hooks? Front Recovery Soluition help

DEFINITELY NOT HAPPY Jan
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  #38  
Old 01-23-2012, 09:40 PM
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Re: No tow hooks? Front Recovery Soluition help

I would contact Department of Fair trading as the product is not fit for the intended purpose. Unless you were advised at time of order that there was no 4x4 compatible recovery points, then Jeep do not have a leg to stand on. You can either get compo, get a full refund or get them to make good. This could be an interesting problem for Jeep as they have to sort the problem out, then cannot just send you a letter after the fact and say tough titties. I would suggest that anyone who is affected by this problem contact their state fair trading body and lodge a formal complaint under the new ACL. I bet Jeep sort this out very fast as it will be costing them sales and if they cannot sort it out, may have a heap of used 4x4's that cannot go offroad.
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  #39  
Old 01-23-2012, 10:23 PM
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Re: No tow hooks? Front Recovery Soluition help

I wouldn't mind throwing my hat into the ring, anyone got contact numbers?

Btw where is that statement made? Marketing Brochure?
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  #40  
Old 01-23-2012, 10:25 PM
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Re: No tow hooks? Front Recovery Soluition help

Im in, make em fix it or gimme moneys.
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  #41  
Old 01-23-2012, 10:50 PM
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Re: No tow hooks? Front Recovery Soluition help

Quote:
Originally Posted by ENFORCER View Post
I would contact Department of Fair trading as the product is not fit for the intended purpose. Unless you were advised at time of order that there was no 4x4 compatible recovery points, then Jeep do not have a leg to stand on. You can either get compo, get a full refund or get them to make good. This could be an interesting problem for Jeep as they have to sort the problem out, then cannot just send you a letter after the fact and say tough titties. I would suggest that anyone who is affected by this problem contact their state fair trading body and lodge a formal complaint under the new ACL. I bet Jeep sort this out very fast as it will be costing them sales and if they cannot sort it out, may have a heap of used 4x4's that cannot go offroad.
I was told after I had placed the order and paid a deposit that the 2012 had no Recovery Hooks, Jeep could argue that I could have canceled the order but chose to continue with the sale after verbal notification of the change to the tow hooks.

I don't think I have a case.
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  #42  
Old 01-23-2012, 11:14 PM
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Re: No tow hooks? Front Recovery Soluition help

Go to Jeep Aus Facebook page and add your "like" to my question re the hooks
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  #43  
Old 01-24-2012, 04:23 AM
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Re: No tow hooks? Front Recovery Soluition help

Outback, they may have said the 2011 ones are not there, but were you told they could not be used for 4x4 recovery ?
This is a perfect example where car makers just like to tell the owners to suck it up and deal with it. They can no longer get away with this treatment and using the internet is the way to make them fix it.
People in NSW can go HERE to lodge a complaint. When Jeep get 100 complaints from Fair Trading they will know they have to do something.
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  #44  
Old 01-24-2012, 04:25 AM
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Re: No tow hooks? Front Recovery Soluition help

Quote:
Originally Posted by allypally View Post
Go to Jeep Aus Facebook page and add your "like" to my question re the hooks
Couldn't find the question. Can you provide a link?
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  #45  
Old 01-24-2012, 04:27 AM
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Re: No tow hooks? Front Recovery Soluition help

Has anyone also noticed that the Offroad pack originally listed with All Terrain tyres now provides All Season? Another offroad performance windback.
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  #46  
Old 01-24-2012, 04:41 AM
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Re: No tow hooks? Front Recovery Soluition help

Quote:
Originally Posted by Riccardi View Post
Couldn't find the question. Can you provide a link?
http://www.facebook.com/home.php?ref.../jeepaustralia
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  #47  
Old 01-24-2012, 05:20 AM
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Re: No tow hooks? Front Recovery Soluition help

Quote:
Originally Posted by allypally View Post
Go to Jeep Aus Facebook page and add your "like" to my question re the hooks
Added my rant on jeeps facebook
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  #48  
Old 01-24-2012, 05:57 AM
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Re: No tow hooks? Front Recovery Soluition help

me2
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