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  #85  
Old 02-13-2012, 09:44 PM
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Re: No tow hooks? Front Recovery Soluition help

We need to go to their Facebook thread, and keep up the pressure. You should not need to pay for an "addition" which was supposedly already there when you ordered the car.
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  #86  
Old 02-14-2012, 04:44 PM
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Re: No tow hooks? Front Recovery Soluition help

They cannot charge for this, as it will be against the Trade practices act. They must MAKE GOOD this problem and that means parts and labour. The solution will also need to be fit for it's intended use, in other words it will need to be the same rating as the 2011 tow hooks. I cannot see them using a nudgebar as this would cause problems with the Overland ACC and customers may not want an ugly bar up front. They may also get in trouble with ANCAP as any modifications to the front of the vehicle could affect its crash rating.
This could be an interesting problem for Jeep to sort out.
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  #87  
Old 02-14-2012, 04:56 PM
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Re: No tow hooks? Front Recovery Soluition help

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Originally Posted by ENFORCER View Post
This could be an interesting problem for Jeep to sort out.
Jeep Oz doesn't sort out problems, they ignore them or at best move them back to the customer but sorting out their problems would be unheard of

Wish I was wrong but I'm not holding my breath.
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  #88  
Old 02-14-2012, 05:44 PM
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Re: No tow hooks? Front Recovery Soluition help

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Originally Posted by ENFORCER View Post
They cannot charge for this, as it will be against the Trade practices act. They must MAKE GOOD this problem and that means parts and labour. The solution will also need to be fit for it's intended use, in other words it will need to be the same rating as the 2011 tow hooks. I cannot see them using a nudgebar as this would cause problems with the Overland ACC and customers may not want an ugly bar up front. They may also get in trouble with ANCAP as any modifications to the front of the vehicle could affect its crash rating.
This could be an interesting problem for Jeep to sort out.
The ANCAP safety tests where done on the 2011 model. There is no crash test for the 2012, so therefor it cant affect the safety rating.

I can see the response from Jeep about paying for the tow hooks being somthing along the lines of "Where you specifically told your car would have front recovery hooks? if not then too bad"
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  #89  
Old 02-14-2012, 08:01 PM
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Re: No tow hooks? Front Recovery Soluition help

Update from my Dealer this morning and my response to him. I am trying to stay "polite" so hopefully this will keep the comm's channels open, Regards Don

Dealer Response:

Good morning Don,


I just thought I would let you know I had a state dealer meeting with our national manufacturer representative this morning.

I raised your concerns regarding the removal of the front recovery hooks from 2012MY WK. I have been advised that the local product development team is working on a locally produced retro fit version that will be available through spare parts.

This may not be of interest as it would really be no different than what you would be able to source through ARB / TJM or similar but I thought I would let you know all the same.

My Response Back to Dealer:

Hi Matthew,
Thanks for the update.
The issue appears to be (from the high level of commenting that is current circulating the various on line forums) the suitability of the Tow Eye and its mounting on the vehicle for 4WD recovery, ie have the eyes and probably more importantly the vehicle mounting been downgraded on the 2012MY model so that they are no longer suitable for the forces expected in a 4WD recovery.
At this stage ARB do not manufacture anything for the 2012MY and ERB had a bullbar for the 2011MY but as a number of buyers have recently discovered.... it will not fit the 2012MY model.
I have no doubt that Jeep Australia know that this is more than an Eye verses Hook issue and that the vehicle mount may also be in question.
Thanks for taking the time to keep me updated.
Regards, Don
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  #90  
Old 02-15-2012, 02:55 AM
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Re: No tow hooks? Front Recovery Soluition help

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Originally Posted by Brig View Post
Update from my Dealer this morning and my response to him. I am trying to stay "polite" so hopefully this will keep the comm's channels open, Regards Don
Hi Don, thanks for the update. I feel for the dealers because I think they are more in the dark than we are on most issues. At least your guy is keeping you up to date with what little he can find out.
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  #91  
Old 02-15-2012, 08:54 PM
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Re: No tow hooks? Front Recovery Soluition help

This is absolutely ridiculous. You market your car as an off road vehicle and pretty much every 4x4 on the market has tow hooks. I realize the GC isn't really suited for extreme off roading. Especially with the full independent suspension. But this is basic stuff here. I am beginning to wonder if it was a good idea to get rid of my F150 now.

Just posted this on the Jeep GC face book page:
"Wow, I can't believe my new 4x4 Jeep doesn't have front tow hooks. Pretty sad for a vehicle marketed as being capable of off roading!"
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  #92  
Old 02-16-2012, 03:05 AM
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I posted under the 300c artic edition on what the artic should have, but they deleted my post of it needing front recovery hooks..... I think they are starting to get the message
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  #93  
Old 02-16-2012, 03:08 AM
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Re: No tow hooks? Front Recovery Soluition help

Quote:
Originally Posted by ENFORCER View Post
I posted under the 300c artic edition on what the artic should have, but they deleted my post of it needing front recovery hooks..... I think they are starting to get the message
Excellent. Dont forget the "Whats on your mind"thread tomorrow.
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  #94  
Old 02-16-2012, 05:52 AM
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Re: No tow hooks? Front Recovery Soluition help

Quote:
Originally Posted by ENFORCER View Post
I posted under the 300c artic edition on what the artic should have, but they deleted my post of it needing front recovery hooks..... I think they are starting to get the message
My post was removed also. Great way to keep the pressure on. Look forward to tomorrow's FB post.
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  #95  
Old 02-16-2012, 07:48 AM
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Re: No tow hooks? Front Recovery Soluition help

My post about the tow hooks not being the 66,666th liker becasue they are "noticeably absent" is still up there. It seems they are working on something and Bobs post and response from the admin seems positive. Just need to work out who is going to pay for the retrofit?????
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  #96  
Old 02-16-2012, 03:26 PM
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Re: No tow hooks? Front Recovery Soluition help

I didnt get the off-road package but still assumed I would be getting the tow hooks. So lets not give any room so all who ordered in 2011 are eligible if some offer is made.
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