I will try and get some photos of these issues but any suggestions on how I or if I should have these issues addressed by the dealer.
Picked up my Mineral Grey GC Overland last Tuesday. A fantastic feeling seeing it for the first time. We checked the car over and it all looked perfect (except for the missing tow eyes at the front and the inconsistent information we received from the dealer regarding them).
PAINT issue - Mineral Grey
There are THREE seperate paint blemishes that appear under direct sunlight only. Each one is slightly smaller than the size of my hand. Initially I thought they were repairs (ie looked like they have sanded the area and taken off too much) and maybe they are but I read elsewhere similarly described paint issues that are to do with the suction cups used on the production line!
Two of these marks are near each other on the upper areas of the front guard (Australian passenger side) and the other is on upper area of the rear door (passenger side).
The thought of having a new car and having to have panels resprayed is close to out of the question but these marks standout like a sore thumb under direct sunlight but not a thing out of the sunlight no matter how hard one looks.
GLASS issues:
Driving home the first time last Tuesday I thought what a crap job the dealer did on cleaning the windows. There were water marks all over the windscreen (as if it was hosed and left to dry under a hot sun). After a couple of days I couldn't stand it any longer and used the washer/wipers and noticed they did little to remove the marks. Also inside, all glass (sunroof included) had that look of not being cleaned for weeks.
Over the weekend (Saturday) I again couldn't stand looking through any of this glass and grabbed some household glass and mirror cleaner. I could tell it just wasn't do a great job but better than what it was.
Returning from work today I noticed all the glass looked like it hadn't been cleaned in ages! I used the wipers/washers on the windscreen and noticed the existing water marks remained all over the windscreen (as if it was hosed and left to dry under a hot sun) !!!
Got home and used some hot water and metho on the windscreen inside and out (keeping it away from the paint). Not only do the water marks remain but I also noticed a number of strange blemishes in the windscreen. They look similiar to the effect you get when labels or window tinting hasn't been applied correctly.
I'm also not 100% sure the windscreen and other inside glass areas came out clean either. While cleaning them (inside), it looks like there is residual from something left behind on the glass. On one there were a number of clear circles (maybe suction cup marks) that appear when wet but disappear when dry.
I will try and get some photos of all the issues but does anyone have issues similar to what I am describing.
Is this normal in a Jeep vehicle?
Every other new car I have had, has had crystal clear glass throughout it especially the windscreen.
If it wasn't for these it is fantastic and better than expected.
There is definitely a known issue with the windscreen. There is a previous post of a few people in the US affected by it. I can't remember the resolution. I tried to find the posts but struggling to find it on the iPhone. I'll try to find the posts when back on a laptop.
There are also posts about paint problems. I'd definitely approach the dealer to get their opinion.
The paint is a known issue, there is a US TSB for it - but all they do is buff your paint.
I also have the mineral grey. It does look a little "blotchey" in direct sunlight. I have to say that it gets better as the paint "ages" - after a few months in the sun. My worst spot was in the front of the hood - about 25-30 cm from the front edge. I had 3M clear chip protection film added to the front of my hood and fenders (about 50-60 cm back in the middle) and the problem pretty much disappeared in those areas.
Personnally, I will live with the issue rather than risk a respray on a new vehicle that could end up worst than the original problem.
Some US owners have success with using a clay bar on both the paint and windows for the issues you describe.
If you are interested in US TSB's, here are a few links. Best luck.
Picked up the Jeep yesterday from the dealer after having the bonnet resprayed by a local paint shop they use. Mine is also mineral grey but the defect was a dark streak that was more visible in shade. I understand your reluctance to have a new car painted, I finally decided to get it done as I could not stand seeing an obvious defect on a new car. The paint shop has done an excellent job, impossible to pick from the rest of the car, but I guess the real test will be how it ages compared to factory paint.
Thanks for the replies and the links given so far guys. It has only been one week of having this car but christ they are wonderful to drive...hopefully that's not just because I came from a Nissan Xtrail.
With the crap weather in Sydney at the moment I haven't been able to get any photos of the issues and as such it is also pointless taking it to the dealer to see what they will do if anything.
At the moment, the thought of surrendering a new vehicle I just got after such a long wait to have a respray to 2 panels (front guard and rear passenger door) is not something I can decide on lightly. Especially where there's more chance of detecting the differences between it and the factory painted front passenger door and rear guard.
Oh and sorry about the long spool I started this thread with.
It might be worth your taking your car to the place below for an opinion.
They detailed my last car when new, and the difference they made to the paintwork was fantastic.
Finally got a chance to photograph one of the paint issues. This is the one on the front guard and there is an identical 1 or 2 on the rear door. At times they are near impossible to find and at other times that simply can't be missed.
Detailer recommended above, that a respray would be worse and I should request that the panel and rear door be replaced with factory sprayed panels. He stated no respray would be equivilant and the same as that of the factory spray job. And the differences would be noticeable do to panels (front passenger door and rear quarter panel) either side of the resprays.
Have notified the dealer but not yet taken it in to see what can be done.
Gentle use of Cerapol glass cleaner (glass top stove cleaner) and a damp cloth has improved it immensely. It has removed the majority of what I describe a dried water marks.
Detailer said it was acid rain from sitting out in car yards and onboard ship!!!
I'm not totally satisfied with the windscreen or my results but on the free 1500 service I'll see how the dealer feels it should be addressed.
Have you talked to your dealer and made them aware of the paint problems? It is smarter to do this sooner than later with paint defects. I have personally only seen a gold WK with a mark on it's bonnet that was fixed for the new owner.
Have you talked to your dealer and made them aware of the paint problems? It is smarter to do this sooner than later with paint defects. I have personally only seen a gold WK with a mark on it's bonnet that was fixed for the new owner.
Discussed it briefly with the Dealer salesman and when I called Jeep Australia regarding the missing recovery hooks, Shona mentioned she was aware of issues relating to the paint defects and I have just booked it in this Friday for its free 1500 service and again I said I'd like someone to assess the paint issues.
When I first noticed the defects there were 2 on the front guard and one on the rear passenger door. These 3 are each the size of the palm of your hand. There a few minor ones elsewhere that are thumb size that I can live with. When I took the shot shown in the previous posts I could only see one on the front guard and the rear door was faint. This weekend I could only see the second one on the front guard and not the one I photographed.
So their visibility depends on the outdoor lighting and the angle that your viewing it from so I think I'm going to have a hard time having them see them and address them. Just very annoying as once your eye catches it they are very obvious - well to me they are.
I have found that most blemishes show up under florescent lighting. Might be worth getting a handheld LED light, and see if that highlights the blemishes easily
Most important thing to do is what you have done. Make sure your dealer is aware of the problems and has noted them in the system. That covers you for warranty purposes later on if needed.
Service guy sighted the defects without too much trouble whatsoever. He acknowledged this was an issue and took it round to their repairer immediately to assess. Came back stating repairers had no real explanation on how this occurred or exactly how or why it appears the way it does.
It seems the repairers themselves had difficulting agreeing ie. moisture below, paint not cured, we've had cold weather, etc.
Dealer suggested wait until the 6 month 10k service and see if it cures by then, stays the same or gets worse. Then we call in Jeep Aust to assess.
Initially agreed then requested dealer to arrange Jeep Aust rep from Melb to assess the vehicle ASAP. Politely stated we've waited 5 months for the vehicle, and since having it all we see are these defects and we do not want to spend the next six months waiting for !!!! and only then agreeing on how it will be rectified.
Dealer fully acknowledged that once you've seen the defect it becomes extremely difficult not to look at the car without not seeing them.
Dealer also pointed out the car was not logged as having any paint repairs or touchups done prior to delivery.
Got home that day as they all stood at clearly, I photgraphed them and sent them to him. He replied noting they'd be recorded in the case raised with Jeep.
Make sure all your correspondence is in writing. If you have any conversations with dealer or rep, follow it up soon after with an email summary of what was discussed.
This will be important if this goes for 6 months, as a record of everything that has been said and agreed, until this gets sorted out.
Day 1-Melb Jeep rep recommends vehicle be detailed paying attention to the 7 blotches on 5 panels. If that doesn't work then they have a paint specialist inspect it.
Day 2-Car sat at dealership as the detailer had no time.
Took it home for the weekend and returned it Monday morning.
Day 3-At detailers and received a call stating detailer believes it might be moisture and will place heat lamps on it to cure it and will need to keep it longer.
Day 4-Received call stating heat lamps are on it but the cold weather isn't helping nor are lighting conditions right to be able to see whether there has been a difference so will continue with heat lamps but it seems like there has been a change.
Day 5-Waiting for the next call... unhappily having to drive a loan vehicle (Hyundai i40 wagon) were my right foot is frequently obstructed by the underneath of the dash when switching from accelerator to brake. Considering I've only got foot that fits into a size 9-9.5 shoe what a bad design.
Hmmm. If the moisture didnt dry out after 4 weeks in the hold of a ship, going through the tropics, not to menmtion the days you probably had it parked in the sun, it ain't gonna dry.
Hmmm. If the moisture didnt dry out after 4 weeks in the hold of a ship, going through the tropics, not to menmtion the days you probably had it parked in the sun, it ain't gonna dry.
My thoughts exactly...but I have a preference to them trying this rather than jumping straight to stating it will need a respray - something which remains unacceptable for me considering the cost of this vehicle.
That sucks. Hope dealer will do something about it. I ordered the same colour, will check 4 these defects when i get it. Have u noticed MG makes the car look smaller compared to a BB or red GC.
You did drop the car off at the dealers not a sheltered workshop ?
That is very poor service from them. They are just spinning the bullshit, as I highly doubt some heat lamps will do much considering it is between the layers of paint and clear. The only thing it will do is cause the "moisture" to go into steam and lift the clearcoat.
I would tell them that you will choose the spray painter and get them to foot the bill, or you may end up with a half arsed job that will never be right.
It's a touch up/repair job in my opinion. I had the bonnet resprayed on my last car (gun-metal grey) and because it was a normal wet spray and not the electrically charged process they do at the manufacturer it stood out the same. If you looked at the bonnet with polaroid sunglasses it was absolutely shocking, resembling gun metal grey leopard skin!. Turned out the respray was done when it was high humidity outside. It was the insurance acessor who picked this up. The only rectification I can see is a full professional respray of the offending panels or a replacement car. Have you taken your car to an reputable independant crash repair place for a second opinion?
Call received late yesterday from dealer stating heat lamps did nothing. Yep I hear you all saying that's exactly what we all here knew and said.
He continued with, so we'll hold on to the car and now we'll arrange to have a paint specialist inspect and test the paint tomorrow or Friday (if he is available) to see where we go from here.
i picked up my MG laredo last tuesday. when doing paint protection at home found two spots on rear spoiler that they have sprayed over contaminants. 2x very small grain of sand. this defect looks very minor . perhaps factory paintshop clean rooms not that clean?